• Design, implement, and optimize solutions using Salesforce Service Cloud and Experience Cloud • Configure case management, knowledge base, omni-channel routing • Build branded customer/partner portals • Understand service processes and translate them into Salesforce solutions • Document functional requirements and create solution design • Map requirements with OOB features and identify need for customization • Guide clients in buy vs build decisions • Prepare Solution design, System Architecture and Entity Relationship Diagram • Configure Service Cloud features such as Case Management, Knowledge, Omni-Channel, Entitlements, Digital Engagement, Chat Bots and CTI • Implement field Service and Survey’s • Implement App Exchange products such as CTI (Nice Incontact / TalkDesk etc), Survey Monkey, OwnBackup • Create reports and dashboards as per client requirement • Configure Single Sign on • Identify integration requirements and suggest approach • Build and customize Experience Cloud sites for customers and partners • Configure Experience Cloud features such as Experience Builder, Customer Service, Partner Central, Self-Service Portals, Chatbots, Knowledge and Chatter • Customize Experience Cloud templates for branding and usability • Ensure responsive design and accessibility across devices • Prepare configuration runbooks and guide development team • Conduct user training sessions and create documentation

• Implementing and optimizing Sales Cloud and Experience Cloud to enhance customer engagement and streamline sales processes. • Gathering business requirements, configuring Salesforce features, and ensuring seamless user experiences across portals and communities. • Collaborate with stakeholders to understand business processes and translate them into Salesforce solutions. • Document functional requirements and create solution design. • Configure and customize Salesforce Sales Cloud to meet business needs. • Design and implement Experience Cloud portals. • Map requirements with OOB features and identify need for customization • Guide clients to make buy vs build decisions. • Configure various features of Sales Cloud such as Sales Management, Campaigns, Lead Conversion, Forecasting, Sales Cadences, Account Management, Territory Management. • Prepare configuration runbooks and guide development team • Conduct user training sessions and create documentation.

• Collaborate with stakeholders to understand pricing and billing processes. • Document functional requirements and create solution architecture, System Architecture and Entity Relationship Diagram • Excellent understanding of Quote to Cash end to end business process • Configure Salesforce CPQ for complex pricing, discounting, and bundling. • Implement Salesforce Billing for invoicing, payment collection, and revenue recognition. • Design subscription and recurring revenue models. • Experience building Usage products • Guide clients to make buy vs build decisions • Design integrations with NetSuite, ERP systems, Payment gateways, and tax engines and implement them. • Develop custom workflows, approval processes, and automation for CPQ and Billing. • Configure reports and dashboards as per client requirement. • Prepare configuration runbooks and guide development team • Create documentation for CPQ billing processes and Conduct user training. • Support deployment and post-implementation enhancements.

• Understand service processes and translate them into Salesforce solutions. • Document functional requirements and create solution design. • Map requirements with OOB features and identify need for customization • Guide clients to make buy vs build decisions. • Prepare Solution design, System Architecture and Entity Relationship Diagram • Configure Service Cloud features such as Case Management, Knowledge, Omni-Channel, Entitlements, Digital Engagement, Chat Bots and CTI. • Implement field Service and Survey’s • Implement App Exchange products such as products such as CTI (Nice Incontact / TalkDesk etc), Survey Monkey, OwnBackup • Create reports and dashboards as per client requirement. • Configure Single Sign on • Identify integration requirements and suggest approach • Build and customize Experience Cloud sites for customers and partners. • Configure Experience Cloud features such as Experience Builder, Customer Service, Partner Central, Self-Service Portals, Knowledge and Chatter • Customize Experience Cloud templates for branding and usability. • Ensure responsive design and accessibility across devices. • Prepare configuration runbooks and guide development team • Conduct user training sessions and create documentation