TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Conversational AI Chat Bot Developer
Location
Texas
Posted
68 days ago
Salary
$140K - $160K / year
Seniority
Senior
Job Description
Conversational AI Chat Bot Developer
TTEC Digital
• Developing and enhancing conversational chat bot solutions in relation to NICE Proactive AI Agent for client implementation projects. • Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript. • Code and test projects. • Deliver high-quality software on time. • Attend meetings and training as required. • Perform system analysis and project management duties for the successful completion of a project. • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences. • Exercises wide latitude in determining objectives and approaches to engagements. • Mitigating and resolving code errors for development and future concepts.
Job Requirements
- 3 years of professional experience building and delivering Natural Language Processing (NLP) systems, including Large Language Models (LLM) based or Generative AI solutions.
- 3 or more years of software development, to include design, custom development (JavaScript, Python, Java), and testing of real time systems.
- 5+ years JavaScript experience.
- Experience with products such as DialogFlow, Core.ai, Cognigy, Amazon Lex or Omilia.
- Hands on experience with modern chat bot creation, AI Virtual Agents/Agent Assist.
- Contact Center as a Service (CCaaS), NICE CXone and CXone Studio experience is nice to have
- Team Player and the ability to mentor team members
- Desire to work in a fast-paced environment.
Benefits
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
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