By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Intake Care Coordinator **Standard hours are 11:30am - 8:00pm EST** ** Training schedule for the first 2 weeks of employment is 8am- 4:30pm EST** PRIMARY PURPOSE OF THE ROLE: To accurately set up new orders into the operating system and provide support to our clients. ESSENTIAL FUNCTIONS and RESPONSIBILITIES - Sets up and enters new claims into claims management system. - Enters claims data into the claims management system upon requesting the appropriate information and analyzing the responses. - Makes outbound calls to claimant and/or client to obtain new claim details and receives inbound calls. - Finds opportunities to refer claims within the organization. - Assigns claims using the tools provided. - Supports claims staff by providing accurate information during the claim set up process. - Sets up Quotashare claims. - Assists with creating documentation and processes to streamline workflow. - Reviews daily reports to ensure claims are processed. - Assists with file reviews to ensure accurate set ups. - Uses multiple platforms to look for adjusters to assign claims - Makes outbound call and/or text to adjusters to discuss claim details for assignment. (Using Sedgwick’s texting platform) - Ensure all parties have the required information in order to successfully manage a claim, including, loss location, notice of loss (NOL), fee schedule, etc. - Works with management to make determination on assignment process and resources used. ADDITIONAL FUNCTIONS and RESPONSIBILITIES - Performs other duties as assigned. - Supports the organization's quality program(s). - Travels as required. QUALIFICATIONS Education & Licensing High school diploma or GED required. Experience Two (2) years of clerical or property claims management experience or equivalent combination of education and experience required. Skills & Knowledge - Fluent in Spanish preferred - Excellent oral and written communication skills - PC literate, including Microsoft Office products - Analytical and interpretive skills - Strong organizational skills - Excellent interpersonal skills - Ability to create and complete comprehensive, accurate and constructive written reports - Ability to work in a team environment - Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $13.81- $19.33 per hour. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. #operatingsystem #clientsupport #entrylevel Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity. The primary location of this position is remote (EST required) with an expected schedule of 3x12s (7:00am - 7:00pm EST) Monday-Wednesday or Wednesday-Friday. What You’ll Do The Care Team Assistant provides both clinical and clerical support and ensures the provision of quality and compassionate evidence-based care in a virtual Value-Based Care environment. In this position, you will: - Accept incoming phone calls and return calls from patients involving clinical inquiries for responsible providers, perform protocol-based triage as appropriate, and route phone calls in the form of a phone note document in the EHRS to the provider for review and instructions - Place calls and create template-based letters, as directed by the provider, regarding all lab results for delivery to the patient in a timely manner - Review schedule on a daily basis to ensure that all pre-visit preparations have been completed prior to the patient's visit, ensuring lab and imaging results, consultation reports, care transition details, or major changes in health status are available in the patient’s medical record; when these documents are not present in the record, it will be the Medical Assistant's responsibility to call the patient, consultants, imaging centers, and/or hospitals to arrange for timely delivery of said information - Call patients deemed to be at risk for a “no-show” prior to their appointment as well as new patients establishing care for their onboarding visit to remind them of both the patient’s and Imagines’ responsibilities; contact "no-show" patients and inquire as to their status and need for rescheduling, including assessment of barriers to care and initiation of appropriate social service referrals - Initiate completion of forms for review and final signature by provider (disability forms, home health orders, durable medical equipment and supply requests, disease status letters) - Assist care team in regular completion of reports that will allow it to manage and assess the health needs of the patient population; assist care team in recognizing patients who are members of a "vulnerable population" and provide appropriate social service or community-based referrals What You Bring & How You Qualify First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve. You will need:   - High-school level education or equivalency - Medical Assistant Certification or its equivalent, or at least 2 years clinical experience in an outpatient setting - Spanish fluency preferred What We Offer (Benefits + Perks) The hourly rate for this position ranges from $21 - 24 per hour in addition to competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. We provide these additional benefits and perks: - Competitive medical, dental, and vision insurance - Healthcare and Dependent Care FSA; Company-funded HSA - 401(k) with 4% match, vested 100% from day one - Employer-paid short and long-term disability - Life insurance 1x annual salary - 20 days PTO + 10 Company Holidays & 2 Floating Holidays - Paid new parent leave - Additional benefits to be detailed in offer What We Live By We’re guided by our five core values: Our Values: - Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future. - Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments. - Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale. - Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve. - One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together. We Value Diversity, Equity, Inclusion and Belonging We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Role Description Are you passionate about patient care and thrive in a fast-paced, professional environment? We are seeking a dedicated Utilization Management Assistant to join our healthcare team. This role involves: - Answering first level calls in Utilization Review for HealthCheck360 participants. - Evaluating certification requests by reviewing group specific requirements. - Triage calls to determine if a Utilization Review Nurse is needed. - Reviewing medical records and coordinating with healthcare providers. - Ensuring that patients receive appropriate, cost-effective care in accordance with clinical guidelines and insurance requirements. Qualifications - CNA, LPN, or Medical Assistant preferred. - Background in patient health support or care. - 1+ years of experience within this field. Requirements - Strong interpersonal skills to connect with patients, doctors, internal team members, and providers. - Friendly demeanor and understanding to relay sensitive information to members. - Accuracy and attention to detail when reviewing pre-certifications and plans. Benefits - Most benefits start day 1. - Medical, Dental, Vision Insurance. - Flex Spending or HSA. - 401(k) with company match. - Profit-Sharing/Defined Contribution (1-year waiting period). - PTO/Paid Holidays. - Company-paid ST and LT Disability. - Maternity Leave/Parental Leave. - Subsidized Parking. - Company-paid Term Life/Accidental Death Insurance. Company Description HealthCheck 360 was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs while increasing employee engagement and productivity. This is accomplished by: - Providing onsite biometric screenings. - Engaging participants through technology and programming. - Educating participants with risk-specific targeted communications. - Supporting positive behavior change through our Health Coaching and Condition Management programs.

Role Description The Branch Administrative Assistant III plays an important role in the organization by performing a number of tasks related to the branch’s administrative functions. The role is primarily responsible, under intermittent to low supervision, for performing full administrative duties in support of the branch office by providing customer service, conducting research, preparing reports, handling information requests, ordering supplies and performing clerical functions such as preparing correspondence, copying, filing, faxing, and scheduling meetings. - Provide a high level of clerical assistance to Processors as needed, including: - Completing special projects - Compiling basic reports - Ordering insurance, condo certificates, 4506s, FHA Case Numbers, LDP/GSAs, CAIVRs, Bond Program items, subordination agreements, verifications, appraisals, title and escrow documents - Complete loan file audits, reviewing files for accuracy and completeness; reconcile files with actions when needed, including cancelling files and maintaining records for required time periods. - Print and mail disclosure documents. - Contact escrow companies regarding trailing items, tracking items and following up accordingly until all documents are received. - Monitor, reconcile, and respond to appraisal and credit report invoice discrepancies. - Provide assistance to Branch Manager and Branch Operations Manager as needed. - Answer incoming calls, providing responsive and courteous service to callers by providing information or routing them to the appropriate party as needed. - Collect, sort, and correctly distribute incoming mail and packages; log all packages per branch procedure. - Assist in the preparation and delivery of mailings as needed. - Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. - Partner with IT helpdesk and assist in troubleshooting basic office technology issues. - Perform general clerical duties and office support, including: - Photocopying - Faxing - Mail distribution - Filing - Make copies and prepare other deliverables for meetings and marketing campaigns. - Maintain a tidy and comfortable office space by picking up waste, watering plants, tidying kitchen area, refreshing magazines, etc. - Compose, type, and distribute correspondence and memos. - Coordinate events, meetings, and conferences with cross-functional departments; prepare agendas and set-up meeting facilities as needed. - Create and update forms for file flow and efficiency. - Perform other duties as assigned. Qualifications - High school diploma or equivalent preferred, along with a minimum of four years' experience in an administrative assistant related role(s). - Prior experience in Mortgage lending, Finance, or similar field strongly preferred. - Prior experience processing or originating loans helpful and strongly preferred. - Ability to type 60-70 wpm. - Passionate about delivering excellence in customer service. - High levels of diplomacy, tact, and confidentiality a must. - Demonstrated patience and professionalism when interacting with both internal and external customers. - Proficiency with data entry, Microsoft Word, Excel and PowerPoint required. - Ability to organize and manage multiple priorities simultaneously. - Excellent verbal and written communication required; excellent spelling, grammar, and punctuation skills. - Self-motivated with a strong attention to detail. Requirements - Physical: Work is primarily sedentary; general office mobility. The position requires the ability to occasionally lift office equipment and supplies weighing up to 20 pounds. - Manual Dexterity: Frequent use of computer keyboard and mouse. - Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio. - Environmental: Office environment – no substantial exposure to adverse environmental conditions. Benefits - Pleasant work environment - Competitive compensation - Excellent benefits package, including: - Medical - Dental - Vision - Life insurance - AD&D - LTD - 401(k) with employer match