Manulife logo
Manulife

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

Disability Case Analyst, Case Manager

AnalystAnalystFull TimeRemoteSeniorTeam 10,001+Since 1887H1B SponsorCompany SiteLinkedIn

Location

Canada

Posted

62 days ago

Salary

$52.0K - $86.6K / year

Seniority

Senior

Associate DegreeExperience acceptedEnglishFrench

Job Description

Disability Case Analyst, Case Manager

Manulife

• Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times • Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner • Assessing claims based on contractual, medical, and vocational barriers • Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialists and medical consultants) to drive cases to a successful return to work or job resolution ready • Writing letters to communicate pertinent benefit related information based on analytical reasoning • Demonstrating resiliency, emotional intelligence and compassion when listening and communicating with plan members, including delivering difficult claims related decisions

Job Requirements

  • Bilingualism (English and French) is an asset
  • A college or university degree in a healthcare program or equivalent work experience is considered an asset
  • Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines
  • Knowledge of disability management and/or group benefits is an asset
  • A background in a health-related field is advantageous
  • Comfortable and skilled in handling both incoming and outgoing calls
  • Excellent organizational and prioritization skills

Benefits

  • health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
  • adoption/surrogacy and wellness benefits
  • employee/family assistance plans
  • retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
  • financial education and counseling resources
  • generous paid time off program including holidays, vacation, personal, and sick days
  • full range of statutory leaves of absence

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