Role Description Ocean Associates Inc. (OAI) is seeking applicants for a Scientific and Technical Support Lead to provide support to the National Oceanic and Atmospheric Administration (NOAA), National Marine Fisheries Service (NMFS), West Coast Region Office. OAI is a Virginia corporation established in 2003 that provides consulting and technical services to the U.S. government, non-governmental organizations, international organizations, and the private sector. We specialize in scientific program and project management, strategic planning, professional and technical services, and stakeholder engagement, supporting government contracts. Key tasks include the following: - Provide operational oversight of all tasks and projects assigned. - Distribute tasks and projects assigned to others, assist in developing specific tasks and timelines for each project. - Act as the primary liaison between employees and WCR staff, review contract deliverables prior to submitting, and ensure adherence to WCR protocols in all tasks and deliverables. - Regularly meet with or provide updates to WCR staff, as determined by WCR staff. - Review, gather, analyze, interpret, and synthesize scientific data and technical information for the purpose of determining environmental impacts on biological resources and aquatic habitats. - Write combined ESA Biological Opinions, ESA Letters of Concurrence, and MSA responses to action agencies related to their Biological Assessments for listed salmon and steelhead, designated critical habitat, and essential fish habitat under NMFS jurisdiction. - Review biological assessments, permit applications, and/or consultation initiation packages from action agencies for listed salmon and steelhead, designated critical habitat, and essential fish habitat under NMFS jurisdiction and provide feedback and technical support to action agencies. - Provide pre‐consultation technical assistance to action agencies, applicants, or their representatives in response to inquiries. - Review applications from action agencies to enroll in existing programmatic consultations and draft letters or emails to enroll applications into existing programmatic consultations. - Prepare environmental documentation pursuant to NEPA. - Prepare draft incidental take permits and other necessary documentation for ESA section 10 activities. - Revise the documents based on review comments received from WCR NMFS and General Counsel staff, technical comments received from the tribes and states, and based on substantive public review comments to complete final versions of the ESA, NEPA and other associated documents. - Coordinate with NMFS fish passage engineers for reviews of proposed designs. - Coordinate with NMFS’ Science Center and other federal, state, or academic researchers in evaluating the status of species and impacts from actions. - Prepare appropriate documentation for each consultation and follow WCR protocols for quality assurance, electronic filing, and consultation tracking. - Coordinate with Project Officer or Geographic Branch Manager on assignments, work products, and project schedule. - Participate in WCR teams as necessary to complete the tasks in this contract. - Follow recommendations from agency staff on legal, regulatory, or technical sufficiency and compliance. - Assist in the development and implementation of mitigation banks. - Prepare appropriate documentation for each consultation, status review, or permit, including assembling and managing administrative records as necessary. - Participate in meetings with action agencies, applicants or permittees, special interest groups, state officials, and tribal representatives, as necessary. Qualifications - Bachelor’s degree and six years’ experience, or Master’s degree and two years’ experience, from an accredited college or university in aquatic biology, conservation biology, fisheries management, wildlife management or related field of study. - Knowledge of salmonid general life cycles and habitat requirements. - Highly proficient English language composition and editing skills. - Excellent verbal and written communication skills. - Working with diverse interagency teams. - Program planning and management in a team environment. - Developing performance metrics and milestones. - Skill in most common software applications, to include MS Office and Google Workplace. - Experience with the implementation of ESA and MSA regulations and document preparation or experience writing Federal regulatory documents adhering to agency guidance. - Experience assessing the impacts of human activities on marine, estuarine, or anadromous species and their habitats as part of a regulatory program. - Experience working with tribal governments. - Ability to receive constructive feedback and implement appropriate action. Requirements - Start Date: Contingent upon award of contract. - Location: Primarily remote/telework. - Travel: Travel will be needed for day trips or overnight to coordination meetings for project proposals or Regional meetings, not to exceed on average two per quarter usually within the West Coast Region (ID, WA, OR, CA) for remote meetings or trainings. - Salary and Benefits: These are full-time positions with benefits. Salary, commensurate with experience, between $30.00 - $55.00 per hour. Benefits - Full-time positions with benefits. - Salary commensurate with experience, between $30.00 - $55.00 per hour.

• Acts as a customer advocate, responsible for resolving customer requests both internally and externally. • Responsible for handling Customer incidents/requests for technical assistance via phone or electronically. • Responsible for grabbing all necessary logs and backups in a timely manner upon ticket intake. • Diagnosis and resolution of Customer hardware and software issues. • Ownership of mainly P1 -P3 customer incidents through resolution, including working cross-functionally with other departments. • Identifies customer issues, finds solutions, or proceeds with the escalation process to another department. • Provides remote technical assistance with regards to software and hardware issues, installation, troubleshooting, and configuration. • Documents clear descriptions of issues from customers and clearly log continuous progress of issues and the resolution the life of the ticket to keep customers informed throughout the process. • Manages Incidents, ensures customers are updated and communicated to regularly, and incidents are escalated and followed-up on in a timely manner. • Proactively works with clients to ensure system uptime and optimal use of system functionality. • Maintains a positive customer service attitude. • Develops technical documentation, FAQs, and maintains a knowledge database. • Maintains up-to-date industry technical knowledge. • Actively participates in Team Meetings and provides training to others on the team as knowledge is developed. • Utilizes a network of relationships to collect and disseminate information, build support, and secure buy-in to achieve desired company objectives. • Assist with larger Team Projects for continuous improvement and acts as a lead on smaller projects.

• Provide real time live chat, ticket based and voice support • On-demand demo and remote support for troubleshooting • Answer incoming phone calls from customers to offer support • Answering support tickets to help customers and free trials

Position Title: BIM Technician Position Location: Remote - work virtually from anywhere in the United States Salary DLB recognizes salary ranges from job boards do not necessarily reflect our pay ranges. In many instances we out-compete those ranges for well-qualified candidates. Job Summary The BIM Technician will support the MEP Engineers, BIM Managers and Project Managers with responsibilities to coordinate across various groups. This position will use Revit MEP, ACC / BIM 360 and Navisworks for production of a variety of projects. The scope of work will involve both small and large-scale mechanical, electrical, plumbing and fire protection projects. The BIM Technician will rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.  Their main point of contact will be their Manager and the Senior Staff they are assigned to either as a Trade Specific Modeler working with Engineers or as a Generalist working with BIM Managers. The BIM Technician will communicate and operate in line with organizational goals and values, as well as departmental objectives. This is the entry point position within DLB that provides future opportunity for employees to pursue either Designer or BIM Management focused career tracks depending on employee aptitude, interest and company need. Essential Functions Assist in the Production of Revit Documents (80%) - Model and annotate Revit MEP drawings under an Engineer’s and BIM Manager’s supervision - Utilize Revit MEP software to complete drawings and visual aids - Collect data and other information for construction documents - Work as part of the engineering team and interact closely with the project management team Assist in the Graphics and Management of Revit Models (15%) - Assist the team in resolving various visibility, data and graphic issues in Revit. - Publish, Package and Consume Models on BIM 360 / ACC. - Export CAD, NWC and PDF’s from Models - Setup Views and Sheets Reporting (5%) - Prepare project progress reports for internal and external stakeholders - Manage personal hours using company tools Completion of Assigned Tasks and Deliverables on Time and on Budget Performs Other Related Duties as Assigned Position Requirements (Beginner level for all the following) - Interest in engineering design principles and MEP production - Awareness of modeling and annotating duct systems, electrical, plumbing and piping layouts and design - Skilled in troubleshooting various visibility and graphic issues in Revit - Skilled in using Revit MEP - Skilled in Administration of BIM 360 / ACC Projects - Skilled at and / or willingness to learn using MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams), along with exceptional organizational skills for file management - Skilled in completing assignments accurately and with attention to detail - Ability to work successfully in a remote environment through effective communication and organizational skills, self-motivation, proactiveness and resourcefulness in a distraction free workspace - Ability to work with engineers, other designers and drafters as part of a design team - Ability to work with engineers to incorporate MEP design into Revit - Ability to leverage AI and emerging technologies to streamline workflows, optimize operational processes, and contribute to company-wide innovation. - Interest in and willingness to learn to understand all parts of engineering contract documents - Ability to communicate effectively in both oral and written form (technical and non-technical information) - Ability to work successfully as a member of a team and independently with moderate supervision - Ability to work under pressure and meet close deadlines - Organizational skills, with the ability to manage multiple tasks simultaneously Physical Demands The following physical demands must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is - Frequently required to remain in a stationary position - Frequently moving through office, facility and other environments - On occasion the employee may move equipment weighing up to 25 pounds Travel / Relocation Requirements - Up to 10%, this may include travel to any or all 50 US states - Travel is defined as physically leaving home on behalf of business activities including but not limited to client sites, meetings with other employees, meeting for business development purposes, running errands on behalf of the business, attending industry conferences, etc. - Potential relocation opportunities may exist per project needs Education / Experience - Completion of approved Revit / Modeling Certification Process / Schooling or three years of experience producing MEP construction documents using Revit Benefits DLB Associates offers a very competitive benefits package; highlights include - Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option) - Flex spending accounts (FSA) - Dental and vision plans - Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26 - 401k with company match and self-directed brokerage account option - PTO including additional paid time off during the last week of the year - Company paid life insurance coverage for employees and their eligible dependents - Short and long-term disability, AD&D coverage - Professional development opportunities, tuition reimbursement and professional licensing assistance - Paid parental leave after one year of employment CO, CA, IL, NY, WA, and Washington DC residents only: In accordance with CO, CA, IL, NY, WA, and Washington DC law, the range provided is DLB's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. DLB Associates is an EEO/Affirmative Action Employer and participates in the E-Verify program with the Department of Homeland Security. We encourage diversity in our workforce. Are you ready to challenge yourself and redefine standards in the AEC industry? Apply now and join our award-winning team!​ ​NOTICE TO THIRD PARTY AGENCIES: DLB does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to DLB in the absence of a signed Service Agreement where DLB has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of DLB and DLB will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.