*We are open to 100% remote work anywhere outside a 50-mile radius of Washington DC* * Prefer candidates in the MD DC VA area so they can go onsite for meetings if needed. ICF’s DMX division is a rapidly growing, entrepreneurial, technology department, seeking a Senior Low Code Platform Business Analyst to support upcoming needs with our federal customers. Our DMX division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business. The Team: The Application Development Sustainment Services (ADSS) team supports Treasury Enterprise Application (EA) platform systems that are critical to success of the Department of Treasury IT mission. The ADSS program provides contractor support for both Operations and Maintenance (O&M) activities and Development and Modernization (DM&E) efforts. Job Responsibilities We are seeking a Senior Low Code Application Business Analysts to assist our customer’s business needs with Low Code Application Platform modules and business process expertise with, Agile development/operational processes and low code platform implementation. This role will be a key member of Agile teams, requirements gathering, user story writing, verification testing, ensuring development products meet definition of done and validating the business requirements, and customer demonstrations. You will be responsible for developing a strong understanding of the business needs of the stakeholders and how the low code platform features will support those needs. The Senior Business Analyst serves as a translator between technical teams and the business stakeholder community to collect, clarify, analyze and translate requirements into documentation and provide guidance on which applications and solutions will meet needs. This position is within the context of Agile teams employing a Scrum development or operational Kanban framework. This position will be working directly with business stakeholders, serving in both Business Analyst and Testing roles as a liaison between the development teams and the business community, and must be able to communicate effectively via phone and web conferencing as many of the stakeholders work remotely. In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer-reviewing a wide array of documents, including, user acceptance tests, training documentation and training delivery. Minimum Job Requirements: - Bachelor’s Degree - 5+ years of experience as a Business Analyst in a fast-paced application development environment, at least 1 implementation of ServiceNow low code platform - 5+ years of recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.) - 2+ years of experience with Low Code Application Platform - 5+ years of experience facilitating requirements gathering, Joint Application Design (JAD) like sessions, capturing client requirements and feedback - US Citizenship required due to federal contract requirements - Must be able to obtain Public Trust clearance. Desired Skills: - US Citizenship required due to federal contract requirements - Must be able to obtain Public Trust clearance - Expertise in documentation, requirements gathering, and elicitation technique - Proven ability to work independently without supervision in fast-paced environments - Proficiency in creating user stories and facilitating Agile ceremonies (e.g., JAD sessions, sprint planning, reviews) - Experience leading client/user sessions and capturing requirements and feedback - Demonstrated leadership of high-performing teams and ability to collaborate across development, testing, and deployment efforts - Strong experience supporting implementations, new instance deployments, and change management processes (e.g., checklists, change requests) - Hands-on experience with ServiceNow modules including HRSD, Service Catalog, and platform analytics - Familiarity with ServiceNow ecosystem tools (e.g., space reservation modules, Nuvolo, WSD) - ServiceNow certification (highly recommended); CSA preferred - Solid understanding of software development methodologies (Agile, Scrum, Kanban, Waterfall) and requirements/configuration management practices - Experience using project and requirements management tools (e.g., JIRA) - Strong analytical skills with ability to review and interpret existing system documentation and map business processes - Ability to maintain project plans, resource schedules, and forecast activities - Experience working in ambiguous environments with shifting priorities and deadline - Ability to provide technical support and troubleshoot issues effectively - Experience with low-code platforms and/or BPM tools (e.g., ServiceNow, Salesforce) - Excellent oral and written communication skills - Low-code development experience - System administrator experience - Scrum Master certification #DMX24 #Indeed #LI-CC1 #Clearance #yru22 Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $81,499.00 - $138,549.00 Nationwide Remote Office (US99)

Description *We are open to 100% remote work anywhere outside a 50-mile radius of Washington DC* * Prefer candidates in the MD DC VA area so they can go onsite for meetings if needed. ICF’s DMX division is a rapidly growing, entrepreneurial, technology department, seeking a Senior Low Code Platform Business Analyst to support upcoming needs with our federal customers. Our DMX division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business. The Team: The Application Development Sustainment Services (ADSS) team supports Treasury Enterprise Application (EA) platform systems that are critical to success of the Department of Treasury IT mission. The ADSS program provides contractor support for both Operations and Maintenance (O&M) activities and Development and Modernization (DM&E) efforts. Job Responsibilities We are seeking a Senior Low Code Application Business Analysts to assist our customer’s business needs with Low Code Application Platform modules and business process expertise with, Agile development/operational processes and low code platform implementation. This role will be a key member of Agile teams, requirements gathering, user story writing, verification testing, ensuring development products meet definition of done and validating the business requirements, and customer demonstrations. You will be responsible for developing a strong understanding of the business needs of the stakeholders and how the low code platform features will support those needs. The Senior Business Analyst serves as a translator between technical teams and the business stakeholder community to collect, clarify, analyze and translate requirements into documentation and provide guidance on which applications and solutions will meet needs. This position is within the context of Agile teams employing a Scrum development or operational Kanban framework. This position will be working directly with business stakeholders, serving in both Business Analyst and Testing roles as a liaison between the development teams and the business community, and must be able to communicate effectively via phone and web conferencing as many of the stakeholders work remotely. In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer-reviewing a wide array of documents, including, user acceptance tests, training documentation and training delivery. Minimum Job Requirements: - Bachelor’s Degree - 5+ years of experience as a Business Analyst in a fast-paced application development environment, at least 1 implementation of ServiceNow low code platform - 5+ years of recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.) - 2+ years of experience with Low Code Application Platform - 5+ years of experience facilitating requirements gathering, Joint Application Design (JAD) like sessions, capturing client requirements and feedback - US Citizenship required due to federal contract requirements - Must be able to obtain Public Trust clearance. Desired Skills: - US Citizenship required due to federal contract requirements - Must be able to obtain Public Trust clearance - Expertise in documentation, requirements gathering, and elicitation technique - Proven ability to work independently without supervision in fast-paced environments - Proficiency in creating user stories and facilitating Agile ceremonies (e.g., JAD sessions, sprint planning, reviews) - Experience leading client/user sessions and capturing requirements and feedback - Demonstrated leadership of high-performing teams and ability to collaborate across development, testing, and deployment efforts - Strong experience supporting implementations, new instance deployments, and change management processes (e.g., checklists, change requests) - Hands-on experience with ServiceNow modules including HRSD, Service Catalog, and platform analytics - Familiarity with ServiceNow ecosystem tools (e.g., space reservation modules, Nuvolo, WSD) - ServiceNow certification (highly recommended); CSA preferred - Solid understanding of software development methodologies (Agile, Scrum, Kanban, Waterfall) and requirements/configuration management practices - Experience using project and requirements management tools (e.g., JIRA) - Strong analytical skills with ability to review and interpret existing system documentation and map business processes - Ability to maintain project plans, resource schedules, and forecast activities - Experience working in ambiguous environments with shifting priorities and deadline - Ability to provide technical support and troubleshoot issues effectively - Experience with low-code platforms and/or BPM tools (e.g., ServiceNow, Salesforce) - Excellent oral and written communication skills - Low-code development experience - System administrator experience - Scrum Master certification #DMX24 #Indeed #LI-CC1 #Clearance #yru22 Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $81,499.00 - $138,549.00 Nationwide Remote Office (US99)

Role Description Au sein d'une équipe experte ServiceNow, vous interviendrez en tant que développeuse / développeur senior.e sur des missions variées telles que : - Elaborer et optimiser les processus techniques, en adhérence avec les bonnes pratiques de la plateforme ServiceNow - Concevoir et développer les outils des différents modules (CSM, FSM, HRSD, ITSM...) - Configurer et d'optimiser régulièrement la plateforme ServiceNow lors de son déploiement au sein de l'organisation - Participer à la maintenance et d’assurer le support technique - Concevoir des solutions techniques les plus pertinentes en respectant les bonnes pratiques. Qualifications - BAC+5 en école d’ingénieurs informatique génie logiciels ou équivalent - Expérience d'au minimum 5 ans en tant que développeuse/ développeur ServiceNow - Connaissance approfondie de la plateforme ServiceNow en termes d’architecture et d’implémentation technique - Expérience pratique dans la mise en œuvre de produits dans un ou plusieurs modules (ITSM, HR, CSM, FSM...) - Compétence en paramétrage de la plateforme Service Now - Excellent relationnel et capacité à travailler en autonomie au sein d’une équipe technique - Capacité à interagir avec toutes les parties prenantes au projet (membres de l’équipe, client, prestataire...) dans un contexte agile Scrum - Niveau d'anglais permettant de comprendre et de communiquer efficacement dans un contexte international Benefits - Partenaire Elite de ServiceNow : Accédez à des projets innovants, une veille technologique continue et une reconnaissance dans l’écosystème. - Développement structuré des compétences : Accédez à un programme de certification ServiceNow (Architecte, Business Analyst…) et à des formations illimitées offertes par Capgemini. - Avantages groupe : Bénéficiez d’un ensemble d’avantages tels que le plan d’actionnariat salarié, les primes de cooptation, tickets restaurant, ainsi que des activités sociales et culturelles variées proposées par le CSE. - Qualité de vie au travail : Profitez d’un équilibre entre vie professionnelle et personnelle, d’une possibilité de télétravailler (en France et à l’international), ainsi que des dispositifs de santé et bien-être. - Environnement inclusif : Rejoignez des réseaux engagés comme Women@Capgemini, Parents@Capgemini, OUTfront ou CapAbility.

Overview Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring for ServiceNow Enterprise Architect – Software Asset Management (SAM) to support our Veterans Affairs ESOM contract. The Enterprise Architect – Software Asset Management will serve as a strategic advisor and technical authority supporting the Department of Veterans Affairs’ mission to establish ServiceNow SAM Pro as the enterprise system of record for software spend and lifecycle management. Individuals in this role will conduct stakeholder interviews across the VA to assess the current state of entitlements, subscriptions, and contracts, and will provide expert guidance on organizational alignment and process harmonization to maximize time to value. This role is equally strategic and consultative, translating complex enterprise requirements into actionable architecture recommendations that mature SAM capabilities and drive sustainable, organization-wide compliance. Location: This position can be performed remotely within the United States and will support Eastern Time working hours. #LI-SH1 Responsibilities Enterprise Architecture & Strategy - Define and maintain the enterprise architecture supporting Software Asset Management across the VA organization. - Develop current-state and target-state architectures for SAM capabilities, including discovery, entitlement, compliance, optimization, and reporting. - Create multi-year roadmaps to mature SAM capabilities in alignment with agency IT modernization initiatives. - Ensure SAM architecture aligns with broader enterprise, data, and cloud strategies. SAM Capability Maturity & Governance - Partner with Software Asset Management leadership to assess and improve SAM maturity using industry frameworks and federal best practices. - Define architectural standards, patterns, and guardrails for SAM tools, integrations, and data flows. - Establish governance models that balance centralized control with distributed execution across bureaus or components. - Ensure SAM architecture supports audit readiness, transparency, and defensible compliance positions. Stakeholder Engagement & Organizational Alignment - Conduct structured stakeholder interviews across VA business units, programs, and technical teams to assess current-state SAM practices, entitlement posture, and contract management maturity. - Provide recommendations on organizational alignment and process harmonization to reduce duplication, close governance gaps, and accelerate time to value. - Guide stakeholders through architectural decisions related to entitlements, subscriptions, and contract structures within the ServiceNow SAM Pro platform. - Engage effectively with a wide range of stakeholders, including those with competing priorities or entrenched processes, with professionalism, diplomacy, and a solutions-oriented approach. ServiceNow SAM Pro Architecture & Integration - Design and oversee ServiceNow SAM Pro configurations, data models, and integration patterns that support enterprise-scale asset management. - Collaborate with CMDB, HAM, and integration teams to ensure architectural coherence and data integrity across platforms. - Provide technical leadership on SAM Pro implementations, enhancements, and platform governance decisions. - Translate business and compliance requirements into scalable, maintainable ServiceNow solutions. Process Harmonization & Continuous Improvement - Identify and document opportunities to harmonize SAM-related processes across organizational boundaries, including Procurement, Legal, Finance, Security, and IT. - Drive incremental process improvement that respects established federal workflows while advancing SAM maturity. - Develop and maintain architecture documentation, decision records, roadmaps, and reference models to support knowledge transfer and long-term sustainment. Qualifications - ServiceNow® Certified Implementation Specialist – Software Asset Management - ServiceNow® Certified Application Developer - Master’s degree in computer science, information systems, engineering, or related field (10 years of additional relevant experience may be substituted for education for a total of 20+ years of relevant experience). - 10+ years of experience in enterprise architecture, IT strategy, or SAM/ITAM program leadership. - Demonstrated expertise with ServiceNow SAM Pro in a production enterprise environment. - Strong knowledge of software licensing models, entitlement management, and contract interpretation. - Proven ability to engage senior stakeholders and translate strategic requirements into architectural recommendations. - Experience operating within large, complex, regulated organizations, preferably federal or federal-adjacent. - Strong written and verbal communication skills with the ability to influence without authority.  Preferred Qualifications:  - Experience supporting VA or other federal agency ServiceNow implementations. - Familiarity with federal IT governance frameworks including FISMA, FedRAMP, and NIST 800-53. - Knowledge of ITIL-aligned processes, TOGAF, or other enterprise architecture frameworks. - Experience with CMDB dependencies, and ServiceNow platform governance. - Exposure to cloud and hybrid licensing considerations (e.g., Azure, M365, AWS License Manager). - Experience creating architecture deliverables such as roadmaps, reference models, decision logs, and integration diagrams. Clearance Requirement: US Citizen or Green card holder Willing and able to obtain and maintain Public Trust Clearance Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification. Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.