Job Description Summary Enable Precision Care by providing USCAN Region-based technical advisory support to GE HealthCare Field Engineers. This role supports the North East region: Indiana, Michigan, Ohio, Kentucky, West Virginia, Virginia, Pennsylvania, Maryland, Delaware, New Jersey, Connecticut, Rhode Island, Massachusetts, New Hamshire, Vermont, Maine, New York. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.  Job Description Responsibilities - Key linkage between Region technical performance and USCAN Technical Support. - Oversee systemic process of field response to proactive, system-generated alerts. - Provide feedback on remote technical support to customers. - Utilize remote tools such as RSvP, SynerGE, “Gameplan”, CRU process to drive service effectiveness. - Support Field Engineers utilizing innovative technology solutions to drive productivity and quality. - Be part of an integrated “One Service” response team within the field to include regular on-site, face-to face engagement with team to support installations and customer escalations (CSOs) as appropriate. - Contribute knowledge and maintain the current KMS (Knowledge Management System). - Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required, including focus on material spend efficiency. - Act as change agent/field "expert" for these programs and monitor New Product Introduction product performance. - Gather data and share information with Product Operations and Modality Engineering groups to drive product ease of installation, reliability, and serviceability. - Identify field process improvements that drive first call resolution excellence. - Support field-based technical training and instructor lead training at HCI as needed and drive use of remote diagnostic troubleshooting tools to qualified field personnel; fulfill role as Adjunct/Coach/Expert within a Region. - Engage with Service of Tomorrow strategy deployment. - Support Region cost-to-serve outliers program by investigating system historical performance and developing action plan to address root cause(s) identified with local teams. Required Qualifications: - Minimum 10 years of Service engineering experience with the repair and maintenance of GEHC systems for specific modality. - Must be able to meet the physical demands of the job as it pertains to onsite repair, installations, and escalations on an as-needed basis; accommodations may be permitted. - Deep technical acumen in one or more healthcare modalities. - Demonstrated ability to handle/resolve complex technical issues and apply expert-level knowledge to applicable systems. - Excellent multi-tasking skills to manage complex remote trouble shooting process. - Exceptional customer-facing communication skills. - Ability to stay calm under pressure. - Ability to travel up to 20% or more as required to customer sites and training sessions. - Flexible to work other shifts to coverage vacations, holidays, and emergency situations. - Computer skills supporting Service performance analytics; proficiency in excel, email, PowerPoint. - Capability to identify and drive improvements in efficiency. Preferred Qualifications: - 2- or 4-year degree in an engineering discipline. - Knowledge/experience with GE HealthCare products specific to the modality supported. - Strong customer-centric mindset. - Early adopter of computer-based technology. - Highly motivated, team collaborator. - Ability to adapt well to change and be a positive influence on others. - Skill to anticipate potential problems and proactively implement solutions. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support. #LI-BI1 #LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $94,400.00-$141,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No Application Deadline: April 30, 2026

We are looking to hire ambitious entrepreneurs to start and scale their own startups. We are serial entrepreneurs, for example Paul Müller (founder Adjust, €1.2B exit) and Petter Made (founder SumUp, €8B) who are eager to support outlier personalities and serial entrepreneurs to build €1B+ companies. Our offer: - A salary while you build your startup as you will directly be employed by us. Alternatively, you can opt for up to €500k in funding. - 1:1 sparring with unicorn founders on a weekly basis - Community: Access to the top 0.1% of founders, peers and investors - Team building: Hiring top notch talent supported through our network (over 50,000 professionals) - Distribution: Support in reaching product-market-fit and building up a sales force / marketing machine - Funding support for securing a multi-million euro funding round within 12 months (on average, EWOR Fellows raise > €2M after our Grand Pitch) One of our fellows set a record for Europe’s largest pre-seed round by a first-time founder, securing a €12M pre-seed investment. Tasks - You will own, build, and run your startup in fields such as Longevity - You will embark on an extensive personal development journey crafted by unicorn founders and follow a fully customised programme enhancing your goal, time, and energy management - You will receive support in hiring through our network to over 50,000 professionals and advice as well as best practices from serial entrepreneurs - You will receive intensive coaching to make your startup ready to raise millions in funding - You will iterate your product with us until having reached product-market-fit and receive support in building up a sales force or creating a marketing engine respectively Requirements - You are based in Europe or the Americas or open to relocate - You are willing to take full responsibility for your own startup and scale it to €100M+ in revenues - You have excellent communication skills in the English language Join us and build a €1B+ company with us!

We are looking to hire ambitious entrepreneurs to start and scale their own startups. We are serial entrepreneurs, for example Paul Müller (founder Adjust, €1.2B exit) and Petter Made (founder SumUp, €8B) who are eager to support outlier personalities and serial entrepreneurs to build €1B+ companies. Our offer: - A salary while you build your startup as you will directly be employed by us. Alternatively, you can opt for up to €500k in funding. - 1:1 sparring with unicorn founders on a weekly basis - Community: Access to the top 0.1% of founders, peers and investors - Team building: Hiring top notch talent supported through our network (over 50,000 professionals) - Distribution: Support in reaching product-market-fit and building up a sales force / marketing machine - Funding support for securing a multi-million euro funding round within 12 months (on average, EWOR Fellows raise > €2M after our Grand Pitch) One of our fellows set a record for Europe’s largest pre-seed round by a first-time founder, securing a €12M pre-seed investment. Tasks - You will own, build, and run your startup in fields such as Industry 4.0 - You will embark on an extensive personal development journey crafted by unicorn founders and follow a fully customised programme enhancing your goal, time, and energy management - You will receive support in hiring through our network to over 50,000 professionals and advice as well as best practices from serial entrepreneurs - You will receive intensive coaching to make your startup ready to raise millions in funding - You will iterate your product with us until having reached product-market-fit and receive support in building up a sales force or creating a marketing engine respectively Requirements - You are based in Europe or the Americas or open to relocate - You are willing to take full responsibility for your own startup and scale it to €100M+ in revenues - You have excellent communication skills in the English language Join us and build a €1B+ company with us!

Role Description The Advanced Flex Support Engineer is the highest-tier support specialist with expert-level knowledge and understanding of the Crestron Intelligent Video platform and associated products. The primary responsibility is to guide customers through a customized implementation process, act as the primary technical contact throughout the deployment, attain and document a clear description of problems reported, and apply knowledge to resolve issues or investigate further. - Advise customers on camera placement, proper wiring, microphone configuration, control programming, etc. - Document key details of each project and assist customers in setting up products in real time. - Provide technical support primarily remotely, with onsite support offered as well. - Extend knowledge to the Crestron Flex platform and any video conferencing solutions running on that platform. This is a remote position with a work schedule of 8:45 am-5:30 pm. Responsibilities - Build and maintain customer rapport with high-profile c-suite level customers. - Manage a high volume of support cases, maintain timely follow-ups, and assume end-to-end ownership per support guidelines. - Troubleshoot products within the Crestron Flex product line: - Provide a clear description of the reported problem. - Collect required data (i.e., firmware/software versions, serial numbers, logs, etc.). - Mockup/recreate customer-reported issues using in-house equipment. - Conduct high-level analysis of JSON and XML files. - Perform fundamental analysis of customer network architecture. - Create RMAs as needed for a customer site. - Contribute to Crestron's customer knowledgebase via the creation of training material, knowledgebase articles, technical documentation, and software tools. - Guide customers through the customized implementation process. - Provide expert advice in camera and video technology. - On-call support as required. - Other duties or responsibilities as required. Requirements - Must be able to travel up to 50% including overnights, as needed. - Minimum of 3 years' prior experience providing consistent and excellent technical support in a single organization. - Understand customer service principles and how supporting a product from start to finish impacts a more significant revenue stream. - Able to effectively prioritize tasks to maximize the benefit to the organization. - Excellent interpersonal/written/verbal communication skills, with the ability to learn new technologies. - Education - Bachelor's degree preferred. - Must be able to lift and maneuver up to 50 pounds. Technical Requirements - Knowledge of Unified Communication platforms (Microsoft Teams, Zoom, Webex). - Knowledge of Exchange/O365/Active Directory. - Knowledge of Crestron Toolbox, SIMPL Windows, SIMPL#. - Network diagnosis skills (COMP TIA+ preferred). - Read and interpret system schematics, floorplans, etc. - Collect and interpret system-level data for analysis. - The ability to document the issue, steps taken, and thought process behind the path of investigation. - The ability to think “outside the box" and understand how minute data points can affect the larger picture. - Experience working with cameras, microphones, Dante, and various DSPs (Biamp, Shure, QSC). - Familiarity with audio/video production software (Wirecast, OBS, Adobe CC). - Familiarity with Salesforce Service Cloud (Preferred but not required). Benefits - Competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability. - 401K with company match. - Paid Time Off, Holidays. - On-site Amenities at NJ Headquarters & TX Facilities. - Crestron Market Cafes and Fitness Centers.