• Conduct high-volume outbound outreach, including 50–60 cold calls per day, plus email, SMS, and LinkedIn messaging. • Introduce Ernest’s construction and software offerings to prospective clients across franchise, retail, QSR, and commercial markets. • Identify and engage general contractors, property owners, franchise operators, and other potential partners. • Execute top-of-funnel calls to generate interest, qualify basic fit, and route engaged prospects to the sales team. • Build and maintain targeted prospect lists aligned with Ernest’s ideal customer profile. • Research companies, markets, and decision-makers to uncover new opportunities. • Use Ernest’s platform to track outreach, document conversations, and manage lead status. • Follow up consistently with warm leads to convert them into scheduled meetings. • Track metrics and contribute to refining outreach strategies, scripts, and processes. • Collaborate with the sales team to ensure smooth handoff and alignment on pipeline priorities.

• Manage and qualify inbound leads, set appointments, and generate new business opportunities. • Handle Inbound Leads from Ads & Organic Traffic – Qualify leads who opt into the funnel via paid ads, content marketing, or referrals. • Respond to Inbound Cold Email & LinkedIn Replies – Engage with prospects who respond positively to outbound email and LinkedIn campaigns. • Manage your Own Pipeline of Inbound Leads – Use our internal software platform to manage new inbound leads that come in across multiple channels. • Follow Up with Leads in the Sales CRM – Re-engage leads who previously expressed interest but have not yet booked a meeting, and re-engage Closed Lost sales opportunities. • Call & Qualify Inbound Leads – Proactively reach out to inbound prospects, assess their needs, and ensure they are booked in for a call with our Account Executive. • Ensure High Show Rates – Send reminders and confirm attendance for scheduled appointments.

• Own the full sales cycle from lead outreach to follow-up • Contact and nurture inbound leads from platforms like Covalo • Prospect outbound leads using existing CRM data (Pipedrive) • Conduct email, phone, and LinkedIn outreach • Send brochures, catalogs, samples, and follow up on sample feedback • Maintain, clean, and update CRM records • Qualify leads and prioritize high-intent prospects • Coordinate meetings and demos with leadership • Support post-event follow-ups from trade shows and conferences

Role Description We're seeking an experienced, results-driven Sales Development Representative with clear spoken English that is easy to understand for North American callers to join our rapidly growing dental marketing team. This is a fully remote position focused on converting warm, qualified leads into booked appointments for dental practices. You'll be working with pre-qualified prospects who have already expressed interest in dental services - your role is to guide them through the booking process and ensure they connect with the right dental practice. This is a high-volume, high-reward position for someone who thrives on the phone and has a proven track record of exceeding sales targets. Key Responsibilities - Make 100-140+ outbound calls daily to warm leads generated through our marketing campaigns - Convert interested prospects into booked appointments for our dental practice partners - Follow up persistently and strategically with leads through multiple touchpoints - Navigate objections with confidence and professionalism to secure commitments - Maintain detailed records in our CRM system and track all interactions - Collaborate with our marketing team to optimize lead conversion strategies - Meet and exceed daily, weekly, and monthly appointment booking targets Qualifications - Minimum 3+ years of proven B2C or B2B sales experience with documented success - Prior experience in the dental field - Demonstrated track record of consistently hitting or exceeding sales quotas - Experience in high-volume outbound calling environments - Clear spoken English that is easy to understand for North American callers - Proven ability to handle rejection and maintain persistent follow-up strategies - Expert-level phone skills with the ability to build rapport quickly - Strong computer skills and CRM experience Essential Qualities - Self-motivated with the ability to manage your own schedule and priorities - Highly efficient in managing time and maximizing productivity - Relentless work ethic - you're not satisfied until every lead has been thoroughly worked - Natural persuasion skills with the ability to overcome objections smoothly - Hunger for success and motivated by performance-based compensation - Comfortable with repetitive tasks while maintaining enthusiasm and energy Training & Development - Comprehensive training provided on all dental services and procedures - In-depth product knowledge training to ensure confidence in every conversation - Ongoing coaching and support from experienced sales leaders - Access to advanced sales training and professional development resources - Regular training updates as we expand our service offerings Equipment & Workspace Requirements - You must provide your own laptop or desktop computer capable of handling VOIP calls and CRM systems - Reliable high-speed internet connection (wired preferred) - Professional headset or microphone suitable for clear, high-quality phone calls (no laptop mics) - Quiet, distraction-free workspace with a clean, professional webcam and background - Ability to work from a private environment where calls cannot be overheard - Available to work during peak calling hours - Backup power and internet solutions are a plus (recommended for reliability) Compensation & Benefits - Exceptional base salary well above industry standards for experienced performers - Aggressive commission structure with uncapped earning potential - Monthly performance bonuses for exceeding targets - Quarterly accelerators that multiply your commission rates Growth Opportunities - Clear path to Senior SDR and Sales Management roles - Opportunity to build and lead your own team as we scale - Direct mentorship from successful sales leaders Remote Work Benefits - 100% remote position - Flexible scheduling options for work-life balance - High-quality leads provided - no cold calling required - Comprehensive tech stack and CRM tools provided Ideal Candidate Profile - Gets energized by back-to-back phone conversations - Views "no" as the beginning of a conversation, not the end - Has successfully worked in commission-based roles and loved it - Can make 100+ calls a day while maintaining quality and enthusiasm - Takes pride in being the top performer on every team you join - Can work independently without constant supervision - Efficiently manages your pipeline and time to maximize results