Outsource Task Processor III Location: Pomona United States Job Category: Operations Supervisor: Julia Casanova Requisition Number: OUTSO001534 - Full-Time - Hybrid - 901 Corporate Center Dr Pomona, CA 91768, USA Description The Outsource Task Processor III processes and researches tasks (inquiry) initiated by either the LERETA Call Center (initiated by a homeowner inquiry), lender, or internal LERETA source with without supervision. With effective decision making, the position assesses penalty determinations, and successfully manages individual pipeline while adhering to lender’s Service Level Agreement without supervision. The role maneuvers successfully through all systems, understands general workflow, and has the ability to advise of any unusual circumstances or requirements that could endanger the Service Level Agreement being met. Tax Procurement and Payment · Procures tax amount data from taxing agency jurisdictions. Tax amount data procurement method consists of telephone, e-mail, and fax communication to taxing agency jurisdictions · Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing · Processes research requests with predetermined processing steps to determine root cause, including: research for missing payments, misapplied payments, payments from escrow, over payments at taxing authorities, verify delinquencies, obtaining current tax amounts and requesting refunds · Follows agency guidelines and special processing instructions · Builds Tax Lines as needed utilizing the TED table · Validates lender payees prior to making disbursements · Completes Tax Processing Reports accurately prior to ELD (excluding Handle Manual if applicable) · Completes all required processing on exception reports within SLA · Balances all disbursements prior to end of day and submit all payment back daily · Trains other employees on all aspects of Task Processing Workflow Management · Monitors, reports, and communicates status of work assignments and statistics to Team Lead/Supervisor while identifying any opportunity to increase efficiency processing research task · Prepares production/statistical reports to mortgage lenders and direct supervisors · Ensures all items follow standards and all SLA’s · Notifies Leadership when overtime or assistance is needed Customer Service · Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner · Notifies business partners of reporting errors in a clear concise manner · Maintains a positive working relationship with both internal and external business partners · Communicates new lender requests to management Quality Control · Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Task Research Team standards are met · Prepares production/statistical reports as applicable · Maintains required quality scores This position will perform other duties as assigned based on the needs of the department. Salary range: $16.96 - $22.90 Position can be based in Irving, TX, Pomona, CA or Remote Core Competencies: - Must be a team player and can work in a team environment - Must possess effective communication skills, both written and verbal - Must be able to work in a fast-paced environment - Ability to work under time constraints and meet high priority deadlines to ensure task is processed by expected completion data Required Education and Experience: - High School Diploma or equivalent - Experience in Microsoft Excel and Microsoft Word - Experience in Black Knight (MSP), Fiserv, FICS, and EAS Lender Servicing Systems - Data Entry/Computer usage experience - Customer Service Experience - Minimum of 2 years as an Outsourcing Task Processor II - Must be able to type 40+ wpm - Must have intermediate Microsoft Excel Skills (Filter, Sort, VLOOKUP and Pivot Tables) - Must be able to use 10 key by touch; 9k or above with 98% accuracy - Must have intermediate knowledge of Real Estate Tax Servicing Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Own end-to-end implementations of recruiting and talent systems — primarily Ashby, Greenhouse, Lever, and adjacent tools like CodeSignal and Notion — from configuration through enablement • Design and maintain recruiting workflows, pipeline stage logic, scorecards, and reporting frameworks that reflect how clients actually hire • Build sourcing infrastructure: Boolean logic, LinkedIn Recruiter workflows, talent mapping templates, and market research frameworks • Audit existing ATS and RecOps setups, identify gaps, and deliver clean, scalable fixes • Create recruiter-facing documentation, training materials, and SOPs clients can own long-term • Partner with Talent leads and founders to translate hiring goals into operational systems and processes • Manage 8–15 concurrent client engagements across varying timelines and complexity

• Design and implement ongoing growth and marketing activities to engage, acquire and retain user pool and trading volume • Handle disputes and support users/clients with troubleshooting to resolve their issues • Constant monitoring of transactions, investigating and reporting suspicious activities • Conduct market surveys to understand users’ needs and identify gaps for product improvements • Ability to leverage on regional user data and insights to contribute to the team’s growth & ops strategies • Consistently and comprehensively communicate with key stakeholders to ensure the shared understanding of goals, deadlines and deliverables • Continuous market research to identify and leverage on growth opportunities for the product (Including but not limited to market comparison analysis, business opportunities recommendations and relevant local market news) • Boost sales and contribute to our long term business goals by growing and establishing relationships with potential clients/agents/partners

Role Description A nationwide real estate giant is looking for a sharp, proactive Deal Processor to manage high volumes of property transactions across the country. Qualifications - Strong understanding of property transactions, contracts, and legal requirements - Proven ability to work on multiple web-based platforms and systems - Fast learner who quickly adapts to new technology - Excellent attention to detail with a proactive, problem-solving mindset - Ability to think on your feet and find creative solutions to save deals - Ability to work independently without supervision - Professional communication skills with agents, buyers, sellers, attorneys, and bond originators Requirements - Processing offers to purchase accurately and efficiently - Managing and updating price lists - Handling all property transaction documentation and compliance - Managing multiple deals simultaneously while maintaining speed and accuracy - Thinking proactively to identify and solve potential issues before they escalate - Communicating professionally with all parties to keep deals on track - Finding creative solutions to salvage and close challenging transactions Benefits - Fully Remote – South Africa - R15,000 CTC - Working Hours: Monday to Friday, 8:00 a.m. to 4:00 p.m. Company Description Consultant: Alicia Bodenstein - Dante Personnel, Pretoria Faerie Glen Apply via our website: www.dantesa.co.za Or apply directly on the link below: Application Link If you do not hear from us within 5 days, please accept that your application was unsuccessful.