This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers an opportunity to play a critical part in maintaining the reliability and performance of enterprise IT systems within a highly regulated and fast-paced environment. As a senior Service Desk Analyst, you will support mission-critical operations by resolving complex technical issues, managing escalations, and ensuring seamless end-user support across multiple locations. The position combines hands-on troubleshooting with strategic process improvement, allowing you to influence IT service delivery and operational efficiency. You will also contribute to innovative initiatives involving automation and AI-powered tools to streamline workflows and enhance service quality. This role is ideal for an experienced IT professional who enjoys solving challenging problems, improving systems, and supporting teams that rely on dependable technology to operate effectively. - Manage and resolve advanced service desk incidents and requests, acting as an escalation point for complex Level 2–3 technical issues across enterprise systems. - Troubleshoot and support a wide range of technologies including operating systems, identity platforms, networks, endpoints, and enterprise applications. - Administer collaboration and productivity tools within the Microsoft 365 ecosystem, ensuring secure and reliable access for users. - Maintain and support identity and access management systems, including directory services and authentication platforms. - Oversee endpoint lifecycle processes such as device staging, configuration, imaging, deployment, and replacement for employees across the organization. - Participate in a rotating on-call schedule to support critical systems and ensure continuity of operations during off-hours. - Identify opportunities to improve service desk efficiency through automation, AI tools, and improved knowledge management practices. - Contribute to the development of internal applications, workflow automations, and reporting solutions using modern low-code platforms and AI-assisted technologies. Qualifications - Minimum of 7 years of progressive experience in enterprise IT service desk, end-user computing, or technical support roles within complex environments. - Proven expertise troubleshooting advanced Level 2–3 technical issues across operating systems, networking, identity systems, and enterprise applications. - Strong experience administering Microsoft 365 services, including collaboration platforms and productivity tools. - Hands-on knowledge of endpoint management and device lifecycle processes using modern device management platforms. - Practical experience with identity and access management solutions such as Active Directory, Entra ID, or similar systems. - Familiarity with low-code platforms and automation tools, including Power Apps, Power Automate, and Power BI. - Exposure to enterprise AI tools and productivity assistants, and the ability to apply them to improve workflows and IT operations. - Strong communication skills with the ability to explain technical concepts clearly to both technical and non-technical stakeholders. - Excellent organizational and time management skills, with the ability to independently manage complex tasks and priorities. Benefits - Competitive compensation package - 401(k) retirement savings program - Comprehensive medical coverage - Dental insurance - Vision care coverage - Disability insurance - Life insurance - Employee assistance program - Paid time off

• Work daily in ServiceNow to handle incidents and requests related to the Network area. • Monitor corporate network performance, identifying and addressing critical issues. • Perform analysis and troubleshooting in complex environments involving network protocols and equipment from multiple vendors. • Collaborate with global teams, requiring technical communication in English. • Operate and manage environments with L2/L3 equipment, Wi‑Fi, Cisco, Fortinet, as well as security and proxy resources. • Work in OCI, AWS and Azure environments, ensuring connectivity, security and proper functioning of integrations. • Open and follow up on incidents with carriers and suppliers, ensuring resolution within SLA timelines. • Collaborate with internal teams on continuous improvements and the evolution of network infrastructure.

Why Work at Mercer Advisors? For 40 years, Mercer Advisors has worked with families to help them amplify and simplify their financial lives. How? By integrating financial planning, investment management, tax, estate, insurance, and more, all managed by a single team. Today we proudly serve over 31,300 families in more than 90 cities across the U.S. Ranked the #1 RIA Firm in the nation by Barron’s, we are an independent, national fiduciary legally obligated to always act in the best interest of our clients.* Mercer Advisors offers a distinct work environment that stands out in the financial industry. Our overall employee base and client-facing team are composed of 50% women, reflecting our commitment to diversity. We attract top talent from across the country, with no formal headquarters and flexible working arrangements, allowing us to assemble the best team possible. Join us and be a part of a team dedicated to making a meaningful impact on the financial lives of families across the country. * Mercer Advisors was ranked #1 for RIA firms with up to $70 billion in assets. The Barron’s top RIA ranking is based on a combination of metrics – including size, growth, service quality, technology, succession planning and others. No fee was paid for participation in the ranking, however, Mercer Advisors has paid a fee to Barron’s to use the ranking in marketing. Please see important information about the ranking criteria methodology here. Job Summary: The Partner Integration Service Desk Analyst III provides front-line technical support for Mergers and Acquisition Integrations by responding to incidents and requests reported by M&A users. Support includes but is not limited to documenting all relevant information into the system of record; troubleshooting the issue within the parameters of best practice ITSM; reviewing and resolving assigned tickets; communicating and escalating issues using sound judgment and self-initiative and always delivering the highest level of customer service with all users. The ideal candidate is a curious problem solver, with strong people skills, and a focus on teamwork. Essential Job Functions for the Partner Integration Service Desk Analyst III will include: - Conduct Onboarding Orientation with new M&A staff. - Frequent travel to setup IT equipment in new M&A offices. - Analyzing and troubleshooting software, hardware and connectivity issues and recommending and implementing corrective solutions - Escalating tickets to proper support teams as required - Assisting with administration and enforcement of security policies - Assisting with basic infrastructure maintenance - Maintaining and managing internal inventory and assets - Keeping Knowledge Base and process documentation up to date - Available during non-business hours, as needed - Other duties as assigned Required Knowledge, Skills and Abilities: - Bachelor’s degree in technology or equivalent work experience - 10+ years of progressive Information Technology experience required - Strong communication skills, both written, and verbal - Strong attention to detail in high-pressure situations - Knowledge of popular SaaS applications preferred - Ability to meet deadlines and adjust to changing priorities - Willingness to work in a fast paced and hands-on environment - Experience with Office 365 Suite and Box preferred - Experience with Windows-based computer systems required - Ability to troubleshoot common hardware/software issues Working Hours: Monday through Friday Working Conditions: Professional office environment. Working inside. Standing and sitting. Will be assigned to a workstation. No heavy lifting over 25 lbs. Actual base pay within this range will be based on a variety of factors, including but not limited to the applicant’s geographic location, relevant experience, education, skills and licenses/certifications. This position is also eligible to earn incentive compensation through one of Mercer Advisors’ incentive compensation programs. Base Pay Range $67,587.75—$79,515 USD Benefits: Mercer Advisors offers a competitive and robust benefit package to our employees. Our benefit programs are focused on meeting all of our employees and their eligible dependents health and welfare needs. We offer the following: - Company Paid Basic Life & AD&D Insurance - Company Paid Short-Term and Long-Term Disability Insurance - Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance - Three Cigna medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan. - Kaiser Medical plans available in California - Health Savings Account (HSA) with company contributions on a per pay period basis if enrolled in either HDHP medical plan. - Two comprehensive Dental Plans - Vision Insurance Plan - Dependent Care Savings Account for child and dependent care. - 14 Company Paid Holidays with a full week off at Thanksgiving. - Generous paid time off program for vacation and sick days - Employee Assistance Plan - Family Medical Leave - Paid Parental Leave (8 weeks) - Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (6 weeks) to provide time for recovery, baby bonding, and enjoying your family time. - Adoption Assistance Reimbursement Program - Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life’s challenges and more. - 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match - Pet Insurance We are not accepting unsolicited resumes from agencies and/or search firms for this job posting. Mercer Advisors provides equal employment opportunity to all applicants and employees without regard to age, color, disability, gender, marital status, national origin, race, religion, sexual orientation, gender identity and expression, physical or mental disability, genetic predisposition or carrier status, or any other characteristic protected by law in accordance with all applicable federal, state, and local laws. Mercer Advisors provides equal employment opportunity in all aspects of employment and employee relations, including recruitment, hiring, training and development, promotion, transfer, demotion, termination, layoff, compensation, benefits, and all other terms, conditions, and privileges of employment in accordance with applicable federal, state, and local laws. If you need an accommodation seeking employment with Mercer Advisors, please email PeopleTeam@merceradvisors.com. Accommodations are made on a case-by-case basis. This email is for accommodation requests only. We are unable to respond to general inquiries sent to this email address. Applicants have rights under federal employment laws: - Family and Medical Leave Act (FMLA) - Employee Polygraph Protection Act (EPPA) - Equal Employment Opportunity (EEO) U.S. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Mercer Advisors participate in E-Verify to confirm work authorization. - E-Verify - Right to Work If you are a resident of California, learn more about Mercer's California Consumer Privacy Policy here. CCPA Notice at Collection

The Senior Manager of Laboratory Technology will be responsible for the implementation, operation, and ongoing optimization of laboratory-specific technology systems supporting a new, stand-alone laboratory and company wholly owned by Mayo Collaborative Services (MCS). Reporting to the IT Director, this role plays a critical part in building laboratory technology capabilities in a new laboratory environment, while maintaining alignment with Mayo governance, security, and quality standards during early operations. This role has primary accountability for laboratory technology platforms, including laboratory information systems, middleware, instrument integrations, data flows, and laboratory-specific applications. Technology services will be delivered through close collaboration with the Mayo Collaborative Services technology team and managed service provider relationships, with responsibility for system reliability, regulatory compliance, validation, and alignment with laboratory workflows. Working closely with laboratory operations, quality, compliance, and IT partners, the Senior Manager will lead system implementations, upgrades, and steady-state operations, ensuring highly available, well-controlled laboratory systems that support clinical quality and operational efficiency. The role requires hands-on leadership in regulated laboratory environments and experience supporting mission-critical laboratory technology. This position is a limited-tenure role intended to support the formation, launch, and stabilization of the new company and laboratory. As the organization matures, the role is expected to transition to a permanent laboratory technology leadership position within a separate company operating independently from Mayo Collaborative Services. The ideal candidate will bring experience leading laboratory technology in clinical, reference, or commercial laboratory settings, with the ability to operate autonomously while remaining aligned with a broader enterprise governance, security, and compliance framework. This position is not eligible for sponsorship/we will not sponsor or transfer a visa for this role. Also, Mayo Clinic DOES NOT participate in the F1-STEM OPT extension program. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.