• Drive growth of our instrument service portfolio across CROs, pharmaceutical organizations, and large reference labs. • Identify, pursue, and close new business opportunities. • Develop and execute strategic sales plans to expand market share and build a sustainable pipeline. • Leverage your existing network to generate leads, build trust, and convert prospects into long-term clients. • Manage CRM activity using company SOPs. • Build a strong referral network via cold outreach, B2B strategies, conferences, and relationship-driven business development. • Cultivate strong relationships with current clients, partners, and internal teams through proactive communication. • Deliver persuasive presentations, sales pitches, product updates, and data-driven reports. • Attend team meetings and facilitate communication between customers and technical staff. • Work with internal teams to create accurate Statements of Work. • Negotiate service agreements and maintain a high standard of customer satisfaction. • Travel to client sites and conferences as needed.

• Develop annual, quarterly, and monthly goals, and strategies for partnerships • Strategically identify new partners for THSC and facilitate outreach as THSC’s first point of contact • Collaborate and negotiate with potential THSC partners • Create and oversee processes for THSC members to receive benefits from the partner • Serve as the ongoing liaison between THSC and the partner to make sure they receive everything that was promised in the “partnership deal” • Periodic follow-ups with existing partners including analysis of partnerships in driving new THSC memberships, membership retention and increased revenue. • Working with THSC leadership, Events, Marketing, Technology, and other teams as applicable to: Create and manage sales funnel for partnerships and other projects • Manage sales strategy and communications around major events • Maintain THSC systems and processes for regular sales tracking and communication

• Maintain and grow existing key accounts and develop new business accounts • Develop sales and account management strategies to deliver revenue and GP targets • Meet with sales management on execution of business/account plan • Develop relationships with inside account managers • Partner with vendors to help grow accounts • Prepare quarterly and/or regular business reviews & customer presentations • Complete daily, weekly, monthly & quarterly administrative functions

- Drive Growth: Identify and develop new business opportunities for Player Support, Community Management, and LiveOps solutions across the North American games market. - Build Relationships: Engage with decision-makers at publishers, developers, and live service operators to understand their needs and present Side’s capabilities with authority and insight. - Strategic Outreach: Lead targeted outreach campaigns using CRM, social, and event-based strategies to expand Side’s footprint among AAA, AA, and indie studios. - Full Sales Cycle Ownership: Manage the end-to-end sales process from prospecting and proposal through contract negotiation and onboarding partnering closely with delivery teams to ensure smooth transitions. - Market Intelligence: Track industry trends, competitor activity, and evolving studio needs to refine Side’s positioning and offerings. - Collaboration: Partner with cross-functional teams globally to build cohesive client solutions and long-term account strategies.