Computercraft is seeking a temporary Technical Information Specialist to support the National Center for Biotechnology Information (NCBI) at the National Institutes of Health (NIH). We anticipate a 2-month engagement with full-time or part-time work, depending on the candidate. There is potential for an extension or longer-term consideration based on performance and project needs. NCBI is part of the National Library of Medicine (NLM) at NIH. NCBI uses the web to advance science and health by providing free access to biomedical and genomic information. As a result, it has one of the top 400 most visited sites in the world. This role will provide short-term assistance to respond to increased user support volume related to evolving NIH requirements. The Technical Information Specialist will provide support and user education for NCBI’s customer engagement systems, including SciENcv. Clearance Requirement: Candidates must be eligible to obtain a Public Trust clearance.Job Responsibilities - Provide email support to researchers, principal investigators, administrators, and other stakeholders using SciENcv and related NCBI systems. - Triage and resolve a high volume of user inquiries, ensuring timely and accurate responses. - Troubleshoot user account, profile, and submission-related issues and collaborate with internal and external teams to resolve technical problems efficiently. - Identify, document, and communicate recurring user issues to design and development teams, working collaboratively to implement effective solutions. - Assist with writing test scripts and conducting functional testing of new features. - Support reporting efforts to track customer service trends and identify areas for process improvement. - Contribute to the development or refinement of user-facing guidance or educational materials (e.g., template, FAQs, tutorials). - Handle other duties as assigned. Required Skills/Qualifications - Bachelor’s degree - Two years’ experience in a customer service environment - Experience searching in technical or scientific databases - Proven ability to work effectively in team environments - Excellent written and verbal communication skills with ability to convey technical and non-technical information clearly to diverse stakeholders - Strong analytical and problem-solving skills - Proficiency with basic computer applications - Adaptability and flexibility in a high-volume, dynamic work environment - Initiative and attention to detail Desired Skills/Experience - Working knowledge of a customer relationship management (CRM) platform such as Microsoft Dynamics - Exposure to research funding workflows, grant applications, or academic/research administration environments Computercraft offers an excellent benefits package that includes health, dental, vision, and disability and life insurance; a 401(k) plan with matching; paid leave starting at 128 hours/year for the first 3 years of employment; and 11 paid holidays. We also offer the opportunity for a positive work–life balance with a standard 40-hour work week and the chance to work alongside a team of highly accomplished professionals. To learn about other Computercraft job opportunities, please visit the Careers section of our website: https://www.computercraft-usa.com/. EEO Employer – Disability/Veteran/Race/Color/Religion/Sex/National Origin/Genetic Information

• Write, edit, and maintain technical documentation in English, including manuals, user guides, procedures, and reference materials • Collect and interpret engineering documents, product specifications, and marketing analyses and work with development teams. • Write original copy in a clear, coherent, well-organized manner, using graphics, technical vocabulary and concepts that are appropriate to the product and familiar to the customer. • Adhere to department standards and writing guidelines, including Simplified Technical English. • Work with translation vendors to localize and translate manuals, reference guides, on-line help, and display screens for international markets. • Coordinate with editor and illustrators to resolve problems with technical content, organization, writing, and publication. • Coordinate day-to-day activities to develop assigned user documentation. • Establish schedules to meet required deadlines.

SUMMARY We are seeking a detail‑oriented Senior Technical Writer who can produce clear, accurate, and well‑structured documentation in English for technical audiences. KEY RESPONSIBLITIES - Write, edit, and maintain technical documentation in English, including manuals, user guides, procedures, and reference materials - Collect and interpret engineering documents, product specifications, and marketing analyses and work with development teams. - Write original copy in a clear, coherent, well-organized manner, using graphics, technical vocabulary and concepts that are appropriate to the product and familiar to the customer. - Adhere to department standards and writing guidelines, including Simplified Technical English. - Work with translation vendors to localize and translate manuals, reference guides, on-line help, and display screens for international markets. - Coordinate with editor and illustrators to resolve problems with technical content, organization, writing, and publication. - Coordinate day-to-day activities to develop assigned user documentation. - Establish schedules to meet required deadlines. JOB COMPLEXITY: - Work independently under moderate supervision. - Conform to established practices and procedures. - Errors can adversely affect customers and image and can cause shipment delays which impacts company financials. SPECIFIC JOB SKILLS REQUIRED: - Solid writing in English. - Experience documenting hardware and software products. - Ability to master new technical information quickly. - Proficiency in use of desktop publishing tools techniques and practices. - Competency with MS Word. - Preferred familiarity with Adobe products including: FrameMaker and Creative Cloud: Illustrator, InDesign, and Distiller. - Experience with MadCap Flare is a plus - Degree or certification in Technical Communication, Journalism, English, Engineering, or a related field or 5-10 years of related experience - Familiarity with document control, versioning, and content management systems - Experience working with style guides and structured documentation standards - Ability to work independently and as part of a cross‑functional team EDUCATION AND/OR EXPERIENCE REQUIRED: - Degree or certification in Technical Communication, Journalism, English, Engineering, or a related field or 5-10 years of related experience - Familiarity with document control, versioning, and content management systems - Experience working with style guides and structured documentation standards - Ability to work independently and as part of a cross‑functional team Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Fluke Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety. A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand. We Are an Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. The Technical Applications Supervisor is responsible for the supervision of a team of Field Technical Applications Specialist to ensure that customer needs and expectations are met in a timely manner. The role will oversee the installation of all instruments, training of operators in the use of Beckman Coulter diagnostic equipment and providing ongoing support to customers. The Supervisor ensures the department's regulatory requirements, policies, and procedures are adhered to, certifying all Technical Application Specialists activities comply with established Standard of Work. This position reports to the East Area Applications Manager and is part of the East Area Applications Team located in the Eastern United States and will be working remotely to cover the US Mid-Atlantic Region with up to 80% travel. In this role, you will have the opportunity to: - Lead and develop a team of Applications Associates while demonstrating teamwork with other Technical Applications Supervisors and Managers. - Align with the top-level goals and objectives of Beckman Coulter and perform Daily Management to successfully achieve our goals. - Learn and grow business and technical skills to achieve own career goals. The essential requirements of the job include: - Bachelor’s degree in Laboratory Science plus 5+ years of field diagnostics experience OR Masters degree with 3+ years of field diagnostic experience. - Previous Diagnostic Laboratory experience in at least one area (Clinical Chemistry, Clinical Hematology, Clinical Urinalysis or Clinical Immunoassay). - Demonstrated experience in team projects as a primary participant, lead of a team project or individual project that made a positive impact to the organization or department. Travel, Motor Vehicle Record & Physical/Environment Requirements: - This position requires up to 50% flying and/or driving travel, which includes overnight stays. Travel will primarily be within the territory and at times outside the Mid-Atlantic Area. - Must have a valid driver’s license with an acceptable driving record. - Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms. It would be a plus if you also possess previous experience in: - 2+ years of experience of people management/leadership - Experience in software tools ie. Smartsheet, Miro, and Excel - MBA degree a plus Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. The annual salary range for this role is $105,000.00-$120,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. #LI-AP1 #LI-Remote Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.