• Investigate, troubleshoot, diagnose and resolve technical issues related to our Messaging APIs • Communicate effectively (both verbal and written) with our customers and internal stakeholders • Problem solve, have a natural curiosity and demonstrate the ability to learn rapidly • Capture knowledge, for customers who prefer solving their own issues without having to contact support

• Design, build, test, deploy, and maintain integrations using Workday Studio, Core Connectors, EIB, PECI, Cloud Connect and REST/SOAP APIs. • Troubleshoot interface issues, monitor logs, and ensure data accuracy across systems. • Act as a Workday technical subject-matter expert for HR, IT, Finance, and business teams. • Support delivery of the Workday product strategy, ensuring alignment with Modaxo’s broader People and Business priorities. • Configure and enhance Workday business processes across multiple modules. • Lead activities related to bi-annual Workday releases, including regression testing and impact assessments. • Provide day-to-day technical support for Workday, resolving issues and ensuring data quality. • Offer training and guidance to users, SMEs, and partners to strengthen Workday knowledge across the organisation.

• Help formalise and grow the support function • Keep live customer Virtual Agents running smoothly • Build processes and tooling for operational efficiency • First responder for technical issues and triaging problems • Coordinate with teams for issue resolution • Maintain and update customer workflows • Ensure platform security and health • Operate the AI decision engine for system accuracy improvements • Contribute to engineering work for internal tooling • Write runbooks and documentation for self-sufficiency • Participate in 24/7 on-call rotation

Locus Robotics is a global leader in warehouse automation, delivering unmatched flexibility and unlimited throughput, and actionable intelligence to optimize operations. Powered by LocusONE, an AI-driven platform, our advanced autonomous mobile robots seamlessly integrate into existing warehouse environments to enhance efficiency, reduce costs, and scale operations with ease. Trusted by over 150 industry leading retail, healthcare, 3PL, and industrial brands in over 350 sites worldwide, Locus enables warehouse operators to achieve rapid ROI, minimize labor costs, and continuously improve productivity. Our industry-first Robots-as-a-Service (RaaS) model ensures ongoing innovation, scalability, and cost-effectiveness without the burden of significant capital investments. With proven capabilities in diverse workflows—from picking and replenishment to sorting and pack-out—Locus Robotics empowers businesses to meet peak demands and adapt to ever-changing operational needs. As part of our Customer Success team, you’ll be the technical expert driving seamless robotic system deployments, troubleshooting complex issues, and acting as an escalation point for clients and onsite engineering teams. You’ll work across software, hardware, and IT teams, gaining broad exposure to all technical aspects of our robotics platform. The working hours for this role are: Thurs 6PM - 2AM ET Fri 6PM - 2AM ET Sat 6PM - 6AM ET Sun 6PM - 6AM ET Responsibilities Own the execution of software version upgrades and new release deployments. Manage and update SLAM-based maps, implementing changes to optimize robot navigation. Configure site-specific parameters to optimize robot performance for customer sites (aisle widths, flooring adjustments, and other environmental factors). Track, analyze, and report trends in support requests, bugs, and system failures to help drive long-term product improvements. Manage customer support tickets for tier 2 technical issues while providing superior customer support, ensuring a smooth experience for clients, vendors, and internal teams. Develop and maintain documentation, FAQs, and internal troubleshooting guides. Collaborate with cross-functional teams to diagnose and resolve complex system issues. Contribute to product/tool improvement by relaying customer feedback and field observations to design and engineering teams. Qualifications