• Install, support, troubleshoot, and repair Intuitive products in assigned territory • Perform scheduled maintenance activities including system inspections and preventive maintenance • Troubleshoot, diagnose, and repair all Intuitive products • Coordinate and perform system delivery and installation • Support Intuitive teams and provide feedback to HQ • Conduct training sessions at ISI and facilities • Maintain territory including responding to customer needs and supporting training

• Install, support, troubleshoot, repair, and maintain all Intuitive products • Perform scheduled maintenance activities including inspections, preventive maintenance, software updates, and upgrades • Troubleshoot, diagnose, and repair all Intuitive products within specified timeframes • Coordinate and perform system and hardware delivery and installation • Complete all administrative duties including Spare parts inventory, Field Activity Reports, and Expense Reports • Maintain all Intuitive provided items such as tooling and vehicles • Support Intuitive teams to facilitate company objectives • Complete required training items and maintain aspects of the assigned territory

• Hire and develop a team of deeply technical field engineers capable of guiding AI native customers across a wide range of data, analytical, and AI workloads. • Adapt the team's skills and engagement model to match the needs of digital and AI native customers • Consistently meet or exceed targets by making sure the team knows how to technically qualify workloads, identify important use cases, build proof of concepts, and establish themselves as trusted advisors throughout the customer life-cycle • Travel to customer sites for executive sessions, technical workshops, and building relationships • Establish relationships across internal organizations (engineering, product, services, sales, etc.) to ensure the success of the customers and team • Stay current with emerging Data and AI trends in the digital native tech sector

• Work within hospital environment to evaluate and troubleshoot Patient Care Solutions (PCS) equipment issues and implement appropriate repairs. • Complete Planned/Preventative Maintenance on designated equipment. • Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines. • Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures. • Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Learn and ensure proper care of tools and test equipment and ensure calibration. • Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment. • Mentor with and assist more experienced technicians on progressive repairs and resolution, and will work as a member of the local team to provide efficient service delivery to all accounts within his/her assigned area. • Complete all planned Quality and Compliance training within the defined deadlines. • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.