• Prepare, review, and process contracts, order forms, and renewal agreements for Sales and Customer Success teams • Track contract status through the sales and renewal cycle, coordinating with internal stakeholders as needed • Perform data validation and quality audits within HubSpot across contacts, companies, and deal records • Support internal user training for Sales and Customer Success teams on HubSpot best practices • Build and maintain sales and CS dashboards in HubSpot tracking pipeline health, quota attainment, and renewal rates • Respond to data requests from Sales, CS, and leadership with timely and accurate analysis • Conduct sales cycle analyses, win/loss reviews, and rep productivity assessments • Monitor data quality to ensure dashboard accuracy and reliability • Evaluate current sales and renewal workflows and identify opportunities for automation or standardization • Implement improvements using HubSpot workflows, sequences, and integrations to streamline the sales/renewal cycle • Maintain process documentation, playbooks, and SOPs • Issue and follow up on outstanding invoices via AR management system (Upflow) • Communicate with customers via email on collections and work with Sales/Customer Success to resolve outstanding balances

• Own pipeline hygiene, stage definitions, and deal progression mechanics • Identify bottlenecks and drive process improvements across the funnel • Partner with Sales leadership to ensure consistent pipeline inspection rigor • Own weekly forecast calls and reporting cadence • Build and maintain accurate forecasting models (pipeline, commit, upside) • Analyze forecast variance and continuously improve predictability • Support complex deal structuring, approvals, and pricing strategy • Partner with Sales, Finance, and Legal to streamline deal cycles • Ensure compliance with discounting and approval frameworks • Build dashboards and reporting across pipeline, conversion, and productivity • Deliver actionable insights on rep performance and GTM efficiency • Support board-level and exec reporting • Own sales compensation plan administration and payout accuracy • Partner on comp plan design aligned to company goals • Model incentives and evaluate impact on behavior and performance

Important Information Location: BrazilJob Mode: Full-time Work Mode: Work from home Job Summary The Sales Operations Manager is responsible for increasing the efficiency and effectiveness of the sales organization through process governance, data integrity, and the generation of actionable insights. This role works in close partnership with Sales Leadership, Finance, and cross-functional teams to ensure greater forecast predictability, performance visibility, and continuous improvement across the entire sales cycle. The ideal candidate has strong analytical capabilities, excellent communication skills with both technical and non-technical audiences, and deep expertise in CRM tools, financial analysis, and productivity tools such as Excel and PowerPoint. Responsibilities and Duties - Be responsible for monitoring sales processes to ensure the sales team is entering data correctly and accurately, from lead generation through opportunity closure and revenue recognition; - Prepare weekly reports showing the evolution of bookings and sales pipeline, including the breakdown into different businesses; - Ensure consistent governance, clear documentation, and adoption of sales operating procedures and tools; - Analyze sales performance, pipeline health, conversion metrics, and forecast accuracy; - Translate complex financial and operational data into clear insights and business recommendations; - Prepare high-quality executive reports and presentations using Excel and PowerPoint; - Act as the central point of communication between Sales and related areas (Finance, Legal, Delivery, Marketing); - Coach and develop Sales Operations Analysts; - Promote best practices, operational discipline, and a culture of continuous improvement. Essential Skills - Bachelor’s degree in Business Administration, Finance, Economics, Engineering, or related fields; - Solid experience in Sales Operations, Revenue Operations, or similar analytical roles; - Strong command of CRM tools (Salesforce or equivalent); - Strong analytical and financial skills, with proven ability to interpret sales and revenue data; - Advanced knowledge of Microsoft Excel (pivot tables, formulas, data modeling); - Experience creating executive-level presentations in PowerPoint; - Excellent verbal and written communication skills in English; - High level of attention to detail and strong problem-solving skills. Desirable Skills - Experience working in partnership with Finance, Forecasting, or FP&A teams; - Knowledge of sales commission and variable compensation models; - Experience working with global or multi-region sales teams; - Previous experience in technology or B2B services environments. About EncoraEncora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

About CareScout Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life. We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us! CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging. POSITION TITLE Senior Living Sales Operations Manager POSITION LOCATION Remote US YOUR ROLE As an Operations team member, you’ll play a crucial role in delivering world class service and capabilities to our sales team and our Providers—now and in the future. This senior level role will drive operational excellence and optimize sales strategies, independently solving complex challenges and influencing key initiatives. You will also be a critical team member in helping onboard new partners, driving operational efficiency, optimizing sales processes, and enabling the sales team. This role is responsible for helping to enable and drive the success of CQN. This is an exciting opportunity to contribute to our ongoing success and help shape and refine our sales strategy and processes, particularly in the senior living space. What you will be doing - Collaborate with senior leadership on strategic initiatives, including Assisted Living and employer/worksite sales rollouts. - Lead and develop sales operations strategies that align with long-term growth goals and optimize processes for efficiency and scalability. - Partner across the organization and externally to lead implementations – new accounts, new programs (referral program), new products (Premier Advisors, Assisted Living Communities, etc). - Strategize and support National Accounts with bulk implementation needs (data collection and management, ease of partnering), particularly new Senior Living Communities - Develop content & tools and deliver training and coaching to the sales team, ensuring they have the resources and knowledge for success with this unqiue population - Spot trends, trouble shoot, develop solutions and deliver now while building for the future. - Liase with other parts of the organization to problem solve and drive results. Key internal partners include Credentialing, Provider Support, Marketing, Network Management, Legal and Tech. - Define/Refine and implement sales processes to streamline operations and ensure best practices are adopted. - Partner with sales analytics & reporting team to identify trends and provide actionable insights. - Develop strong relationships with the sales team to deliver results - Partner with full Sales Ops team to ensure seamless execution of initiatives as well as back up for team members when not available. - Create and maintain documentation for sales processes, policies, and best practices. - Create & deliver presentations and updates to leadership and across the organization. What you bring - Significant senior living experience (10 years+) and customer/Provider centric mindset required. - Bachelor’s degree in Business, Marketing, or a related field. Minimum of 7 years experience in sales or business operations - Strategic thinking with strong analytical skills, attention to detail and a passion for improving processes & efficiency - High level of professionalism and able to present to C-suite (both internal and with external partners) as well as across the organization/other teams. - Expert problem-solving and critical thinking skills to independently manage complex projects & priorities in a fast paced environment - Strong project management skills with a focus on efficiency and attention to detail. - Must demonstrate self-motivation, enthusiasm, and organizational skills. - A willingness to jump in and dig deep to problem solve and drive results - Excellent communication (written and verbal) and interpersonal skills. - Proficiency in CRM platforms (e.g., Dynamics preferred), Excel and PowerPoint - Experience working in a remote or hybrid team environment Employee Benefits & Well-Being Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives. - Competitive Compensation & Total Rewards Incentives - Comprehensive Healthcare Coverage - Multiple 401(k) Savings Plan Options - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave - Disability, Life, and Long Term Care Insurance - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) - Caregiver and Mental Health Support Services