• Overseeing HR operations • Leading employee relations • Designing talent management strategies • Ensuring compliance with labor laws • Collaborating with leadership team to align HR practices with company goals • Recruiting, training, and managing employee relations • Managing employee issues, such as grievances and disputes • Researching, developing, and updating organizational policies and guidelines • Implementing strategic planning to determine objectives and forecast needs • Leading the performance management process • Managing and maintaining employee records

• Overseeing and leading the development, implementation, and management of all labor relations strategies, policies, and activities. • Lead negotiations and maintain effective working relationships with labor unions • Oversee and resolve labor grievances and disputes in a timely and effective manner • Ensure compliance with federal, state, and local labor laws and regulations • Lead, mentor, and develop the labor relations team • Act as a liaison to foster a positive workplace culture • Support the organization in managing significant organizational changes • Provide regular reports on labor relations issues and trends to senior leadership

• you’ll be the go-to “on the ground” expert in charge of understanding and implementing local compliance processes, communicating these processes across the International organization, and executing processes directly with customers and employees where needed. • You care deeply about both the employee and customer experience. • You can simplify and articulate legalese and complex concepts into clear, easy-to-understand terms. • You genuinely enjoy figuring out how and why things work and are excited by opportunities to drive improvements. • You love learning about new products and subject matter (such as employment law updates), and helping others learn as well. • You will develop proactive initiatives to maintain our overall compliance in the market, coordinating with other stakeholders across the International Customer Success, Sales, Legal, and Product teams. • You have a natural curiosity to develop deep subject matter expertise in your region, combined with a people-first and practical mindset. • You are a problem solver who genuinely enjoys figuring out how and why things work, and you have an ability to both design the right compliance processes and implement them first-hand.

• Leads strategic employee initiatives to ensure alignment with business goals and objectives within talent management, performance, compensation, training, and culture initiatives. • Builds strong business relationships with internal stakeholders (VP+ level), acting as the main point of contact for all people-related matters in the business unit such as supporting performance management, employee relations issues, conducting HR investigations, increasing engagement, reducing turnover, talent planning, and conducting terminations and exit interviews. • Applies depth of HR knowledge and may guide new or other HRBP team members regarding policies or practices. • Operates independently and identifies opportunities to apply solutions that will solve complex business problems. • Leads and executes change management projects and manages HR-related internal and external communications within the business unit. • Coaches managers on all aspects of people management such as employee development, disciplinary action, terminations, and employee engagement utilizing data and trends. • Assists in implementing HR policies, procedures, and programs across the company, helping to maximize usage, recommending impactful changes, and creating sustained solutions to employee challenges. • Participates and leads special projects around global HR processes and utilizes successful project management skills and tracking. • Enables high-performing teams using people data and metrics provided to business units on a regular basis. • Works closely with the internal Talent Acquisition team ensuring alignment between business requirements, culture, and candidates for onboarding and internal mobility needs. • Works in conjunction with the Learning & Development team, assisting in creating learning materials and conducting training programs as required. • Maintains in-depth knowledge of legal requirements globally related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. • Partners with the legal department as needed/required. • Participates in company compliance with all existing governmental and labor legal reporting requirements, including any related to EEO, AAP, ADA, FMLA, DOL, Worker compensation, etc. • Provides strong customer service to all stakeholders ensuring HR continually drives value throughout the business. • Demonstrates the highest levels of integrity in handling confidential information.