• Build and nurture client relationships with innovative organizations • Help existing clients architect future state operating models from diverse research studies • Maximize the value from the Client’s research and innovation engagements

• Build the initial client relationship and confidence in our firm with every prospective client interaction • Take 150 – 200 calls per day in a professional inbound/outbound call center environment • Sign up 4 new cases per day to the firm • Be expected to meet occupancy and adherence goals • Be expected to maintain a minimum call quality score of 90% • Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained • Solve problems and maintain confidentiality • Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system • Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately

Overview As we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of an Automotive Maintenance Coordinator! The Maintenance Coordinator will primarily be responsible for providing automotive technical support and advice to Fleet Management groups, clients, and vendors related to scheduled maintenance and wear items. This position reviews repair orders according to manufacturer requirements and negotiates for proper service intervals, fluids, and pricing, prior to providing approval. This is a full-time work from home position that will allow you to work 100% from your home residence in Orlando, FL or surrounding counties. Our department operates between the hours of Monday through Friday 6 a.m. - 9 p.m. CST and Saturday 7 a.m. - 4 p.m. CST. The schedules offered are based on current business needs. The pay range for this position is $20.14 to $23.14 per hour. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs. - Additional compensation will be provided for weekend and evening shift differential (up to $2.00/hour) - This position also has the opportunity to earn an additional $0.25/hr for each current ASE certification you hold in this list: A1-A9, T4, T8, C1, G1, & B5. Enterprise Fleet Management also offers a benefits package including paid vacation and choice time days; medical, dental, and vision insurance benefits; dependent spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; profit sharing, 401(k) employer match, discounts and more! Company Overview Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 750,000 vehicles and growing at almost 6 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees. Responsibilities Responsibilities include: - Provide timely response to orders submitted by phone and email, in an efficient and friendly manner - Review proposals to ensure proper services are performed according to manufacturers' interval-based timing and appropriate pricing for suggested services - Negotiate pricing, assess and apply proper warranty applications while creating and issuing purchase orders according to our operating procedures - Contact clients to provide recommendations, explain proposed repair procedures and gain approval - Make recommendations to internal business partners regarding repair recommendations and cost - Locate and suggest proper service locations for clients Equal Opportunity Employer/Disability/Veterans #LI-REMOTE Qualifications Minimum Qualifications Include: - Must be 18 years of age or older - Must live in Orlando, FL or surrounding counties - Must live in the state of Florida - Six (6) months of customer service experience required - Six (6) months of automotive maintenance or repair experience required, experience in a lube shop, tire shop, repair facility or dealership preferred - Degree in Automotive Technology preferred - ASE (Automotive Service Excellence) certifications preferred - Basic proficiency with Microsoft Office products (Word, Excel, and Outlook) - Must have the ability to meet all work from home technical requirements - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Competency Based Qualifications: - Executing - Customer Service - Detail-Oriented - Analyzing - Communication - Flexibility Work from Home (WFH) Requirements: - Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite) - High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/)

About the Role The Escrow Assistant is responsible for managing key functions in the closing process for our home buying and selling customers, to ensure they have a seamless experience. From post-contract to close, you will be on the front lines of customer engagement where you’ll use strong problem-solving and process execution to drive outcomes. You will manage multiple tasks with competing deadlines, easily adhere to new processes quickly and stay on top of modifications as the business evolves. This is a full-time, fully remote position based in Texas, reporting directly to the Escrow Manager. What You’ll Do Here - Assist with pre-close and post-close document preparation and tasks in support of the Escrow and Closing teams: - Coordinate the collection of key documents and information from customers and external providers - Order payoffs, surveys, and home warranties - Prepare preliminary settlement statements and process lender title requests - Review contracts, commitments, and orders to ensure all information is correct in preparation for the closing - Identify issues pertaining to the contract and title commitment and be able to strategize how to cure - Assemble all necessary documents to prepare files and closing packages - Manage data and document storage: transmit, scan, and file into appropriate systems - Coordinate closing time and location with customers and notaries - Work within strict deadlines to ensure closings happen on time - Primarily work Texas closings, but be willing to learn and work files in other states as well. We'd Love to Hear From You if You Have - 3+ yrs of experience as an Escrow Assistant - Exceptional verbal and written customer service skills that help form positive relationships both internally and externally - Confidence in working with technologies (Google Suite) and specialty software (e.g. Qualia) - Good problem-solving skills and a drive to work proactively - Experience mastering complex processes and contributing with the understanding of your role within a larger series of processes - A team player mentality who subscribes to the concept of “Team Before Self” - Appreciation for the importance of following through with timely communication to ensure the best outcomes and experience for customers and internal stakeholders - Strong organizational skills and are exceptionally detail-oriented Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.