Role Description You will act as a primary technical partner supporting organizations across North America, solving complex data and workflow challenges while helping scale OPAS during a critical growth phase. This role blends client problem-solving, data work, and technical implementation, using modern tools, including AI-assisted workflows, to move faster and solve problems more effectively. What You Will Do - Client-Facing Problem Solving - Partner on client interactions to understand technical needs and troubleshoot issues - Translate client conversations into actionable technical solutions - Support client calls and follow-up work with clear communication - Data, Reporting & Technical Work - Build and customize reports using PHPSpreadsheet and PHPWord - Write and modify SQL/MySQL queries - Assist clients with Excel reporting, pivot tables, and database connections - Configure OPAS workflows, forms, and system behavior - Build small scripts or integrations to streamline client workflows - Use AI-assisted tools to explore solutions, debug issues, and accelerate development - Migration & System Transition - Support orchestras transitioning from OPAS Classic to OPAS Next - Validate, transform, and troubleshoot data during migration and onboarding - Identify and resolve workflow differences between systems Qualifications - Strong empathy for the client experience - Ability to take ownership of problems and follow them through to resolution without step-by-step instruction - Interest in becoming a deep expert in the OPAS application and how orchestras use it day-to-day - Advanced Excel skills including pivot tables - Working knowledge of SQL and relational databases (MySQL experience helpful; familiarity with legacy systems such as Visual FoxPro a bonus) - Comfortable reading existing code and making small adjustments, using documentation and AI-assisted tools where helpful - Curiosity about how systems work and willingness to dig into messy problems - Comfort working across time zones with a diverse team - Strong written and verbal communication skills in English, with the ability to explain technical concepts to non-technical users Nice to Haves - Comfort using AI tools to accelerate debugging, scripting, and problem solving - Experience with PHP or similar scripting languages - Experience with data migration or bulk imports - Experience building API integrations between systems - Familiarity with Git or other version control systems - Familiarity with legacy or on-premises software environments - Background working in orchestras, performing arts organizations, or nonprofits - Prior OPAS user (also known as membership in the Tom Gaitens fan club) Why This Role Is Unique - A chance to support the organizations behind thousands of live performances each year - Real ownership of the technical backbone of OPAS US - A small team where you will quickly become the go-to technical expert for a large and growing client base - Direct exposure to real client problems, with the ability to influence product direction, integrations, and technical solutions - High autonomy and ownership from day one, with meaningful impact on both client success and company growth - A front-row seat to a major platform transformation, as OPAS transitions from a 36-year-old on-premise system to a modern cloud-based product, with visibility into roadmap, integrations, and future direction - This role is best suited for someone who enjoys figuring things out, working across imperfect systems, and building practical solutions in real-world environments. - Flexible hours, with most client interactions and meetings occurring during standard business hours (9am-5pm Eastern Time) - As OPAS continues to grow in North America, this role has the opportunity to grow with it. Benefits - Salary: $80,000 to $90,000 depending on experience - Fully remote work environment - Flexible schedule - Health benefits via HRA - 10% retirement contributions via SEP-IRA Work Environment & Physical Requirements - Fully remote role requiring a reliable high-speed internet connection - OPAS US provides a company-issued computer and necessary hardware - Professional home office setup suitable for client-facing work (video calls, screen sharing) Schedule - Flexible schedule (generally Monday to Friday, 9am-5pm Eastern) - Occasional after-hours work for client emergencies (approximately quarterly) - Occasional travel for conferences or client visits (approximately 2-3x/year) Work Authorization - Candidates must be authorized to work in the United States without current or future visa sponsorship.

Role Description We’re looking for a SOLUTION ARCHITECT who delights in the most meticulous and exciting puzzles. Do you enjoy diving into issues and crafting complex solutions? If you have a passion for data, multi-dimensional modeling, and data integration then this is a fantastic opportunity for a high-achiever able to interpret complex business challenges and design solutions for Anaplan customers. Your Impact: - Translate existing solutions, spreadsheets, and business problems into sophisticated Anaplan multi-dimensional models - Modify existing models as part of a connected solution, optimization, or to incorporate new functionality - Serve as the architectural SME for large-scale connected planning solutions - Exemplify The Anaplan Way - Provide important feedback and progress updates in a timely manner to the Business Partner and team - Develop model documentation - Participate in data integration and migration solutions - Participate and/or lead UAT testing and deployment Qualifications - A 4-year degree in Finance, Accounting, or MIS - 4+ years’ experience implementing Enterprise Performance Management solutions for use cases: FP&A, WFP, or Sales Performance solutions. - Advanced Microsoft Excel / financial modeling skills - Demonstrated knowledge of a formal system implementation methodology – requirements gathering, design, build/test, and deploy (Agile methodology preferable) - Superb written and oral communication skills - Consistent track record to lead and implement responsibilities simultaneously - Penchant for service excellence and a collaborative style - Subject matter expertise in planning and modeling in Finance, Work Force Planning or Sales is strongly preferred - Strong understanding of data integration (inbound and outbound) - Passion for business analytics, modeling, and planning - Excellent problem-solving and analytical skills - Results-oriented, motivated, self-starter - Coaching mentality - Collegial, open, and grounded in integrity - Desire to work with a truly dynamic and exciting team, with a “roll-up your sleeves” approach - Strong desire to excel and be committed to gaining exposure to multiple industries while further developing your career Benefits - Opportunity for rapid career growth - Inclusive culture that fosters diversity, equity, inclusion, and belonging - Support for individuals with disabilities to ensure equitable benefits and privileges of employment

Role Description We’re looking for a SOLUTION ARCHITECT who delights in the most meticulous and exciting puzzles. Do you enjoy diving into issues and crafting complex solutions? If you have a passion for data, multi-dimensional modeling, and data integration then this is a fantastic opportunity for a high-achiever able to interpret complex business challenges and design solutions for Anaplan customers. Your Impact: - Translate existing solutions, spreadsheets, and business problems into sophisticated Anaplan multi-dimensional models - Modify existing models as part of a connected solution, optimization, or to incorporate new functionality - Serve as the architectural SME for large-scale connected planning solutions - Exemplify The Anaplan Way - Provide important feedback and progress updates in a timely manner to the Business Partner and team - Develop model documentation - Participate in data integration and migration solutions - Participate and/or lead UAT testing and deployment Qualifications - A 4-year degree in Finance, Accounting, or MIS - 4+ years’ experience implementing Enterprise Performance Management solutions for use cases: FP&A, WFP, or Sales Performance solutions. - Advanced Microsoft Excel / financial modeling skills - Demonstrated knowledge of a formal system implementation methodology – requirements gathering, design, build/test, and deploy (Agile methodology preferable) - Superb written and oral communication skills - Consistent track record to lead and implement responsibilities simultaneously - Penchant for service excellence and a collaborative style - Subject matter expertise in planning and modeling in Finance, Work Force Planning or Sales is strongly preferred - Strong understanding of data integration (inbound and outbound) - Passion for business analytics, modeling, and planning - Excellent problem-solving and analytical skills - Results-oriented, motivated, self-starter - Coaching mentality - Collegial, open, and grounded in integrity - Desire to work with a truly dynamic and exciting team, with a “roll-up your sleeves” approach - Strong desire to excel and be committed to gaining exposure to multiple industries while further developing your career Requirements - #LI-REMOTE - Base Salary Range: $147,000 — $198,000 USD Benefits - Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) - We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. - DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. - Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper. - We believe in a hiring and working environment where all people are respected and valued.

Role Description As a Solutions Engineer at Claroty, you will serve as a strategic technical advisor and trusted partner throughout the sales lifecycle. You will bridge business needs with deep technical expertise, supporting enterprise customers across industrial, healthcare, energy, and critical infrastructure sectors. In this high-impact, customer-facing role, you will collaborate closely with Sales, Product, Engineering, and Customer Success to design and deliver tailored cybersecurity solutions that protect complex CPS environments. This role is ideal for a technically strong, business-savvy professional who thrives in dynamic environments and enjoys translating complex challenges into practical solutions. Responsibilities - Technical Sales Expertise: Serve as the primary technical resource for the sales team and prospective customers, providing subject matter expertise on OT/ICS cybersecurity and Claroty’s platform. - Customer Engagement: Lead detailed technical discovery sessions to understand customer environments, operational challenges, and cybersecurity maturity. Translate customer pain points into solution strategies aligned with both technical requirements and business objectives. - Product Demonstrations: Deliver compelling, customized product demonstrations and technical presentations to diverse audiences, including security engineers, architects, plant managers, CISOs, and executive stakeholders. - Proof of Concepts (PoCs): Plan, manage, and execute successful Proof of Concepts (PoCs) and technical evaluations. Document findings and present results that clearly demonstrate technical value, risk reduction, and ROI. - Solution Design: Architect and propose scalable Claroty solutions that integrate seamlessly with existing IT and security infrastructure, including SIEM, firewalls, asset management platforms, virtualization systems, and cloud environments. - RFP/RFI Management: Own and contribute to technical responses for RFPs, RFIs, and security questionnaires, ensuring competitive positioning and technical accuracy. - Market Intelligence: Stay current with trends in industrial control systems (ICS), evolving cyber threats, regulatory frameworks, and competitive technologies. Provide actionable feedback to Product and Engineering teams. - Thought Leadership: Represent Claroty at industry conferences, trade shows, and customer events. Lead webinars and contribute to technical content, strengthening Claroty’s reputation as a leader in OT cybersecurity. Qualifications - 3+ years of experience in Sales Engineering, Solutions Architecture, or a similar customer-facing technical role, preferably within cybersecurity, industrial automation, clinical engineering, networking, or enterprise SaaS. - Experience supporting complex enterprise sales cycles and partnering closely with Account Executives. - Language: Portuguese, English, and Spanish (highly desirable). - Willingness to travel (approximately 70%), including occasional overnight stays, depending on territory and business needs. Requirements - Technical Expertise: - Deep understanding of networking protocols and architectures (TCP/IP, UDP, routing, switching, segmentation). - Strong knowledge of cybersecurity technologies and principles, including firewalls, IDS/IPS, SIEM, vulnerability management, and threat detection. - Experience with virtualization platforms (VMware, Hyper-V). - Familiarity with cloud environments (AWS, Azure) – a plus. - Practical experience in one or more cybersecurity domains: - Security & Risk Management - Asset Security - Security Architecture & Engineering - Communication & Network Security - Security Assessment & Testing - OT / Industrial Knowledge (Nice to Have): - Proficiency with industrial protocols such as Modbus, IEC 61850, DNP3, Ethernet/IP, Profinet. - Familiarity with industrial control systems (DCS, PLC, SCADA). - Experience working with vendors such as Siemens, Rockwell, Schneider Electric, Emerson, Yokogawa. - Understanding of IT/OT convergence and network segmentation strategies. - Clinical Engineering for Healthcare environments Knowledge (Nice to Have): - Familiarity with clinical engineering environments and connected medical devices (Imaging Devices, Laboratorial Equipment, Patient Monitors, etc.). - Proficiency with healthcare specific protocols such as DICOM, HL7, and proprietary protocols. - Understanding of IT/IoT/IoMT convergence and network segmentation strategies in healthcare environments. Education & Certifications - Bachelor’s degree in Computer Science, Engineering, Cybersecurity, or a related technical field (preferred). - Relevant certifications such as CISSP, GICSP, CCNA, or similar – a strong plus. Soft Skills - Exceptional communication and presentation skills, with the ability to explain complex technical concepts to both technical and executive audiences. - Strong analytical and problem-solving capabilities. - Self-motivated, proactive, and comfortable working independently and cross-functionally. - Ability to manage multiple projects and priorities in a fast-paced environment. Company Description Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission-critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built-for-CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Backed by award-winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time-to-value and lower total cost of ownership. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents. A Great Place to Work® certified company, Claroty is headquartered in New York City with employees across the world. The company is widely recognized as the industry leader in CPS protection named a Leader in The Forrester Wave™: IoT Security Solutions, Q3 2025, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 for multiple consecutive years. Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases. Follow us on social media: - LinkedIn - LinkedIn Life Page - Facebook - Instagram #LI-REMOTE