Who We Are The Cruise Globe launched in 2025 as the world's first cruise tracking and discovery app, showing the exact historical routes and stats of your cruises. The app has already grown organically to over 130,000 users with zero marketing spend. It was co-founded by the creator of Emma Cruises, one of the most trusted voices in cruise globally, with over 425,000 YouTube subscribers and a community of hundreds of thousands of passionate cruise fans. Our goal is simple: to build the number one cruise app in the world. We are now launching The Cruise Globe Agency - our own cruise and travel agency, backed by Global Travel Collection within Internova Travel Group from day one. The combined Cruise Globe and Emma Cruises audience is exactly the kind of high-intent, cruise-passionate customer every great advisor wants to work with. They already trust the brand. They are already asking where to book. This agency exists to serve them - and to do it better than anyone else in the market. The Opportunity This is a founding role. You will not be joining an existing agency team - you will be building the UK agency from scratch, with the full backing of an established platform, a deeply engaged audience, and one of the world's leading host networks behind you. In the early weeks you will design the operation: intake processes, service standards, and workflows. From launch, your time goes on what you do best - closing bookings, owning client relationships, and setting the quality benchmark for everything the UK agency does. This is not a role with a clean brief and a perfect structure waiting for you. The right person will find that genuinely exciting. You will help build the playbook, you won’t just follow one. What You'll Be Doing Before launch - Design and document the UK agency's intake process, service standards, and operational workflows - Brief, onboard, and establish working rhythms with the support team - Ensure the operation is fully ready to convert lead volume from day one Personal production - Personally handle and close high-value inbound bookings from the TCG and Emma Cruises audience - Own the full client relationship - from first contact through to post-trip follow-up and rebooking - Set and maintain the quality and service benchmark for everything the UK agency does Team and operations - Manage the support team day-to-day - intake, qualification, administration, and handoff - Own all crisis handling for bookings made personally and by the wider UK team - Recruit, onboard, and develop additional UK advisors as lead volume demands - Ensure ongoing compliance with UK regulatory requirements across all agency bookings - Manage the operational relationship with GTC as our host agency Brand and content - Work alongside Emma on cruise content - joint formats, audience education, booking conversion - Co-lead an annual UK group cruise event with Emma and the TCG founders - Build your own public profile as a trusted voice in UK cruise - Own our Trustpilot presence and visible UK reputation

Role Description You will lead and develop an engineering team responsible for building and evolving the core technology that powers Auvik’s Network Management product. This includes systems such as device discovery, identification, and consolidation. These systems are foundational and support many downstream services, making data quality, reliability, and scalability critical. You will be accountable for the health, performance, and ongoing evolution of these systems in production. You will partner closely with Product Management and collaborate across teams to define priorities and drive execution, while building a high-performing team by developing talent, growing capabilities, and providing clear technical and organizational direction to ensure long-term success. Qualifications - A few years of experience leading and developing engineering teams, with a track record of building strong, accountable, and high-performing teams. - Experience working with distributed teams and scaling engineering organizations. - Ability to operate with ownership, make sound decisions, and navigate tradeoffs in a fast-moving environment. - Strong product and business sense, with the ability to connect technical work to customer and business outcomes. - Solid understanding of agile methodologies and modern software delivery practices. - Experience operating and supporting production systems, with an emphasis on reliability and scalability. - Ability to provide technical guidance and contribute to architectural and system design discussions. - Strong communication skills, with the ability to collaborate and influence across teams. - Strong ability to recruit, mentor, and retain top engineering talent. Requirements - Leading a team of engineers, fostering growth, accountability, and a strong team culture. - Owning team outcomes, ensuring delivery of high-quality solutions that drive meaningful customer and business value. - Partnering with Product Management to shape priorities, make tradeoffs, and execute on roadmap initiatives. - Collaborating with stakeholders and communicating progress, risks, and decisions clearly. - Driving engineering excellence through best practices, tools, and efficient development processes. - Providing technical guidance and supporting the evolution of Auvik’s technology stack, including microservices and modern frameworks. - Recruiting, onboarding, and developing top engineering talent, while maintaining a high-performance bar. - Managing and scaling distributed teams across locations. - Strengthening agile practices and improving delivery through CI/CD and modern workflows. - Ensuring reliable production systems through strong operational practices such as incident and change management. Benefits - Regular opportunities for learning and growth. - Thorough and informative onboarding process. - Flexibility to manage your work, your way. - Support for working from home or the space you choose. Company Description Auvik delivers cloud-based network management software that gives IT teams instant visibility and control over their infrastructure — whether on-site, remote, or dispersed across global networks. Our platform automates network discovery, mapping, monitoring, configuration backups, traffic analysis, and alerting, so IT professionals and MSPs can manage complex, multi-site environments with ease. We’re focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We are happy to make any accommodations you may need throughout the interview process as well. Auvik is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.

• Establish **engineering discipline and delivery structure** in a team operating without a defined backlog or delivery rhythm. • Define and clarify **technical workstreams**, expectations, and priorities as the product backlog is shaped. • Lead and mentor engineers working across **agent experience, telephony/IVR, AI-driven automation, and backend integrations**. • Drive improvements across **contact centre platforms** including Zendesk, Twilio, Google CCAI, and Dialogflow CX. • Own integrations with **orders, payments, refunds, and fulfilment systems**, ensuring reliability and scalability. • Partner with product and business stakeholders to prepare and deliver against a **Product Backlog List (PBL)** once defined. • Ensure high standards of **engineering quality, observability, and operational excellence**. • Act as a bridge between technical teams and business stakeholders, translating complex problems into executable plans.

• Lead a team of Salesforce developers and admins in designing, building, and optimizing solutions across Sales, Service, and Experience Clouds. • Provide technical direction and mentorship on Apex, Lightning Web Components (LWC), Flows, and integration patterns (REST/SOAP APIs). • Oversee code reviews, enforce best practices for reusability and maintainability, and manage technical debt. • Drive architectural standards, data model design, and compliance with Salesforce security and governor limits. • Manage and optimize deployments using Gearset or CI/CD pipelines. • Champion Agile/Scrum delivery, including sprint planning, backlog grooming, and velocity tracking. • Collaborate cross-functionally with Product, QA, DevOps, and Data teams to ensure timely, high-quality releases. • Partner with internal stakeholders and external vendors (e.g., CitiusTech, ODG) to align on business and technical priorities. • Oversee configuration, automation, and approval workflows including Territory Management, Process Builder, and Flow. • Ensure proper documentation, testing, and release management for all Salesforce enhancements. • Coach and develop Salesforce engineers and technical leads, fostering growth and accountability. • Serve as a bridge between technical teams and business stakeholders, translating complex requirements into clear solutions. • Drive continuous improvement in engineering standards, automation, and documentation. • Contribute to long-term architectural planning focused on scalability, performance, and user experience.