Management Level F EQ Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions. With over 1200 employees globally, 189 years of knowledge and 11 million pension scheme members and policyholders, we are here to help people plan for a confident financial future by delivering innovative, reliable and customer-focused retirement services. Our teams are driven by a shared commitment to excellence, collaboration and making a real impact to the lives of our clients and customers. Role Summary The Senior Problem Analyst is a core member of the Retirement Solutions team (EQRS). Your focus will be to provide first-class, professional and responsive first, second and third-line support to clients using the EQ Administrator pension administration systems. We work with a range of high-profile clients who use our software to provide pension administration services to thousands of policyholders and scheme members. We provide the product, technical and business knowledge to support our clients’ BAU, managing incidents and change and day-to-day service delivery. The work is varied; challenging and often time-critical, we deliver resolutions to clients through expertise, communication and teamwork. Core Duties/Responsibilities The successful candidate will be responsible for the following: - Record, investigate, analyse, triage and allocate (if required) incidents and service requests to the appropriate teams, and liaise with those teams where necessary. - Provide guidance to clients on checks (data gathering), tests and documentation to help progress the analysis and resolution of incidents. - Lead the delivery of software fixes, from initial analysis and investigation through to implementation of a resolution, client handover/training and post-delivery support where required. - Deliver value to clients by providing software-based fixes or workarounds. This may include building non-core script-based solutions or advising use of core configurable functionality. - Manage and progress critical incidents, engaging with client, product, development and/or infrastructure teams as required. Ensure appropriate and timely communication is distributed to all parties. - Ensure that SLA targets and standards are met for all incidents and service requests as defined in clients' contractual Service Level Agreements. - Prepare incident reports (including RCAs) and lead client meetings to review and update outstanding incidents and understand clients' priorities. - Lead the Problem Review Board, engaging with Product and Development to agree the prioritisation and scheduling of core fixes. - Collate and curate knowledge base and patch release documentation where appropriate and schedule patch deployments with clients. - Analyse and understand clients’ problems and opportunities, and design software solutions to meet client needs, making best use of existing code/configuration and adhering to best practice. The duties and responsibilities outlined above are to be regarded as broad areas of responsibility and do not necessarily detail all tasks which the post holder may be required to perform. Skills, Capabilities and Attributes The ideal candidate will have the below skills, capabilities and attributes essential or preferred: - Prior experience in software service support role, preferably in the pension (DB/DC) or financial sectors. - Prior experience of process-driven software configuration at UI and database level. - Ability to work well under pressure and manage challenging situations. - Advanced technical ability in scripting and data manipulation (prior experience using a query language such as MS SQL or PLSQL). - Excellent analytical problem-solving and attention to detail. - Self-motivation and independent approach to work with respect to time management and task prioritisation. - Collaborative work ethic with internal and client teams. - Ability to deliver high-quality and audience-appropriate, verbal and written communication to peers and clients. - Demonstrable knowledge of development practices and Agile methodology. - Understanding of ITIL methodology. What We Offer - Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% - Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. - Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform. - Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. - Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. - Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. - Learning & Development – Investment in LinkedIn Learning for all colleagues. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

Overview Role Summary The Compensation Analyst plays a critical role in designing and delivering competitive, compliant, and business-aligned compensation programs, with a strong emphasis on sales compensation plans. This role also supports broad-based compensation, annual salary programs, and other incentive compensation initiatives, partnering closely with HR and business leaders to drive performance and results. Primary Responsibilities - Lead sales compensation programs, including plan design, modeling, analysis, and ongoing administration, while also supporting broad-based and incentive compensation initiatives across the organization - Partner closely with HR Business Partners, Recruiting, and business leaders to deliver compensation solutions aligned to business goals, sales strategies, and talent needs - Analyze and interpret market data, pay trends, and internal compensation metrics to provide data-driven recommendations and ensure competitive and cost-effective programs - Design and deliver compensation training and education for HR and leaders, including formal presentations and materials on compensation philosophy, plans, and best practices - Ensure compliance with federal, state, and local regulations (e.g., FLSA, wage and hour laws), conducting reviews and recommending updates to policies and programs as needed Qualifications - Bachelor’s degree with demonstrated experience as a Compensation professional, including significant exposure to sales compensation plans and incentive programs - Experience working for a technology organization - Advanced Excel skills with the ability to model, analyze, and present complex compensation data and scenarios - Strong business acumen and executive-level communication skills, including the ability to develop clear, compelling PowerPoint presentations and recommendations - Proven ability to manage multiple priorities, lead compensation projects, and collaborate effectively across HR and business teams - High level of professionalism, discretion, and curiosity, with a commitment to continuous learning and staying current on compensation trends and best practices The salary range for this role is $110,000 - $142,000. The listed salary range represents a good faith estimate at the time of posting. The listed range may be adjusted in the future based on business needs. Actual compensation will be based on job-related factors including, but not limited to, qualifications, skills and experience.

Hiring Senior CRA homebased France! ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development We are currently seeking a Senior Clinical Research Associate (CRA) to join our diverse and dynamic team. As a Senior CRA at ICON Plc, you will play a critical role in overseeing and managing clinical trial activities to ensure they are conducted according to protocol, regulatory requirements, and industry standards. You will contribute to the success of clinical trials by ensuring data integrity, participant safety, and compliance throughout the study lifecycle. What You Will Be Doing: - Monitoring clinical trial sites to ensure adherence to study protocols, regulatory requirements, and Good Clinical Practice (GCP) standards. - Conducting site visits to assess site performance, resolve issues, and provide support to ensure successful trial execution. - Collaborating with cross-functional teams to ensure timely and accurate data collection and reporting. - Providing training and guidance to site staff and other CRAs to maintain high standards of clinical trial conduct. - Building and maintaining effective relationships with site personnel and stakeholders to facilitate smooth trial operations. Your Profile: - Advanced degree in a relevant field such as life sciences, nursing, or medicine. - Extensive experience as a Clinical Research Associate, with a strong understanding of clinical trial processes and regulatory requirements. - Proven ability to manage multiple sites and projects simultaneously, with strong organizational and problem-solving skills. - Expertise in monitoring practices, data integrity, and site management, with proficiency in relevant clinical trial software and tools. - Excellent communication, interpersonal, and stakeholder management skills, with the ability to influence and drive compliance within a complex environment. - Ability to travel at least 60% of the time (international and domestic - fly and drive) and should possess a valid driver’s license What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: - Various annual leave entitlements - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

Paris IDF Senior CRAs required! ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development As a Senior CRA at ICON Plc, you will oversee and manage clinical trial activities to ensure they are conducted according to protocol, regulatory requirements, and industry standards. What You Will Do: You will lead on clinical trial monitoring tasks requiring technical depth, with a focus on quality and continuous improvement. Key responsibilities include: - Monitoring clinical trial sites to ensure adherence to study protocols, regulatory requirements, and Good Clinical Practice (GCP) standards. - Conducting site visits to assess site performance, resolve issues, and provide support to ensure successful trial execution. - Collaborating with cross-functional teams to ensure timely and accurate data collection and reporting. - Providing training and guidance to site staff and other CRAs to maintain high standards of clinical trial conduct. - Building and maintaining effective relationships with site personnel and stakeholders to facilitate smooth trial operations. Your Profile: You will have a strong foundation in clinical trial monitoring, with the experience to work independently and guide others. Required qualifications and experience: - Bachelor's degree in a relevant scientific discipline or healthcare-related field - Extensive experience as a Clinical Research Associate, with a strong understanding of clinical trial processes and regulatory requirements. - Proven ability to manage multiple sites and projects simultaneously, with strong organizational and problem-solving skills. - Expertise in monitoring practices, data integrity, and site management, with proficiency in relevant clinical trial software and tools. - Excellent communication, interpersonal, and stakeholder management skills, with the ability to influence and drive compliance within a complex environment. - Willingness to travel as required (approximately 60%) What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: - Various annual leave entitlements - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply