Devsu is a technology agency that provides software development services, IT augmentation and staffing.
Application Support Engineer, GCP – Media Platforms
Location
Honduras
Posted
70 days ago
Salary
0
Seniority
Senior
Job Description
Application Support Engineer, GCP – Media Platforms
Devsu
• Provide L2/L3 production support for critical media applications • Troubleshoot application, platform, and infrastructure issues across GCP and Kubernetes • Analyze logs, metrics, and traces to identify root causes • Resolve incidents using runbooks and SOPs, escalating when required • Partner with Engineering and SRE teams, providing clear technical context • Support live streaming pipelines and video transcoding workflows • Diagnose issues related to: • Stream ingest failures • Transcoder job errors and performance bottlenecks • Output quality, latency, and availability • Participate in on-call rotations, including weekends • Document incidents, RCAs, corrective and preventive actions • Continuously improve monitoring, alerting, runbooks, and SOPs
Job Requirements
- Experience in Application Support, Production Support, or Reliability Engineering roles
- Hands-on experience with Go (code reading and debugging)
- Strong experience with Kubernetes and Google Cloud Platform (GCP)
- Proven experience supporting live streaming and video transcoding workflows
- Experience participating in on-call rotations
- Strong analytical and troubleshooting skills
- Ability to perform effectively during high-pressure incidents
- Nice to Have
- Experience in media, broadcast, or streaming platforms
- Familiarity with live event operations
- Experience with Grafana, Prometheus, or similar monitoring tools
- Experience with ServiceNow, PagerDuty, Slack
- Understanding of SRE concepts (SLIs, SLOs, error budgets)
Benefits
- A stable, long-term contract with opportunities for career growth
- Private health insurance
- A remote-friendly culture that promotes work-life balance
- Continuous training, mentorship, and learning programs to keep you at the forefront of the industry
- Free access to AI training resources and state-of-the-art AI tools to elevate your daily work
- A flexible Paid Time Off (PTO) policy as well as paid holiday days
- Challenging, world-class software projects for clients in the US and LatAm
- Collaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environment
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