• Build and operate Voice platform services with high performance, scalable and zero downtime releases in the AWS environment • Integrating 3rd party AI tools into our ecosystem • Take care of the smooth running of our infrastructure • Participate in the development of automation and scaling of our infrastructure • Improve security • Collaborate across teams on best practices to build, test and operate services at scale

• Support and operate enterprise-scale, mission critical database platforms across PostgreSQL, MongoDB, MySQL/MariaDB, and Microsoft SQL Server. • Ensure high availability, performance tuning, disaster recovery. • Participate in identifying opportunities for improving database reliability and performance. • Automate tasks related to the database lifecycle and infrastructure. • Work on capacity planning, database scaling, and optimization efforts.

• Lead the development and articulation of complex architecture vision and strategy, ensuring alignment with business goals and strategic initiatives. • Champion the adoption of best practices and emerging technologies, driving innovation and continuous improvement across the organization. • Collaborate with senior stakeholders across the organization, influencing decision-making and ensuring alignment on complex architectural solutions. • Lead the evaluation and selection of new technologies and solutions, ensuring they meet the organization's evolving needs and strategic direction. • Develop and maintain comprehensive architectural documentation, ensuring clarity and consistency across all stakeholders. • Proactively identify and mitigate potential risks and challenges, ensuring the successful implementation and ongoing operation of complex architectures. • Serve as a subject matter expert and advocate for architectural best practices, contributing to the development of organizational standards and policies. • Provide expert guidance and mentorship, fostering a culture of collaboration and knowledge sharing.

• Design, develop, and maintain high-quality, reusable reference libraries, frameworks, and foundational services that empower application teams to build scalable and robust solutions (e.g., common patterns for Kafka integration, gRPC/Protobuf communication, and Role-Based Access Control (RBAC)). • Create comprehensive, documentation-first resources, examples, and templates that serve as blueprints for engineering teams. • Collaborate closely with product-aligned engineering teams to understand their needs and ensure enablement solutions are practical, maintainable, and widely adopted. • Contribute to fostering a culture of technical excellence, standardization, and continuous improvement across the engineering organization. • Provide guidance and support to engineering teams on the effective adoption and utilization of enablement tools and libraries. • Independently drive the design, development, and delivery of reusable tools and libraries from conception to completion, effectively managing project scope and communicating progress.