Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Network Engineer Overview The Data Center and Network team is seeking a highly motivated and experienced Lead Platform Engineer to spearhead our Telcom Operations team forward by consistently innovating and problem-solving. The ideal candidate is passionate about problem solving and offering solutions to resolve Network and customer circuit issues. The role is pivotal in maintaining a secure, diverse network that supports the Mastercard backbone and customer network. You will work closely with Global Network and Data Center Engineers and will be responsible for engaging our Telecom Vendors to troubleshoot circuit issues and effectively message back results and solutions to isolate and resolve circuit troubleshoot issues. Key Responsibilities Technical Leadership & Troubleshooting• Serve as the lead escalation point for complex network circuit issues including DIA, MPLS, Ethernet, DWDM, backbone, and last-mile connectivity.• Perform advanced fault isolation across carrier networks, customer premises, and internal infrastructure.• Lead bridge calls with service providers, vendors, and internal teams during outages and degradations.• Analyze circuit performance issues such as latency, packet loss, jitter, and flapping links.• Validate carrier root cause analyses (RCA) and ensure corrective actions are completed. Operations & Incident Management• Oversee incident response for major outages, ensuring timely communication and resolution.• Drive adherence to SLAs and ensure accurate incident documentation and ticket updates.• Coordinate maintenance windows, circuit testing, and service restorations.• Participate in on-call rotations and provide after-hours support for critical incidents. Vendor & Carrier Management• Work directly with global carriers and vendors to troubleshoot, escalate, and resolve circuit issues.• Hold carriers accountable for SLAs, response times, and service quality.• Support circuit turn-ups, migrations, upgrades, and decommissions from an operational readiness perspective. Process Improvement & Mentorship• Mentor and guide Network Operations Engineers on troubleshooting techniques and best practices.• Develop and maintain troubleshooting runbooks, knowledge articles, and standard operating procedures.• Identify recurring issues and recommend proactive improvements to network design or operations.• Provide input into tooling, monitoring enhancements, and automation initiatives. Cross-Functional Collaboration• Partner with Network Engineering, Capacity Management, Service Delivery, and Architecture teams.• Support change management processes and assess operational risk for network changes.• Provide technical input for new circuit designs and vendor selections. ________________________________________Required Qualifications• 7+ years of experience in Network Operations or Network Engineering with a strong focus on circuit troubleshooting.• Deep hands-on experience supporting enterprise and carrier-grade networks.• Strong understanding of: o TCP/IP, BGP, OSPF, VLANs, QoS o DIA, MPLS, Ethernet, DWDM, and backbone connectivity o Network monitoring and ticketing systems o Data Center Connectivity• Proven ability to lead incident calls and manage high-severity outages.• Experience working directly with telecom carriers and service providers.• Strong documentation and communication skills. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Role Description This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. Serves as the overall account lead (single point of contact) for numerous, large named accounts in an assigned country, geographic territory and/or industry; understands a client’s key business and IT challenges and requirements and is focused on driving value for the client, while maximizing revenue and margin for the company. Specializes in a value or volume specialty (computers, servers, storage, services, printers) with focus on growing the base business, complex solutions, and new business opportunities. Accounts may be managed remotely. Is supported primarily by presales and inside sales resources. These jobs focus on selling to customers, typically through work that occurs outside HPE offices. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees. Responsibilities - Builds growth opportunities using the account planning process; actively manages planning process through scheduled reviews and updates. - Extensive time working with and leveraging external partners to deliver solution sale. - Significant percentage of time spent directly with customer; interfaces with all levels, including highest within customer organization; highly diverse set of functions and buyers; focus in on management level. - Develops business plan in conjunction with customer. - Applies consultative-selling techniques to identify and advance opportunities that result in ongoing profitable revenue growth for the company. - Maintains high-level of customer loyalty and builds trust and integrity, as indicated in company conducted surveys and reports. - Responsible for achieving/managing quarterly, half yearly, annual quota and/or margin. - Enters all opportunities in pipeline tool and updates them weekly. Recommends and Implements industry leading Pipeline management practices. - Ability to implement margin recovery activities/strategies. - Acts as a first interface for international accounts in collaboration with members of global business teams, and local teams. - Identifies customer requirements, matches with company capabilities and chooses the respective company supply chain accordingly (Volume Direct or Indirect). Qualifications - University or Bachelor's degree. - Detailed knowledge of key customer types or customers on given products. - Viewed as expert in company; sought out by other Sales Representatives and/or first level managers for input. - Typically 8-12 years of experience as referenced above. - Industry experience required. - Experience in product specialty (computers, printers, servers, storage). Knowledge and Skills - Has good leadership skills and cross functional expertise. - Must have good time management skills. - Broad understanding of the customer's needs; applies standard as well as creative solutions to meet those needs; particularly considering the specific industry/market. - Ability to coordinate multiple internal and external partners on multiple levels to deliver appropriate solution sale. - High level customer management relationship building, working at management and executive level in lines of business. - Partner organization intelligence aligned with partner management skills. - Advanced sales negotiation, and deal closing skills. - Identifies and effectively leads the account resources to ensure coordinated, efficient, account management, and accountability for achieving business results. - Expertise in managing end-to-end sales processes in large deals. - Relevant knowledge of client's industry; keeps abreast of trends and lead discussions with IT on strategic directions and linking discussions. - Knowledge of the company's breadth of solutions and engages specialist resources as needed. - Ability to understand the customer's business issues and translate to the company's solutions. - Ability to prioritize and drive strategic sales activity on a complex solution basis. - Excels in competitive selling skills. - Sells across platform and specialty. Additional Skills - Accountability - Active Learning - Active Listening - Assertiveness - Building Rapport - Coaching - Complex Sales - Creativity - Critical Thinking - Cross-Functional Teamwork - Customer Experience Strategy - Empathy - Financial Acumen - Follow-Through - Growth Mindset - Identifying Sales Opportunities - Industry Knowledge - Intellectual Curiosity - Long Term Planning - Managing Ambiguity Benefits - Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. - Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. - Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Role Description We're looking for an Account Specialist with a passion for energy efficiency to take a significant role in the implementation of programs that will deliver educational materials to elementary schools throughout LA County and its surrounding areas. The Account Specialist will work with program management to develop strategic initiatives and execute outreach strategies to achieve program goals and deliver results. The successful candidate will have the knowledge and skillset to engage school communities and form strong working relationships with teachers and principals. This position requires interaction with internal and external industry experts to accomplish portfolio-wide goals. While the position is based in the LA area, local business travel up to 50% may be required. This opportunity provides a perfect environment for an individual who wants to have an active voice in shaping the youth’s energy future. Qualifications - Bachelor's degree (or applicants can substitute one year of related experience for one year of education) - 5+ years professional experience in energy efficiency, outreach, business development, sales and/or related experience - Must have a valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check Requirements - Deliver persuasive presentations to elementary school administrative staff and teachers to secure their participation in the program. - Work with local government stakeholders in outreach efforts to local school districts. - Monitor project performance metrics and ensure accurate forecasting and reporting of metrics to client. - Oversee procurement of and manage inventory of energy efficiency equipment delivered through program. - Collaborate and coordinate with a multi-functional project team comprised of program operations, account outreach and marketing specialists to ensure timely and professional completion of all tasks and achieve specific program goals and objectives. - Proactively develop delivery goals monthly and quarterly to consistently meet or exceed client goals. - Must have a reliable vehicle for local travel within Southern California. Requirements are between 25% to 50% for visits to educational facilities, conferences and events (reimbursement for mileage provided). Benefits - Flexible workplace arrangements, work-life balance - Donation matching, volunteer opportunities - Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan - And many, many more (Ask your recruiter for more details!)

Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Zayo is seeking a Network Engineer II - Optical to be responsible for designing, link engineering and implementing new success-based capacity onto the existing DWDM network. Our Network Engineer II - Optical is also responsible for effectively communicating with internal order management personnel and various internal teams on the progress of the capacity fulfillment as well as for meeting/exceeding daily and weekly performance targets. Responsibilities: - Responsible for design planning, record creation and capacity fulfillment throughout the U.S and Canadian networks. - Works with Project Managers to effectively deliver service requirements to customers. - Designs DWDM network per Network Architectures standards and future growth of our network and customer base. Implement DWDM wave circuit designs for the core of the network as needed. Creates Engineering Design Packages that are discernible by Operations personnel. - Provides timely updates to project managers and leadership for service deliverables and due dates. - Reviews capacity request for correctness and clarifies any design related items back to the responsible departments. - Maintains specific customer commitments and deadlines in the Zayo (Salesforce or future system used) database. - Provides support to field operations to resolve provisioning problems; reviews and verifies technical data in an effort to project issues. - Opens, forecasts, and maintains a budget based off of the service commitments. - Secures quotes from our optical vendors, orders equipment, moves equipment from inventory to the field, writes scopes of works for installation of equipment. - Exercises interpersonal skills in working with all internal customers. - Performs other related duties or projects as assigned by management. - Manages workload to identify critical issues and prioritize those items that must be completed daily. - Works around obstacles and roadblocks within the order flow to obtain the priority required by Zayo to meet required due dates. Show initiative in getting work done. - Participates in operations-related projects, as needed. - Supports manager during customer or network escalations as requested. - Performs other miscellaneous duties, including staying abreast of technology and network solutions and cross training when needed. Qualifications: - Ability to meet inflexible deadlines; perform non-predictive multiple tasks; and handle customer conflict to a successful resolution. - Excellent verbal and written communication skills. - Working knowledge of optical systems and signal flow designs through fixed or flex grid networks using ROADM technology. - Experience using Microsoft Office or Google programs and project management software. Able to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions in controlled situations. Deal with some abstract but mostly concrete variables. - Familiarity with majority of the below products: ​ Optical Systems: Fuji, Adva, Ciena, Cisco, Infinera, Nokia Salesforce, ServiceNow, Sitetracker equivalents - Telecom inventory systems, Metasolv is a bonus - Microsoft Office and Google programs, specifically Visio, Excel or G equivalent Education & Experience: - Bachelor’s degree in a technical discipline or equivalent education, training and/or experience. - Minimum of three (3) years telecommunications and/or data networking experience. Estimated Base Pay Range: $61,100 - $97,000 USD/annually The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.