• Plan, organize, and oversee end-to-end delivery of assigned programs – ensuring clarity of scope, objectives, timelines, and success criteria. • Lead cross-functional teams to execute complex initiatives spanning process, technology, and organizational change. • Monitor program health, manage risks and issues, and proactively remove barriers to ensure successful delivery. • Ensure all projects adhere to PMO standards, tools, and reporting requirements. • Serve as the primary point of contact for program stakeholders, providing clear communications on status, milestones, and key decisions, risks, and issues. • Prepare and present program updates, reporting, and recommendations to senior leadership and governance forums.

• Help large federal agencies successfully adopt and deliver mission-critical software by bringing structure, clarity, and momentum to complex programs • Work at the intersection of customers, internal teams, and compliance requirements to ensure programs are delivered with confidence and impact • Coordinate cross-functional delivery across Engineering, Product, and Customer teams to support federal implementations • Lead program planning and execution for deployments within large federal agencies • Track and support compliance-related requirements, helping teams stay aligned with federal standards and customer expectations • Communicate program status, risks, and milestones to internal stakeholders and federal agency partners, including senior leaders • Maintain documentation, schedules, and action items for complex initiatives

• Manage a portfolio of key customer accounts and help drive CS metrics such as GRR, NRR and Adoption. • Build and deepen executive relationships with customers through QBRs (Quarterly Business Review), MBRs and regular check ins. • Present a company 360 view of customers’ key performance metrics and health score. • Propose, develop and lead the execution of adoption plans and corrective action plans, successfully prescribe impactful solutions. • Influence long-term strategic direction to C-level executives and serve as a supporting business partner. • Ensure the health of the account remains high at all times by producing documents, meetings, presentations, reports, and webinars. • Ability to establish and grow in senior-level relationships (Directors, VP, etc.) being seen as a trusted advisor. • Build and deepen relationships with customer stakeholders by delivering top-notch services. • Inform account strategy in generating and developing business growth opportunities, working collaboratively with leaders, and Product. • Negotiate with stakeholders both internal and external to arrive at optimal solutions to resolve client business problems. • Create and maintain clear Ways of Working that will guide the partnership. • Drive business development, forecast accurately and achieve strategic goals by leading customers through the entire impact journey that Inspectorio can offer. • Influence long term strategic direction and serve as the product expert. • Be able to prioritize across multiple work streams to ensure client satisfaction while still holding Inspectorio’s development capacity as a top priority. • Understand each customer’s Quality and Sustainability goals, strategic growth plans, business drivers, technology strategy, and competitive landscape. • Lead system configuration conversations with the client and collaborate closely with Product and Solutions Consulting teams to complete the work necessary to resolve the business problems. • Facilitate system integrations by working closely with business and IT stakeholders externally as well as Engineering and Product teams internally. • Stay up to date with all Product and major Industry developments - Successfully prescribe an impactful solution and be able to convince customers of the impact. • Maintain clear and updated documentation on all information gathered to ensure the rest of the team is enabled to operate efficiently. • Be able to navigate the complexities of a Fortune 100 size enterprise to arrive at solutions that are optimal for all involved stakeholders. • Use active listening to truly understand and translate business problems into concrete requirements, and be able to find suitable solutions through configuration, process recommendations, or product development.

• Design and maintain a clear, end-to-end education journey for upmarket and enterprise customers, aligned to onboarding, expansion, and long-term success. • Define what “great” education looks like for this segment and translate that into repeatable programs and assets. • Establish success metrics to measure the impact of education on adoption, confidence, and customer outcomes. • Develop and maintain educational content tailored to mid-market and enterprise needs, including linear learning courses, live and virtual training sessions, and technical and product-focused articles. • Ensure content is practical, outcome-oriented, and reflects real customer workflows and use cases. • Continuously iterate on content based on customer feedback, product changes, and support insights. • Plan and deliver custom training sessions for Vanta’s premium support and strategic customers. • Facilitate live training with confidence and clarity for technical and executive audiences. • Adapt training in real time based on customer maturity, risk profile, and goals. • Identify gaps in educational resources and spot recurring customer challenges and opportunities for enablement.