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Senior Resource Planning Representative – Client Implementation

Implementation SpecialistCustomer SuccessFull TimeRemoteSeniorTeam 10,001+Since 1982H1B No SponsorCompany SiteLinkedIn

Location

Alabama + 17 moreAll locations: Alabama | Alaska | Arizona | Florida | Hawaii | Idaho | Iowa | Kansas | Nebraska | Ohio | Maryland | Massachusetts | Michigan | Pennsylvania | Texas | Utah | Vermont | Washington

Posted

69 days ago

Salary

$20 - $31 / hour

Seniority

Senior

High School2 yrs expEnglish

Job Description

Senior Resource Planning Representative – Client Implementation

The Cigna Group

• Overseeing administrative inventory management and workflow distribution • Monitoring Global Service Partner (GSP) inventory status • Following up on aged and pended inventory • Serving as point of contact for inventory-related escalations • Compiling, analyzing, and distributing inventory reporting • Supporting inventory reduction plans and initiatives • Facilitating daily inventory calls with Global Service Partners • Identifying process improvement opportunities

Job Requirements

  • High School Diploma or GED required
  • 2 years of minimum experience supporting customer service operations
  • Strong attention to detail
  • Proven ability to prioritize work and meet deliverables
  • Demonstrated ability to find issues and drive them to resolution
  • Strong interpersonal and relationship-building skills
  • Minimum two years’ experience with software and system-based applications, including databases and spreadsheets (e.g., Word, Excel, PowerPoint)
  • Strong verbal and written communication skills
  • Ability to manage multiple, competing priorities and work independently
  • Willingness and ability to adapt in a fast-paced environment
  • Experience with Vista and Facets and/or Non Facets Implementation processes strongly preferred

Benefits

  • medical insurance
  • vision insurance
  • dental insurance
  • well-being and behavioral health programs
  • 401(k)
  • company paid life insurance
  • tuition reimbursement
  • minimum of 18 days of paid time off per year
  • paid holidays

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