• Supervise the IT and functional team • Plan and execute daily activities • Manage resource allocation and budgets based on project needs • Create and customize ERP software to meet specific business needs • Ensure seamless integration of ERP modules with other business systems • Provide ongoing technical support and troubleshooting for ERP systems • Manage and maintain data integrity within the ERP system • Train end-users on how to effectively use the ERP system • Implement system upgrades and perform regular maintenance • Work closely with project managers, business analysts, and other stakeholders • Maintain comprehensive documentation of system configurations, customizations, and processes • Monitor and optimize system performance to ensure efficiency • Ensure the ERP system complies with industry standards and security protocols

• Lead multiple software development teams and product lines, including staffing, mentoring, enhancing, and maintaining best-of-class software development across multiple teams and disciplines • Collaborate with architects, product managers, software development managers, and developers to architect and develop the best technical design and approach, delivering value quickly to customers without sacrificing software quality • Manage and optimize the overall software development lifecycle with an emphasis on productivity and automation through the use of AI and other tools • Deliver operational excellence for SaaS products and best practices for DevOps • Drive software development roadmaps, operational plans, and the management of execution against project plans and delivery commitments within an Agile/Scrum environment • Report on development status, quality, operations, and system performance to executive management and act quickly and decisively to resolve customer-impacting issues • Manage departmental resources, staffing, and enhancing and maintaining best-of-class development teams for product lines • Evolve and improve the software development practice within the organization, including better practices, reporting, tools, and evolution of development methodology

Hi Auto is the most trustworthy AI order taker for drive-thrus. Built for scale. Hi Auto is a reliable AI order taker for drive-thrus, purpose-built for high-volume QSRs. It helps brands consistently deliver faster, error-free service with over 93% order completion and 96% accuracy, at scale. Growing quickly, Hi Auto has the largest number of voice AI drive-thru restaurant deployments, competing directly with both big tech and restaurant tech players.  We are seeking a Senior Software Engineer based in the East Coast of the United States. About the role:  Our backend is developed all in Python running in the cloud over k8s. It’s not a typical backend interacting with a UI frontend. It handles audio streams in real-time and runs our key AI algorithms. Our systems integrate with a large number of third party services. Robust and clean handling of these integrations is crucial. In this role, you will: - Integrate with new POS systems and digital menu boards - Build data pipelines to process restaurant menus - Support existing integrations and pipelines - Debug and solve complex customer issues - Lead communication with integration partners to deliver the integrations - Estimate, plan and deliver the integration projects - Handle a large set of complex and diverse customer issues - Create documentation for integrations

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together. One Confluent. One Team. One Data Streaming Platform. About the Role: The Confluent Platform Team is fully based out of India. Confluent Platform team’s mission is to provide best-in class full-scale data streaming platform in any BYOI - Bring Your Own Infra setup - from developer’s laptop to private cloud infrastructure. Businesses need real time stream systems to react and make decisions quickly at scale. Designing systems for such use-cases will require a data-streaming platform. Confluent is the leader in data-in-motion with Confluent Platform as the streaming product. We intend to make this platform and expertise available to everyone and everywhere - be it private cloud or open source tech community.Provide “Confluent“ experience on private cloud. - CP generates 45% of the Confluent revenue for the company as of 2025. We provide customers with a strong product roadmap, security fixes and in-time support. We help them leverage existing investments in private data centers for all data in-motion use-cases. - Enable customers can take advantage of Confluent Cloud innovations alongside their private cloud by providing connected cloud features. - Gather Tech Community’s mind-share with Confluent Platform. - Enhance Kafka and Confluent Developer Experience. What You Will Do: - You will work with a team of engineers and architects to help evolve the Confluent Platform - The charter of the CP team has been continuously expanding since its inception. You will technically drive the advancements in ever expanding CP Charter. - We want to ensure the quality of deliverables holds the bar - you will design and build tech for this. - Crafting code for provisioning, rolling upgrades, scaling clusters, multi-region deployments, disaster recovery, and secure configuration management. - Collaborating with cross-functional teams to drive the development of innovative solutions that meet the evolving needs of our customers. - Championing open-source community building initiatives, leveraging your passion for fostering collaboration and knowledge-sharing. - CP on-call - how do we embedded tech to ensure debuggability and support across components are improved. How do we make it self-serve issue fixes for customers and L1 support. - Mentor a junior team of high-performing engineers, helping them to continue in growing their skill set through hands-on experience and mentorship. - We want to bring the latest K8S ecosystem to our CFK - how do we leverage the progress here to benefit our customers. What You Will Bring: - 8+ years of hands-on software development experience with the ability to anticipate future technical needs for the product and craft plans to realize them. Taking ideas to production is something we look for. - Experience building and operating large-scale systems. Solid understanding of basic systems operations (disk, network, operating systems, etc). Experience running production services in the cloud. - Strong fundamentals in distributed systems design and development. Solid fundamentals in concurrent and multi-threading programming. - A self starter with the ability to work effectively in teams. Proactively identifying the symptoms of technical issues and reason about their causes is needed. This will be followed by fixing the root causes. - Timely shipping of deliverables; being able to trade-off short term technical decisions with the long term.Move fast, build in increments, and iterate. A sense of urgency, a mindset towards achieving results, and excellent prioritization skills. - Ability to influence the team, peers and upper management in technology decisions using effective communication and collaborative techniques - Degree in Computer Science, Engineering or equivalent experience. Understanding of various technologies, programming paradigms and frameworks is needed. Ability to be pragmatic and trade off their usage in production is essential. - Ability to take on intense customer productions issues on-call; debugging and mitigating them will be needed. This requires patient log and metrics analysis with solid reasoning to nail the issue. What Gives You an Edge: - Experience in Open-source technologies - Experience in K8S, Ansible - Hands on experience in Hybrid Cloud environment - Hands on experience in Kafka Ready to build what's next? Let’s get in motion. Come As You Are Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible. We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law. Privacy Statement Confluent is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. By proceeding with this application, you understand that Confluent will share your personal information with other IBM affiliates involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here.