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Solidarity and International Development Expertise
Senior Business Development Manager, Player Support
Location
United States
Posted
175 days ago
Salary
0
Seniority
Senior
Job Description
Senior Business Development Manager, Player Support
Side
- Drive Growth: Identify and develop new business opportunities for Player Support, Community Management, and LiveOps solutions across the North American games market. - Build Relationships: Engage with decision-makers at publishers, developers, and live service operators to understand their needs and present Side’s capabilities with authority and insight. - Strategic Outreach: Lead targeted outreach campaigns using CRM, social, and event-based strategies to expand Side’s footprint among AAA, AA, and indie studios. - Full Sales Cycle Ownership: Manage the end-to-end sales process from prospecting and proposal through contract negotiation and onboarding partnering closely with delivery teams to ensure smooth transitions. - Market Intelligence: Track industry trends, competitor activity, and evolving studio needs to refine Side’s positioning and offerings. - Collaboration: Partner with cross-functional teams globally to build cohesive client solutions and long-term account strategies.
Job Requirements
- 7+ cumulative years of b2b sales or account management experience
- Minimum 3+ years selling or delivering Player Support, Community, or LQA/QA services. sales across Player Support, Community Management, CX, in game services exclusively.
- Proven success closing deals and achieving revenue targets within the gaming or digital entertainment industry.
- Deep understanding of live service operations, player lifecycle management, or outsourced service delivery.
- Strong professional network within the gaming industry particularly among producers, live ops managers, and player experience leaders.
- Excellent communication, negotiation, and presentation skills with comfort engaging senior stakeholders.
- Self-starter mindset with the ability to work remotely and travel as needed for client meetings or events.
- Passion for video games and a strong understanding of how studios engage and retain players.
- Background in co-development, localization, or tech services for games.
- Familiarity with CRM systems, pipeline management, and KPI forecasting.
- A collaborative, people-first approach aligned with Side’s belief that great games start with great partnerships.
Benefits
- Competitive basic salary
- Working with people creating cutting edge interactive entertainment
- Excellent OTE with % based commission package
- Group pension scheme and death in service benefit
- Dynamic and entrepreneurial culture
- Video games focused environment
- The opportunity to work with video games pioneers creating cutting edge interactive entertainment
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