• The Quality Assurance & Process Analyst plays a key role in enhancing our operations by connecting the dots between quality assurance, business requirement analysis, and operational excellence. • In this position, you'll be responsible for not only ensuring the quality of our software and business processes but also for spotting opportunities for improvements through smart automation and thoughtful process redesign. • You’ll act as a quality champion right from the start of the development lifecycle, translating business needs into clear, testable requirements. • Plus, you’ll collaborate across teams to help eliminate inefficiencies and bring undocumented processes into the light. • In this role, you'll play a key part in enhancing our organization's quality, compliance, and efficiency by merging thorough quality assurance practices with insightful process analysis and requirements engineering. • You'll focus on achieving both tactical quality goals, such as defect prevention and validation, as well as strategic operational enhancements, like process formalization, automation, and ongoing improvement.

• Conduct security audits, network penetration tests, and web application, API, and cloud assessments • Draft security assessment reports that outline findings and provide a walkthrough of the assessment performed with evidence provided appropriately • Use social engineering to identify improvement for security awareness and education • Provide guidance and recommendation to clients on ways to fix or reduce security risks to their networks and products • Operate as part of a team on larger, more complex projects with oversight from senior team members • Operate independently on projects within defined-skill set, with oversight from a Project Manager • Maintain proficiency in current security tools and skills.

• Manage, mentor, and grow the QA team—setting priorities, providing feedback, and supporting career development • Lead and evolve our test automation framework, with a focus on Playwright • Design and implement end-to-end, integration, and regression test suites • Champion a strong quality engineering mindset across the organization—shifting quality left and making it everyone's responsibility • Collaborate with product and engineering to define acceptance criteria and testability requirements • Identify gaps in test coverage and drive continuous improvement in our testing practices • Participate in code reviews, architecture discussions, and release planning • Own QA team capacity planning, and team performance

• Lead the testing efforts for complex Salesforce environments • Design and maintain automated testing frameworks tailored for Salesforce • Perform deep-dive verification of backend systems and integrations • Collaborate on the release management process using tools like Gearset and Jenkins • Work closely with stakeholders to translate business requirements into test plans