Role Description Research, design, and develop computer and network software or specialized utility programs. Analyze user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis. - Lead the implementation strategy and coordinate internal and external prioritization to ensure on-time delivery of full stack integrations that provision sensitive financial information. - Contribute to system architecture and design discussions, balancing scalability, performance, and maintainability of Skipify’s Commerce Identity Cloud. - Design, develop, and maintain scalable frontend and backend applications using modern frameworks (e.g., React, Node.js, Go, Python) for a highly secure platform that handles encryption/decryption of payment card and personal information for millions of consumers using cloud native capabilities. - Lead implementation of RESTful and GraphQL APIs in a microservices environment for Skipify’s public and private endpoints. - Implement RESTful integrations across payment service providers, payment gateways, payment card issuers, and other non-traditional payment instruments with an emphasis on security, performance, and reliability as core functional pillars. - Build and optimize CI/CD pipelines to improve build, test, and deployment workflows. - Implement and maintain comprehensive testing strategies, including unit, integration, and end-to-end (user) testing. - Collaborate cross-functionally with Product, Design, and QA teams in an Agile environment. - Leverage cloud services to deploy and monitor applications at scale. - Comfortable in Agile environments with regular delivery cycles and iterative development. - Mentor junior engineers and contribute to team knowledge-sharing efforts. Must be available to work on projects at various, unanticipated sites throughout the United States. Telecommuting is permitted. Qualifications - Master’s degree in Computer Science, Electronics and Communication Engineering, or related field. - 5 years of experience in the job offered or in a software development-related occupation. Requirements - At least 4 years of experience in each of the following skills: - Experience in application programming interfaces (API) design and/or involvement in the development of web applications. - Experience in handling architecture and design of software solutions, evaluating various technologies for application development, exploring proof of concepts, and/or in software algorithm development, software design, implementation, unit testing, vehicle testing, and deployed software maintenance. - Experience using Golang and/or NodeJS (in backend). - Experience working with major cloud provider AWS and/or GCP. - At least 3 years of experience in each of the following skills: - Frontend experience using ReactJS with state management, in CI/CD build pipelines and deployment, and in microservice based distributed architecture. - Experience executing full software development lifecycle activities using primarily Python and GoLang skills in Linux development environment using Lean-Agile methodologies and/or developing Full Stack applications based on requirements for clients. - Experience building automation pipelines for deployment and reducing defects by using best practices of development and/or assisting in root cause analysis of issues found in testing and process automation steps. - Experience supporting software and system level test plans and verification strategies to support ongoing feature development and bug fixes and/or reporting the bugs in the application and running of test cases to identify bugs in the system. Benefits - Wage: $215,000.00 - $236,500.00 / per year* - Full-time employees are also eligible for a bonus, competitive equity package, and benefits. - The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

• Lead and manage a team of ~6 data engineers, driving execution, performance, and career development • Own Kin’s data platform, including ingestion, storage, transformation, pipeline orchestration, and governance • Define and execute on a Data Engineering strategy that supports analytics, data science, and product use cases • Build and optimize scalable data pipelines and architectures using tools like Snowflake, Databricks, DBT, and Airflow • Partner closely with Engineering, Product, BI, and Data Science to deliver high-impact data solutions • Establish best practices for data reliability, testing, CI/CD, and observability across pipelines • Guide the team through large, complex initiatives with iterative delivery and clear prioritization • Drive improvements in data quality, accessibility, and documentation across the organization • Foster a culture of ownership, accountability, and continuous improvement within the team

• Lead, mentor, and grow a team of full-stack engineers • Champion an AI-first culture on the team • Own the technical strategy for content delivery and web platform engineering • Partner with SEO strategists and content teams • Drive innovation and experimentation within the team • Drive architectural decisions for AEM and WordPress environments • Own the team's roadmap in partnership with product and marketing stakeholders • Set and uphold engineering standards for code quality • Remove blockers for engineers to do their best work • Represent the team in cross-functional planning and discussions • Identify and address technical debt and inefficiencies

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. The Grid Service and Platform Engineering team is looking for a highly motivated and collaborative Software Engineering Manager. This role involves leading the engineering of mission-critical, tier 0 service infrastructure, the foundational data platform that powers Smartsheet at scale. You will oversee services that handle millions requests per day, operate at 99.999% availability, and deliver low-latency, high-throughput performance for millions of customers worldwide. We are an agile team that operates iteratively, focused on building high-quality software and adhering to rigorous operational best practices across complex, cross-functional distributed systems. This full-time position reports to the Director, Engineering and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: - Manage one or more related teams of 6–10+ software engineers, driving development of tier 0 grid services and platform infrastructure that millions of customers depend on daily. - Own and uphold 99.999% service availability targets across critical platform services, embedding reliability engineering, incident management, and on-call rigor into team culture. - Help architect and guide technical vision to evolve low-latency, high-throughput service platforms capable of sustaining millions requests per day with predictable, consistent performance under load. - Guide and mentor engineers on distributed systems architecture, scalability patterns, and platform best practices while leading design reviews for high-stakes system components. - Lead cross-functional technical efforts spanning multiple upstream dependents, partner teams, and internal consumers, building alignment and resolving systemic dependencies across the organization. - Plan and deliver complex, end-to-end infrastructure projects with high technical ambiguity, managing risks, communicating clearly to stakeholders, and building cross-team consensus. - Drive SLO/SLA definition, capacity planning, performance benchmarking, and observability strategy across your platform services. - Partner closely with product management, infrastructure, security, and other engineering pillars to shape technical roadmaps and contribute to long-range platform strategy. - Hire exceptional engineering talent and grow your teams by attracting, developing, and advancing great engineers strategically across multiple teams. - Mentor and coach both individual contributors and managers within and beyond your teams, identifying and developing potential successors. - Own quarterly and annual technical and operational goals for your platform area, managing metrics, reporting, and continuous improvement initiatives. - Communicate effectively with executives and non-technical stakeholders, anticipating cross-team conflicts and proactively driving resolution. - Champion AI adoption in both software and platform engineering lifecycles, leveraging shared learnings to improve operational efficiency and customer experiences. You Have: - 8+ years of software development, strong CS fundamentals (algorithms, data structures, distributed systems, systems design). - 3+ years of engineering management, leading high-availability infrastructure/platform services. - Proven track record owning and operating tier 0/mission-critical systems with five-nines (99.999%) availability. - Hands-on experience building/operating low-latency, high-throughput service platforms (millions requests/day). - Deep understanding of scalability, fault tolerance, and operational patterns for five-nines availability. - Experience managing complex dependencies across distributed architectures. - Strong CS fundamentals: distributed systems, concurrency, caching, data consistency, performance optimization. - Experience building and scaling large-scale, cloud-native backend services (AWS or equivalent). - Proficiency with observability: metrics, distributed tracing, alerting, and SLO/SLA management at scale. - Experience productionizing services for multiple internal/external platform consumers. - Demonstrated success building and scaling engineering teams (recruiting, onboarding, retaining senior/staff engineers). - Experience with Agile/Scrum and iterative delivery on long-horizon infrastructure projects. - Ability to balance engineering excellence with operational pragmatism. - Communicates clearly and consistently with technical and non-technical audiences, including executive leadership - Proactively surfaces risks, blockers, and status updates without prompting - Provides direct, constructive feedback and supports engineer growth at all levels - Plus: Experience building/managing full-stack teams. - Plus: Exposure to AI/ML platform integration or AI-powered backend features. - CS/Engineering degree or equivalent practical experience. - Must be legally eligible to work in the US on an ongoing basis. Current US Perks & Benefits: - Medical/vision and dental coverage options for full-time employees - 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) - Monthly stipend to support your work and productivity - Flexible Time Away Program, plus Sick Time Off - US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans - US employees receive 12 paid holidays per year - Up to 24 weeks of Parental Leave - Personal paid Volunteer Day to support our community - Opportunities for professional growth and development including access to Udemy online courses - Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account - Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $205,000—$257,500 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote