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Software Support Engineer – Python/Django, React
Location
Mexico
Posted
69 days ago
Salary
0
Seniority
Mid Level
Job Description
Software Support Engineer – Python/Django, React
Floowi Inc
• Investigate and resolve customer-reported and proactively detected bugs across backend and frontend systems, identifying root causes and implementing fixes • Monitor dashboards, logs, and alert systems to detect issues early and perform proactive health checks across critical workflows • Validate new feature releases in staging and production environments, identifying errors and ensuring quality before and after deployment • Support technical onboarding and implementation for new customers, including data validation, integrations, and issue resolution • Document root causes, resolutions, and recurring issues while contributing to knowledge bases, playbooks, and internal documentation
Job Requirements
- 2+ years of experience working with Python and Django for backend development and debugging
- 2+ years of experience with JavaScript and React for frontend debugging and issue resolution
- Strong proficiency using browser debugging tools such as Chrome DevTools
- Experience investigating bugs using logs, error tracking tools, and root cause analysis methods
- Ability to monitor systems using dashboards, alerts, and logs to proactively detect issues
- Experience with SQL and data analysis for troubleshooting and reporting
- Familiarity with staging and production environments, including testing and release validation processes
- Experience documenting technical issues, resolutions, and processes clearly
Benefits
- Competitive salary in USD
- Remote-first flexibility. Work from anywhere.
- A monthly flexible benefits budget, in addition to your salary.
- PTO and paid U.S. holidays
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