California State University is a state system of higher education that encompasses 23 campuses and eight off-campus centers across California. It is among the largest public four-y
Access Services Evening Operations Coordinator
Location
California
Posted
84 days ago
Salary
$1.7K - $2.4K / month
Seniority
Senior
Job Description
Access Services Evening Operations Coordinator
California State University
Title:Access Services Evening Operations Coordinator Location: Arcata, California United States Job Description: Work Type: Remote Job #548788 At Cal Poly Humboldt, bold hearts and open minds shape the future. Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world. Cal Poly Humboldt is proud to have more than 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs - all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt. Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field. (Job #548788) Library Services Specialist II, Access Services Evening Operations Coordinator (part-time), part-time Salary Range: $1,659/month (Step 1) - $2,416/month (Step 20), Anticipated part-time Hiring Salary: $1,659/month (Step 1). Final salary placement is commensurate with experience, internal equity, and budget considerations. This is a part-time (anticipated 20 hours/week), benefited, non-exempt, 10/12 pay plan (work 10 months of the year with pay and benefits over 12 months) permanent position, with a one-year probationary period in the Library. The anticipated months off are mid-June to mid- August. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 15 paid holidays per year. Position Summary: The Access Services Evening Operations Coordinator provides coordination of library operations and services to students and faculty during evening hours (until closing) and on Sundays. This position coordinates Student Assistant activities, the Front Desk/Checkout Desk, and coordinates library services. Key Responsibilities: Student Coordination - 60% Assists the Access Services Coordinator & Student Lead with the hiring, training, scheduling, directing, and coordination of payroll for student assistants in Access Services, including, assigning, monitoring, and managing student assistant special projects. Assists the Access Services & Student Lead with Access Services unit workflow and daily Checkout Desk schedule with Library staff and student assistants. Assists the Library Access Services & Student Lead with the student assistant training program, including maintaining customer service handbook and guidelines. Access Services Functions - 35% Works collaboratively with Access Services and Library personnel to provide effective library services. Supports other Access Services functions, including: library event coordination, marketing, and planning; collection maintenance operations, including shifting, shelf-reading, inventory, labeling, and signage projects; technical support and training for digital media equipment at the Checkout Desk; collaborative development of policy, procedures, and workflows; end-of-year statistical reports for Access Services; and enforcement of library policies and procedures. Provides outstanding customer service to all patrons, including answering questions at the front desk during business hours, ID production, basic information services utilizing the Cal Poly Humboldt Library Catalog, OneSearch, databases, library guides, and library collections. Uses Alma to troubleshoot and resolve patron-related circulation tasks such as renewals, placing holds, searches, and patron record updates. Participates in planning and developing unit goals and objectives utilizing knowledge of operations, policies, and best practices. Collaborates with appropriate library and university personnel to troubleshoot and resolve customer service issues, mitigate unusual occurrences, and support emergency situations. Closes the Library Sunday through Thursday when classes are in session. During academic breaks, work schedule may change to Monday - Friday with earlier closing hours. Supports extended hours as directed and provides backup staffing during evenings, weekends, absences, or busy periods. Other Duties as Assigned - 5% Knowledge, Skills, and Abilities Associated with this Position Include: As listed in Classification Standards: - Ability to work within a diverse environment and be service-oriented in working with patrons and other library staff, including the ability to establish and maintain effective working relationships within and outside the library; - Ability to communicate clearly and effectively with a diverse patron population and colleagues As related to the major responsibilities for this position: - Ability to effectively provide lead work direction and training to student workers and an understanding of employment and payroll procedures related to student workers. - Effective communication and interpretive skills to be able to assist in resolving patron problems and complaints, assess patron information needs, and orient and guide patrons in use of library resources. - Ability to fully utilize standard and non-standard features of various on-line resources and standard desktop software packages, such as word processing and spreadsheets, to perform technical work or assist patrons. - Ability to interpret library unit's policies and procedures and apply them accurately in performing work functions, as well as the ability to evaluate procedures and recommend changes. - Demonstrated ability to compile and present information in an organized manner. - Ability to interpret library unit's policies and procedures and apply them accurately in performing work functions, as well as the ability to evaluate procedures and recommend changes. Minimum Qualifications: The required minimum qualifications for entry into the Library Services Specialist classification are completion of a high school education or equivalent certification plus two or three years of related library and/or clerical experience or an equivalent combination of experience and education. Advancement through the skill levels, or placement at a higher skill level, for this classification, is based on the level of job function and skills required to perform that level of job function. Preferred Qualifications: - Education equivalent to a bachelor's degree - Two or more years of academic, public, school or other library experience. We acknowledge that Cal Poly Humboldt is located on the unceded lands of the Wiyot people, where they have resided from time immemorial. We encourage all to gain a deeper understanding of their history and thriving culture. As an expression of our gratitude we are genuinely committed to developing trusting, reciprocal, and long lasting partnerships with the Wiyot people as well as all of our neighboring tribes. Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies. Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply. Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed. CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS) Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information. Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position. All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, the Cal Poly Humboldt provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Humboldt complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. Cal Poly Humboldt is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At Cal Poly Humboldt, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.
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