• Design, build, and maintain scalable cloud infrastructure • Implement and improve CI/CD pipelines for faster, safer deployments • Ensure platform reliability through monitoring, alerting, and observability • Manage incident response, root cause analysis, and postmortems • Improve system performance, uptime, and disaster recovery readiness • Automate infrastructure provisioning using Infrastructure-as-Code tools • Partner with Engineering teams to improve security and operational best practices

• Own backend delivery, execution quality, and roadmap alignment • Translate product and business priorities into clear technical plans • Improve test coverage, deployment confidence, and production quality • Partner closely with DevOps to reduce incidents and improve system reliability • Drive continuous improvement in uptime, performance, and operational maturity • Conduct regular 1:1s with backend engineers to identify gaps, risks, and growth opportunities

• Define and maintain SLIs, SLOs, and SLAs for the Internet-based Quality Improvement and Evaluation System (iQIES) application • Performance tuning that will model load scenarios, forecasting capacity, and optimize scaling strategies • Design and optimize the observability stack through New Relic, CloudWatch, and Jenkins CI/CD pipelines • Participate in root cause analysis for operational issues and improve incident response process • Participate in creating, monitoring, and optimizing actionable alerts to respond to issues in a timely manner • Develop tools and scripts • Develop and maintain Jenkins CI/CD pipelines, using declarative Jenkinsfiles and foundational Groovy for pipeline logic and enhancements • Deploy services to Fargate, EKS, Lambda, Airflow, Databases • Manage security groups and access controls • Thoroughly understand fundamentals like security groups, IAM, managing RDS • Apply patch management and hardening practices • Align with DevOps and Technical Leads to ensure overall strategy • Actively participate in releases and product launches with expectation of being online during release windows

• Plan, implement, and maintain scalable, reliable, and secure infrastructure on AWS (Lambda, ECS, RDS, ElastiCache, CloudWatch, S3, IAM); • Manage and continuously improve CI/CD pipelines using tools such as Bitbucket Pipelines and Jenkins; • Automate infrastructure provisioning and management using tools such as Terraform, CloudFormation, or AWS CDK; • Ensure effective system observability and monitoring with tools like CloudWatch, Prometheus, and Grafana; • Proactively implement infrastructure security practices (DevSecOps), IAM policies, audits, and continuous vulnerability analysis; • Lead technical incident response, conduct root cause analyses, corrective actions, and preventive measures (post-mortem); • Mentor the team and promote a DevOps culture, automation, and continuous improvement of processes and tools used; • Collaborate directly with internal teams to define development and deployment standards aligned with market best practices.