• providing support for a wide-array of systems related to the OpSus Cloud and Technical Solutions Group division. • ensuring customer calls and self-service requests are addressed, tracked, communicated about and resolved in a timely manner. • providing support for incidents to restore service(s) as soon as possible along with pro-actively monitoring the infrastructure and responding to alerts as applicable. • ensure inbound phone calls and self-service requests are addressed appropriately in a timely manner using excellent customer service skills. • identify, troubleshoot and resolve customer and systems issues. • utilize standard and ad-hoc procedures to perform first level issue resolution for systems. • use appropriate tools to track and report problem status and escalate to internal support, vendors, and management within established SLAs. • follows all issues to resolution, engaging others as needed. • acts as the primary contact for the customer providing a single point of interaction. • reference and utilize technical resolution documentation, such as knowledge base articles, on systems, infrastructure and processes. • follow security procedures, standards, and protocols related to all technologies. • actively monitor all infrastructure and systems and ensure resolution to any monitoring alerts. • work with engineering to resolve any alerts as necessary. • adhere to standards for availability and business continuity.

DPWAY S.r.l., società con esperienza decennale in soluzioni e servizi nell’ambito dell’Information & Communication Technology, sta cercando per ampliamento organico: Tecnico Cloud ORACLE Il candidato ideale ha almeno 3 anni di esperienza Competenze richieste obbligatorie: · Progettazione e gestione architetture di rete su Oracle Cloud Infrastructure (OCI) · Configurazione VCN, Subnet, Route Tables, DHCP, NSG e Security Lists · Gestione Load Balancer OCI e servizi DNS · Implementazione connettività ibrida (VPN IPSec, FastConnect, VCN Peering, DRG) · Networking avanzato: TCP/IP, DNS, DHCP, BGP, OSPF, MPLS · Routing, firewalling, ACL, NAT · Troubleshooting avanzato (traceroute, tcpdump, nmap) · Sicurezza OCI: IAM e best practice di sicurezza cloud · Collaborazione su modelli Zero Trust · Monitoraggio performance e sicurezza rete Completano il profilo: · Capacità di lavorare autonomamente, rispettando le priorità assegnate, in accordo con le esigenze dei vari progetti; · Capacità di gestione del tempo; · Ottime capacità relazionali e di lavoro in team; · Disponibilità a brevi trasferte. Offriamo: · Inserimento in un'azienda solida ed in costante crescita; · Ambiente di lavoro giovane e collaborativo; · Convenzioni aziendali; · opportunità di crescita professionale. Sede di lavoro: Full remote L’offerta è rivolta a candidati di ambo i sessi (Dlgs 198/06). I candidati sono invitati a leggere l’informativa privacy ai sensi degli art. 13 e 14 del Regolamento n. 679/2016 al seguente indirizzo https://www.dpway.it/informativa-candidati.

Role Description We are looking for a mid to senior Cloud Engineer to join our team and work on Azure and/or AWS projects and operations. This role focuses on cloud solution design, infrastructure as code, deployment automation (DevOps / CI/CD), security, and cloud operations. You will be involved in designing, building, automating, and maintaining cloud environments using modern best practices and technologies. - Designing, implementing, and maintaining cloud solutions in Azure and/or AWS - Developing and maintaining Infrastructure as Code using Terraform or equivalent tools - Building, maintaining, and continuously improving CI/CD pipelines and deployment automation - Operating, monitoring, and troubleshooting cloud environments - Ensuring security, high availability, fault tolerance, and optimal performance of cloud platforms - Optimizing cloud infrastructure in terms of cost efficiency, performance, and best practices - Cooperating with project teams, external partners, and client stakeholders - Participating in the full project lifecycle, including analysis, design, delivery, and ongoing support - Creating and maintaining technical documentation, standards, and best practices - Continuously developing knowledge of new cloud technologies and applying them in ongoing projects - Participating in occasional business trips to client sites (up to once per year) Qualifications - Minimum 3 years of experience with Infrastructure as Code and deployment automation (Terraform or equivalent) - Experience with CI/CD and deployment automation tools (Azure DevOps, GitLab CI, AWS DevOps or equivalent) - Very good understanding of Azure cloud services - Experience designing cloud solutions - Knowledge and practical experience with server operating systems, networking, databases, and identity & access management (IAM) - Strong analytical and problem-solving skills with the ability to make decisions - Good organizational skills, ability to manage priorities, and attention to quality - Fluent written and spoken English Requirements - Nice to have: Scripting (Python or similar) - Containerization (Docker, Kubernetes) - Designing and developing cloud-native microservices - Application integration with Azure AD and cloud IAM Benefits - Employment in a well-established company with a stable market position, based on a B2B contract - Remote work model - Opportunities for professional growth and training in cloud technologies (Azure, AWS, DevOps) - Access to latest tools and technologies, and hands-on experience with modern cloud projects - Collaborative, friendly, and international team environment

• Designing, implementing and maintaining cloud solutions in Azure and/or AWS • Developing and maintaining Infrastructure as Code using Terraform or equivalent tools • Building, maintaining and continuously improving CI/CD pipelines and deployment automation • Operating, monitoring and troubleshooting cloud environments • Ensuring security, high availability, fault tolerance and optimal performance of cloud platforms • Optimizing cloud infrastructure in terms of cost efficiency, performance and best practices • Cooperating with project teams, external partners and client stakeholders • Participating in the full project lifecycle, including analysis, design, delivery and ongoing support • Creating and maintaining technical documentation, standards and best practices • Continuously developing knowledge of new cloud technologies and applying them in ongoing projects • Participating in occasional business trips to client sites (up to once per year)