About the Client Our client is a global fintech platform for businesses. They help companies around the world open business accounts, issue cards, and make international payments — both in fiat and cryptocurrency. Role Overview We are currently looking for a Technical Support Engineer who will help build efficient support processes, quickly resolve client requests, and contribute to improving the product at every stage. Key Responsibilities - Support users across all products, from API implementation and integrations within our BaaS ecosystem to configuring White Label solutions. - Handle common client questions, including how cards work, applicable limits, how to use platform features, APIs, and additional BaaS modules. - Structure solutions by creating clear guides, building a knowledge base, and improving internal documentation. - Analyze and reproduce bugs, identify potential solutions, and escalate critical issues to the development team. - Process requests through the ticketing system, improve support workflows, and contribute to developing internal tools. - Collaborate with engineering, analytics, and product teams to resolve technically complex cases quickly and accurately. Requirements - Experience working in fintech, crypto products, or B2B platforms. - Basic programming knowledge or QA experience, understanding how APIs work, and being comfortable working with them (Postman, curl, log analysis). - Understanding the fundamentals of banking and payment systems. - Experience in using ticketing systems such as Zendesk, Intercom, or similar. - You actively use AI tools in your work — writing prompts, generating documentation, and automating routine tasks. - English proficiency at the B2 level or higher, allowing you to read documentation and communicate with clients. What We Offer - Competitive salary and benefits package. - Fully remote work in a fast-growing international fintech startup. - Opportunity to grow into a Technical Support Lead role and help shape the team. - Competitive salary. - Transparent processes, an open team culture, and support for new ideas.

Role Description Ocean Associates Inc. (OAI) is seeking applicants for a Scientific and Technical Support Lead to provide support to the National Oceanic and Atmospheric Administration (NOAA), National Marine Fisheries Service (NMFS), West Coast Region Office. OAI is a Virginia corporation established in 2003 that provides consulting and technical services to the U.S. government, non-governmental organizations, international organizations, and the private sector. We specialize in scientific program and project management, strategic planning, professional and technical services, and stakeholder engagement, supporting government contracts. Key tasks include the following: - Provide operational oversight of all tasks and projects assigned. - Distribute tasks and projects assigned to others, assist in developing specific tasks and timelines for each project. - Act as the primary liaison between employees and WCR staff, review contract deliverables prior to submitting, and ensure adherence to WCR protocols in all tasks and deliverables. - Regularly meet with or provide updates to WCR staff, as determined by WCR staff. - Review, gather, analyze, interpret, and synthesize scientific data and technical information for the purpose of determining environmental impacts on biological resources and aquatic habitats. - Write combined ESA Biological Opinions, ESA Letters of Concurrence, and MSA responses to action agencies related to their Biological Assessments for listed salmon and steelhead, designated critical habitat, and essential fish habitat under NMFS jurisdiction. - Review biological assessments, permit applications, and/or consultation initiation packages from action agencies for listed salmon and steelhead, designated critical habitat, and essential fish habitat under NMFS jurisdiction and provide feedback and technical support to action agencies. - Provide pre‐consultation technical assistance to action agencies, applicants, or their representatives in response to inquiries. - Review applications from action agencies to enroll in existing programmatic consultations and draft letters or emails to enroll applications into existing programmatic consultations. - Prepare environmental documentation pursuant to NEPA. - Prepare draft incidental take permits and other necessary documentation for ESA section 10 activities. - Revise the documents based on review comments received from WCR NMFS and General Counsel staff, technical comments received from the tribes and states, and based on substantive public review comments to complete final versions of the ESA, NEPA and other associated documents. - Coordinate with NMFS fish passage engineers for reviews of proposed designs. - Coordinate with NMFS’ Science Center and other federal, state, or academic researchers in evaluating the status of species and impacts from actions. - Prepare appropriate documentation for each consultation and follow WCR protocols for quality assurance, electronic filing, and consultation tracking. - Coordinate with Project Officer or Geographic Branch Manager on assignments, work products, and project schedule. - Participate in WCR teams as necessary to complete the tasks in this contract. - Follow recommendations from agency staff on legal, regulatory, or technical sufficiency and compliance. - Assist in the development and implementation of mitigation banks. - Prepare appropriate documentation for each consultation, status review, or permit, including assembling and managing administrative records as necessary. - Participate in meetings with action agencies, applicants or permittees, special interest groups, state officials, and tribal representatives, as necessary. Qualifications - Bachelor’s degree and six years’ experience, or Master’s degree and two years’ experience, from an accredited college or university in aquatic biology, conservation biology, fisheries management, wildlife management or related field of study. - Knowledge of salmonid general life cycles and habitat requirements. - Highly proficient English language composition and editing skills. - Excellent verbal and written communication skills. - Working with diverse interagency teams. - Program planning and management in a team environment. - Developing performance metrics and milestones. - Skill in most common software applications, to include MS Office and Google Workplace. - Experience with the implementation of ESA and MSA regulations and document preparation or experience writing Federal regulatory documents adhering to agency guidance. - Experience assessing the impacts of human activities on marine, estuarine, or anadromous species and their habitats as part of a regulatory program. - Experience working with tribal governments. - Ability to receive constructive feedback and implement appropriate action. Requirements - Start Date: Contingent upon award of contract. - Location: Primarily remote/telework. - Travel: Travel will be needed for day trips or overnight to coordination meetings for project proposals or Regional meetings, not to exceed on average two per quarter usually within the West Coast Region (ID, WA, OR, CA) for remote meetings or trainings. - Salary and Benefits: These are full-time positions with benefits. Salary, commensurate with experience, between $30.00 - $55.00 per hour. Benefits - Full-time positions with benefits. - Salary commensurate with experience, between $30.00 - $55.00 per hour.

• Acts as a customer advocate, responsible for resolving customer requests both internally and externally. • Responsible for handling Customer incidents/requests for technical assistance via phone or electronically. • Responsible for grabbing all necessary logs and backups in a timely manner upon ticket intake. • Diagnosis and resolution of Customer hardware and software issues. • Ownership of mainly P1 -P3 customer incidents through resolution, including working cross-functionally with other departments. • Identifies customer issues, finds solutions, or proceeds with the escalation process to another department. • Provides remote technical assistance with regards to software and hardware issues, installation, troubleshooting, and configuration. • Documents clear descriptions of issues from customers and clearly log continuous progress of issues and the resolution the life of the ticket to keep customers informed throughout the process. • Manages Incidents, ensures customers are updated and communicated to regularly, and incidents are escalated and followed-up on in a timely manner. • Proactively works with clients to ensure system uptime and optimal use of system functionality. • Maintains a positive customer service attitude. • Develops technical documentation, FAQs, and maintains a knowledge database. • Maintains up-to-date industry technical knowledge. • Actively participates in Team Meetings and provides training to others on the team as knowledge is developed. • Utilizes a network of relationships to collect and disseminate information, build support, and secure buy-in to achieve desired company objectives. • Assist with larger Team Projects for continuous improvement and acts as a lead on smaller projects.

• Provide real time live chat, ticket based and voice support • On-demand demo and remote support for troubleshooting • Answer incoming phone calls from customers to offer support • Answering support tickets to help customers and free trials