• You'll own infrastructure as a product, serving Atticus's product engineering teams as your customers. This means: • Shaping our infrastructure roadmap — developing a clear vision for where our infra needs to go and driving progress toward it • Building security and operational foundations — laying the groundwork for sustainable growth • Improving reliability — reducing MTTR, establishing SLOs, bringing rigor to how we manage outages • Empowering product teams — you'll build the platforms and tools that let them own their systems end-to-end

• Design and optimize high-performance data pipelines for distributed training and storage (using tools like Arrow, DuckDB, LanceDB, BigQuery, vector databases). • Focus on low-level optimizations (latency, throughput, reliability, GPU usage). • Build monitoring and visualization tools for tracking data quality, pipeline performance, and experiments. • Optimize distributed AI workloads for reliability, latency, and efficiency. • Scope and supervise projects so that interns, PhD students, and post-docs can contribute and collaborate effectively. • Support recruiting efforts and help shape the growth of the infrastructure team.

• Provide Tier 3 support for complex infrastructure and application-related incidents • Monitor system health, performance metrics, application logs, and infrastructure telemetry • Troubleshoot and resolve production issues across AWS infrastructure and Drupal-based platforms • Support AWS cloud services including compute, storage, networking, and security components • Investigate and diagnose performance bottlenecks, resource constraints, and configuration issues • Support CI/CD pipeline operations and troubleshoot deployment or release failures • Perform root cause analysis for recurring incidents and implement preventive measures • Coordinate incident response and resolution with development, DevSecOps, security, and infrastructure teams • Execute routine maintenance tasks including patching, scaling, backups, and system updates • Support deployment activities and release verification in production environments • Manage user support tickets and ensure timely resolution within SLA requirements • Maintain and update technical documentation for operational procedures and known issues • Implement and maintain monitoring alerts, logging, and automated health checks • Support disaster recovery testing and business continuity planning • Ensure compliance with federal security requirements and audit controls • Interface with federal stakeholders on operational status, issue escalation, and resolution • Collaborate with AWS support and third-party vendors for escalated technical issues

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a skilled and reliable MEP Technician to join our facilities team. The ideal candidate will have experience in Mechanical, Electrical, and Plumbing systems, and be responsible for the maintenance, repair, and installation of building services equipment. This role ensures all systems operate efficiently and safely in compliance with relevant codes and standards. As an MEP Technician, the employee is responsible for the day-to-day maintenance and service on the electrical - mechanical systems supporting the Data Center, including documentation of systems and ongoing service and support. Responsibilities - Provides high quality, accurate, consistent, and efficient work for internal and external customer service surrounding the Company values. - Adopt and use defined systems, tools, procedures, processes, and standards. - Proactively manage ticket queue for timely request and response completion. - Assist in completing assigned projects. - Update documentation in a timely and accurate manner. - Assist in installation and termination of network, access control and communication wiring and components. - Ensure all aspects of the physical infrastructure are kept clean and orderly. - Perform routine physical inspections for alarm identification and operational issues. - Understand and follow escalation procedures. - Adhere to security procedures and controls. - In emergency situations, dispatch technicians and or vendors, as needed, in the absence of Management. - Other responsibilities as required. Electrical - Demonstrated ability to operate, troubleshoot, repair and assist in performance of preventative maintenance of TierPoint’s electrical systems and components. - These can include: low and medium voltage switch gear, static transfer switches, power distribution units, remote power panels, branch circuits, diesel generator systems, UPS systems, building fire alarm/life safety, fire suppression systems and critical infrastructure monitoring systems. - Basic understanding of aspects of Data Center electrical operations. HVAC/Plumbing - Operate, troubleshoot, repair and perform preventative maintenance of TierPoint’s mechanical systems and components. - These can include but are not limited to: CRAC/CRAH units, condensing coils, rooftop units, chillers, cooling towers, and associated components for HVAC and plumbing systems. - Fundamental understanding of aspects of Data Center mechanical operations. Qualifications - Minimum Qualifications – Electrical Path: - Fundamental understanding with most of the following: multi-module or single module UPS systems, electrical switchgear, diesel generators. - Exercise flexibility in challenging situations. - Basic understanding of automated building control systems. - Possesses understanding of standards, practices and procedures of installing, testing and operating electrical. - Usually works with limited supervision. - Minimum Qualifications – Mechanical/Plumbing Path: - Fundamental understanding of most of the following: Datacenter HVAC and related components; i.e. CRAC/CRAH, chillers, cooling towers and rooftop units, plumbing/piping and related components. - Exercise flexibility in challenging and/or perplexing situations. - Basic understanding of automated building control systems. - Possesses understanding of standards, practices and procedures of installing, testing and operating electrical and mechanical equipment. - Usually works with limited supervision. Preferred Qualifications - Minimum of two years of technical training or equivalent progressively responsible related experience in a web hosting or other mission critical building engineering operations. - 1 year as a Journeyman Electrician or HVAC Technician experience. - Technical training may be trade school or manufacturers training on UPS systems, medium voltage switch gear, low voltage power distribution units, building automation systems, 1.0 megawatt and larger engine-generator sets and/or large diesel engines, and other training directly related to the operation and maintenance of electrical/mechanical plant in a high reliability environment. - Trade Technical School Certification or Degree - Electrical/Mechanical Engineering, Engineering/Mechanical Technology, Construction Management, a related field or equivalent experience. - Familiarity with ASHRAE, NEC and NFPA. - Excellent verbal, written, and interpersonal skills. - Ability to work on multiple projects simultaneously in demanding work environment. - Proficiency in using MS Office Suite and Windows-based computer applications. - Ability to use a ladder to work in elevated areas. Working Conditions - Facility/construction environment. - Data center environment – sensitive computer equipment and complex power/cooling systems. - Ability to work in controlled environments and handle physical tasks such as lifting hardware or navigating confined spaces. - The position is responsible for responding to 7/24-hour electrical and/or mechanical operational issues, which requires off-hour coverage. Pay Transparency TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors - i.e. budgetary requirements. Pay Range: $27.40 - $44.00