• Work directly on creating and maintaining conversational flows on the Blip platform, helping to build intelligent customer service experiences for our clients. • Support tracking and analysis of conversations to generate insights. • Integrate third-party APIs into automated support solutions. • Collaborate with the team in planning and delivering projects using agile methodologies. • Maintain technical documentation for developed flows and integrations.

• Work on architecture, design, and solution definition within the ServiceNow platform. • Provide technical guidance and support to development teams. • Support the structuring of operations and the platform support function. • Configure and customize ServiceNow applications, including: Service Catalog, Incidents, Installations, Security, CMDB, and Changes.

Overview Independently uses artificial intelligence tools and practices across the software development lifecycle. Understands customer/user requirements for a project/sub-section of a product. Leads discussions for the architecture of a solution by testing design hypotheses and developing complex specifications. Independently creates a test strategy that ensures solution quality. Collaborates with internal and external teams to identify dependencies and reach common goals. Writes code that is extensible, maintainable, well-tested, secure, and performant. Uses debugging tools to verify assumptions and improve code quality. Reviews product code to ensure appropriate test coverage and adherence to standards. Proactively drives automation within production deployment across projects. Implements security standards to raise security hardening across solutions, ensuring each layer is independently secure. Responsibilities AI-Native Development Independently uses appropriate artificial intelligence (AI) tools and practices across the software development lifecycle (SDLC) in a disciplined manner. Takes responsibility for the content of their AI-generated requirements, design documents, code, and other assets, assisting other members of the team to do the same. Uses SDLC and engineering health measures (e.g., Accelerate, SPACE framework, Engineering System Success Playbook [ESSP]) to improve processes and practices, especially those involving AI. Experiments with AI tools and practices to improve their own capabilities. Coding Reviews product code and test code to ensure it meets team standards, contains the correct test coverage, and is appropriate for the product or solution area. Brings insight to code reviews to help improve code quality, coaching and providing feedback to develop other engineers' skills. Conducts code reviews in a timely fashion that helps accelerate the pace of development on the team. Considers diagnosability, reliability, testability, and maintainability when reviewing code, and understands when code is ready to be shared or delivered. Applies and reviews for coding patterns, security risks, compliance issues, and best practices in code reviews, providing feedback on code to drive adherence to best practices. Uses automated source code analysis tools that are incorporated into the build/development process. Uses debugging tools, tests, logs, telemetry, and other methods to proactively verify assumptions while developing code before issues occur for products in production. Conducts incident retrospectives to identify root causes of problems, implements repair actions, and identifies mechanisms to prevent incident recurrence. Independently applies least-access principles, uses logging, telemetry, and other appropriate mechanisms to investigate issues while retaining privacy and security, and drives those practices across the team. Leads by example within the team to produce extensible, maintainable, well-tested, secure, and performant code that adheres to design specifications. Continuously improves code performance, testability, maintainability, effectiveness, and cost, while learning about and accounting for relevant trade-offs. Applies metrics to drive code quality and stability. Applies appropriate coding patterns and best practices (e.g., leveraging state-of-the-art generative artificial intelligence [GenAI], approaches to source code organization, naming conventions). Identifies and escalates blockers or unknowns during the development process, communicates how they will impact timelines, and identifies strategies and/or opportunities to address them. Design Independently creates a clear test strategy that ensures solution quality, prevents regression from being introduced into existing code. Ensures test plans incorporate security testing to validate security invariants (including negative cases). Drives adding new tests to cover gaps, deleting or fixing broken tests, and improving the speed, reliability, and defect localization of the test suite. Independently builds testable code and considers testability during design for a project/sub-section of a product/solution. Understands the different types of tests that can be done on a particular system (e.g., unit tests), maintains up-to-date understanding of testing architectures used both across Microsoft and across the industry, and applies them across the architecture as appropriate. Identifies difficult or untestable sections of codes for a project/sub-section of a product/solution for future design or rearchitecture discussions. Leverages artificial intelligence (AI) tools for test automation. Identifies dependencies and incorporates them into the development of design documents for a product, application, service or platform. Actively identifies other teams and technologies to leverage, how they interact, and where their own system or team can support others. Understands upstream and downstream interactions between systems and ensures security, compliance, performance, and reliability can be achieved across the entire stack. Collaborates with other teams to reach common goals where dependencies and validation concerns overlap. Works across teams to resolve conflicts around dependency ownership and required work. Leads discussions for and owns the architecture of a products/solutions and creates proposals for architecture by testing design hypotheses and develop complex design specifications. Tests and explores various design options for a complex product/solution scenario, outlining strengths and weaknesses of each option. Independently collaborates with architects to build and modify complex products/solutions, providing feedback as needed. Owns or collaborates with other engineers on the architecture of solutions, with minimal technical oversight. Develops design documents that support user stories and other product requirements. Maintains awareness of the current technology landscape, and determines how to integrate these technologies within existing systems. Shares learnings and identified solutions from investigations with the team and owns for some design decisions. Ensures system architecture and individual designs meet performance, scalability, resiliency, cost of goods sold (COGS), disaster recovery, and other requirements and expectations. Upholds Microsoft standards of security, privacy, and other compliance requirements and expectations. Understands and coaches less experienced engineers on the importance of building solutions that expand upon the work of others. Drives the refinement of products through data analytics, and makes informed decisions in engineering products through data integration. Reviews designs/architectures within and across teams to provide recommendations for improvements. Engineering Excellence Applies best practices to build code based on well-established methods and secure design principles while also applying best practices for new code development and formal validation of security invariants. Drives product development and scaling to customer requirements and applies best practices for meeting scaling needs and performance expectations and security promises. Considers, identifies requirements for, and drives comprehensive application of automation within production and deployment of a product, targeting zero-touch deployment when possible. Runs code in simulated or other non-production environments to confirm functionality and error-free runtime for products. Drives efforts to ensure the correct processes are followed to achieve a high degree of security, privacy, safety, and accessibility. Creates and assures the presence of visible evidence (e.g., audit trail) to demonstrate compliance for products. Develops and maintains a deep understanding of the implications of onboarding new technologies following expectations of compliance at Microsoft. Demonstrates and maintains an up-to-date understanding of both global and local regulations for technologies and system applications to ensure regulations are followed and met. Works with partner teams to ensure a project/sub-system of a product works well with the components of the partner team, ensuring proper end-to-end testing, live-site coverage, scalability, performance, and DRI escalation pathways are established before going live. Remains current in skills by investing time and effort into being informed of current developments. Proactively seeks new knowledge, evaluating new trends, technical solutions, and patterns, assessing how to adapt them to current problems. Conducts learning and literary sessions to raise awareness on relevant engineering design principles (e.g., security, testability, performance, scalability, accessibility, product knowledge). Uses and enhances, or builds, new software developer tools to support easier, faster, and more effective software engineering for products. Identifies whether open source or internal code is available to address coding needs for a project/sub-system of a product, and reuses it in a responsible manner where applicable. Develops skills in tools outside current areas of expertise. Identifies and/or creates tools that are useful for building the product. Shares best practices and teaches others about new tools and strategies. Understands and applies security best practices and establishes code invariants to model "security as code," ensuring each layer is independently secure, and minimizing risk. Supports and/or adopts security standards for clear security code review practices for a project/sub-system of a product that align with design and engineering principles to raise the security hardening for both protections and detections. Incorporates deployment gates on security controls, and scanners for a project/sub-system of a product to prevent regressions and/or vulnerabilities that would have customer impact. Includes required security monitoring to ensure detection of violations. Independently works with relevant security partners to define security promises and security invariants for the design of a product/solution while factoring in attacker/investigator personas for security monitoring and telemetry needs, ensure threat models and premortems validate upstream and downstream assumptions and security invariants, establish security breach drills and security incident response processes (e.g., impact analysis, containment), and ensure that artificial intelligence (AI) safety features are implemented for the AI production systems tied to a project/sub-system of a product. Implement Leverages their subject-matter expertise to partner with appropriate stakeholders (e.g., technical program managers) to drive a workgroup's project plans, release plans, and work items. Organizes work into smaller sets of tasks as part of an overall roadmap. Guides other members for project estimation and escalates issues that might cause a delay. Ensures required security protections and detection processes are accounted for in planning. Ensures project plans adhere to security, privacy, and compliance requirements. Ensures all code for a product/solution is properly flighted for quicker mitigation of production incidents. Calculates capacity for planning, accounting for appropriate failover and backup/restore mechanisms for disaster recovery for a project/sub-system of a product. Makes considerations for efficient operation of a project/sub-system of a product after it is live. Establishes a rollback plan for a project/sub-system of a product. Leveraging internal experimentation infrastructures, drives experiments that determine the impact of changes, using feature flags/flighting in their code. Collaborates with internal partners (e.g., Data Science, product managers) to incorporate success and guard rail metrics for experimentation. Leverages existing deployment frameworks in the implementation of solutions, automating deployment tasks when possible to ensure efficiency. Follows safe change deployment best practices (e.g., ensuring that flights are set correctly) for their team to minimize adverse impact to users and other services. Ensures that solutions are deployed safely, rolling out security-sensitive features only to applicable, relevant customers and scenarios to reduce the attack surface. Monitors dependency status and ensures that only the latest, secure versions are deployed. Identifies when rollback plans should be enacted for a project/sub-sub-system of a product. Builds deployment infrastructure to allow developers' private builds for a project/sub-sub-system of a product to be tested in a production-like environment. Reliability and Supportability Drives efforts to integrate logging and instrumentation for gathering telemetry data on system behavior such as performance, reliability, availability, usage, and safety mechanisms, and for allowing monitoring and investigating security-related concerns and scenarios for both live and A/B experiments for products, services, and offerings. Leverages telemetry feedback and effectiveness to independently improve subsequent monitoring designs. Classifies and analyzes data on a range of metrics (e.g., health of the system, where bugs may be occurring), and creates outputs (e.g., notifications, dashboards) that improve monitoring and investigating security-related concerns and scenarios, system monitoring and/or issue identification and mitigation. Considers the privacy implications of telemetry code changes, and adding new data points. Acts as a designated responsible individual (DRI) and guides other engineers by developing and following the playbook, working on-call to monitor a system/product/service for degradation, downtime, or interruptions. Alerts stakeholders as to status and initiates actions to restore system/product/service for simple problems and complex problems when appropriate. Responds within service level agreement (SLA) timeframe. Drives efforts to reduce incident volume, looking globally at incidences and providing broad resolutions. Escalates issues to appropriate owners. Maintains operations of live site service, following security best practices when responding quickly to mitigate issues while using the minimum required permissions to do so that arise on a rotational, on-call basis. Implements solutions and mitigations to more complex issues impacting performance or functionality of live site service and escalates appropriately. Reviews and writes incident postmortem and presents insights that drive changes to reduce or eliminate incidents. Independently improves troubleshooting guides (TSGs), wikis, tests, and telemetry to make on-call better, and recommends user-facing support documentation and additional test coverage to reduce likelihood of future user-initiated incidents. Enables secure operations, security monitoring, and integration with live site investigation activities. Identifies and proposes opportunities (e.g., lunch talks, automation, practices, tools) that can be leveraged to improve the live site experience. Adds comprehensive observability and monitoring to services. Understand User Requirements Collaborates with and guides appropriate internal (e.g., product manager, privacy/security subject matter expert, technical lead) and external (e.g. customer escalation team, public forums) stakeholders to determine and confirm customer/user requirements for a project/sub-section of a product/solution. Incorporates customer insights into future designs or solution fixes. Ensures unwritten requirements, such as appropriate continuous feedback loops that measure actionable, quantitative (e.g., customer value, usage patterns, solution performance) and qualitative (e.g., accessibility, globalization) indicators of value are incorporated. Understands, provides feedback on, and advocates for security and privacy needs of the customer who will be using the project/sub-section of a product/solution. Qualifications Required/minimum qualifications Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Additional or preferred qualificationsMaster's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Software Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview Are you looking for an opportunity to build software and systems for some of the biggest data centers that humanity has ever created? The Azure Networking team is responsible for designing and building the software defined network infrastructure that powers millions of servers around the globe for Azure, Bing and other Microsoft cloud services. Azure Networking is at the forefront of Hyperscale Cloud Computing and runs one of the largest datacenter network infrastructures in the world. The Azure Networking team works on the breadth of networking offerings. The physical network team manages all physical switches and routers inside Azure datacenters. We are looking for a Senior Software Engineer - Azure Networking to join our Software for Open Networking in the Cloud (SONiC) team. SONiC team owns all the software that is running on the switches and routers. We have lots of interesting problems to solve, such as supporting new generation switches ranging from 10G/40G to 100G/400G/800G/1.6T, adding feature packet forwarding features, providing extensive telemetry data for the switches, building artificial intelligence (AI) backend network, and designing features for smartswitch. The team is also building vibrant open-source community for the switch software, which is adopted by various other cloud providers. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities - Collaborates with appropriate stakeholders to determine user requirements for a scenario. - Drives identification of dependencies and the development of design documents for a product, application, service, or platform. - Creates, implements, optimizes, debugs, refactors, and reuses code to establish and improve performance and maintainability, effectiveness, and return on investment (ROI). - Leverages subject-matter expertise of product features and partners with appropriate stakeholders (e.g., project managers) to drive a workgroup's project plans, release plans, and work items. - Acts as a Designated Responsible Individual (DRI) and guides other engineers by developing and following the playbook, working on call to monitor system/product/service for degradation, downtime, or interruptions, alerting stakeholders about status and initiates actions to restore system/product/service for simple and complex problems when appropriate. - Proactively seeks new knowledge and adapts to new trends, technical solutions, and patterns that will improve the availability, reliability, efficiency, observability, and performance of products while also driving consistency in monitoring and operations at scale Qualifications Required Qualifications: - Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, OR Python - OR equivalent experience. Other Requirements: - Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: - Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Preferred Qualifications: - Bachelor's Degree in Computer Science - OR related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, OR Python - OR Master's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, or Python - OR equivalent experience - 4+ years experience in networking software development TCP/IP, layer 2/ layer 3 forwarding, VXLAN, QoS technoligies Software Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.