• Research and identify solutions to software and hardware issues • Diagnose and troubleshoot technical issues, including account setup and network configuration • Ask customers targeted questions to quickly understand the root of the problem • Track computer system issues through to resolution, within agreed time limits • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) • Provide prompt and accurate feedback to customers • Refer to internal database or external resources to provide accurate tech solutions • Ensure all issues are properly logged • Prioritize and manage several open issues at one time • Follow up with clients to ensure their IT systems are fully functional after troubleshooting • Prepare accurate and timely reports • Document technical knowledge in the form of notes and manuals • Maintain jovial relationships with clients

• Join a team that is modernizing consumer insurance. • Disrupt the inefficiencies of traditional insurance practices. • Collaborate with software engineers and data scientists to improve consumer experience. • Eliminate waste throughout the insurance ecosystem.

Role Description ASI is looking for a passionate and motivated Sales Support Engineer to join our dynamic team. In this position, you will be responsible for supporting ASH’s sales efforts to drive the business growth of iMIS, OpenWater, TopClass, Clowder, and other ASH software solutions. The Sales Support Engineer will be collaborating closely with the sales support team to provide support in pre-sales activities. - Collaborating with the sales team to provide support in pre-sales activities, including demo preparation, answering product-related inquiries, and assisting with RFP responses and proposal development. - Observing and learning demo techniques and becoming familiar with the master demo system, gradually taking on more responsibilities in demo presentations. - Conducting practice demos for partners interested in our products, ensuring a seamless and engaging experience. - Assisting in the creation and maintenance of product demo videos, especially in the Consensus platform. - Meeting with clients and prospects to review and discuss specific product functionality questions. - Maintaining all light demo scripts for OpenWater, TopClass, Clowder, and other ASH software solutions. - Maintaining up-to-date knowledge of all of ASH’s products, sales policies, and procedures to ensure a high level of customer service. - Performing other job-related duties that may be assigned from time to time. Qualifications - Bachelor's degree in a relevant field or related experience. - 4+ years’ experience in sales support, customer service, or a similar role. - Strong communication and presentation skills. - Ability to learn quickly and adapt to new technologies and products. - Excellent organizational and time management abilities. - A proactive mindset with a passion for contributing to team success. Benefits - Wellness Benefits - Opportunities for Professional Growth and Development - Volunteer Time Off - Study Leave - Employee Assistance Program - Flexible Remote Work Company Description Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions.

• Manage our Jira support help desk, and ensure SLAs are met • Build and continuously improve the support processes • Develop & maintain Python scripts to import & export data • Manage support requests for customers across • Triage customer issues by checking logs, run simple database queries • Perform root cause analysis for production errors and recommend improvements • Work with different team members and stakeholders representing all areas of the business • Regularly prepare and present content to stakeholders