Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Designer - REMOTE. In this role, you will play a crucial part in shaping visual storytelling for our partner's digital presence. Your expertise will not only influence the aesthetic but also the strategic impact of the content designed for various social media platforms. You will collaborate with cross-functional teams to produce innovative, platform-native graphics and videos that align with the company’s mission to empower healthcare consumers. This is a hands-on position, ideal for a creative professional with a proactive mindset to drive engagement and brand consistency. Your contributions will significantly enhance the visibility and reach of the projects, making a direct impact on the organization’s overall goals. - Design and produce graphics for organic social media channels and creative assets - Edit social-first video including visual treatments optimized for each platform - Develop and evolve platform-native creative formats - Collaborate closely with the Social Media Manager to translate social strategy into visual content - Partner with the Creative Director to ensure all creative assets align with brand standards - Own day-to-day creative execution for social media and leadership moments - Proactively suggest and implement improvements based on current best practices - Manage multiple projects and deadlines independently in a fast-moving environment - Design visuals that support thought leadership and strategic storytelling Qualifications - 4+ years of experience in graphic design and video editing - Portfolio should include social-first, platform native work and examples of executive-facing design - Advanced proficiency in Adobe Creative Suite, including Photoshop, Illustrator, Premiere Pro, and After Effects - Experience creating platform-native content for channels such as Instagram, Facebook, LinkedIn - Ability to work independently and take ownership of creative execution - Strong understanding of brand consistency and compliance standards - Demonstrated ability to design for attention in fast-moving social feeds - Strong creative judgment with the ability to articulate design decisions - Experience developing repeatable content series or visual systems Benefits - Medical, dental, and vision insurance - HSA contribution and match - Dependent care FSA match - Uncapped paid time off - Paid parental leave - 401(k) match - Personal and healthcare financial literacy programs - Ongoing education & tuition assistance - Gym and fitness reimbursement - Wellness program incentives

• Liderar la planificación estratégica de proyectos de diseño, estimando esfuerzos y coordinando con áreas transversales para entregar propuestas integrales de alto valor. • Ejecutar investigaciones avanzadas (In-depth interviews, Shadowing, Service Safari) para mapear el ecosistema de actores y definir el Problem Statement con precisión quirúrgica. • Definir la arquitectura de servicios mediante la creación de Blueprints, Customer Journey Maps y diagramas de flujo que optimicen los pain points en procesos de postventa y crédito. • Facilitar sesiones de co-creación e ideación utilizando metodologías como Design Thinking y matrices de evaluación para priorizar soluciones innovadoras. • Diseñar prototipos de alta fidelidad y sistemas de diseño escalables que aseguren una transición fluida hacia el desarrollo técnico. • Establecer métricas de éxito y planes de gobernanza que aseguren la sostenibilidad de la experiencia a largo plazo. • Evangelizar la cultura de agilidad y diseño dentro de la organización, actuando como mentor para perfiles menos experimentados. • Analizar la viabilidad de negocio mediante Canvas de Modelo de Negocio y propuestas de valor que alineen la experiencia del usuario con el ROI de la compañía.

• User Research: Conduct user research (interviews, usability testing, surveys) to understand customer, retailer, and operations pain points across the returns journey • Experience Design: Create wireframes, user flows, and high-fidelity designs to improve key product experiences across Happy Returns’ platform • Prototyping: Develop interactive prototypes to test and validate design concepts quickly • Cross-Functional Collaboration: Partner with Product, Engineering, and Operations to translate business requirements into intuitive user experiences • Design Systems: Contribute to and leverage existing design systems to ensure consistency and scalability across products • Data-Informed Design: Use qualitative and quantitative insights (user data, behavioral metrics) to inform design decisions and iterate on solutions

• Conduct user research to gain deep insights into user behaviors, pain points, and needs in the collaboration space. • Collaborate with cross-functional teams, including product managers, engineers, and researchers, to define product strategy and roadmap for the collaboration experience. • Create wireframes, prototypes, and high-fidelity designs that effectively communicate design concepts and interaction models. • Conduct usability testing and gather feedback from users to iterate and improve designs. • Work closely with front-end developers to ensure the design vision is implemented to the highest standard.