This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Chapter Experience Associate supports ISACA’s chapter leaders worldwide by delivering outstanding, timely, and solutions-oriented service. This role plays a key part in developing and enhancing programs, tools, and services that empower chapter leaders to provide an exceptional experience to their members. In addition to administrative and operational support, the Associate collaborates closely with the Chapter Experience team and contributes to projects, initiatives, and process improvements that strengthen the overall chapter experience. The role also promotes a positive, high-performing work environment by fostering collaboration, accountability, and continuous improvement. The Associate is expected to uphold high standards, maintain strong attention to detail, and contribute to a dynamic team culture that encourages experimentation, agility, and constructive inquiry. Responsibilities - Respond to volunteer leader requests supporting them throughout their leadership journey, ensuring alignment with ISACA Global’s mission, strategy, and policies. - Partner with the Customer Support Center to ensure volunteer chapter leader rosters are accurately maintained and updated, as needed. - Track, analyze, and report on Customer Support Center inquiries related to chapters to identify trends and improvement opportunities. - Manage and prioritize queue of chapter leader requests to ensure timely and effective resolution. - Coordinate, maintain and continuously improve daily processes for Chapter credits and reimbursements. - Support ongoing processes and daily operations for Chapter Experience, including but not limited to, chapter dues maintenance, chapter formation, compliance, chapter bylaws updates, and chapter maturity tracking, etc. - Coordinate and maintain processes for annual tax filings and ongoing communication between North American chapters and ISACA’s internal tax team. - Work cross-functionally with ISACA Global staff to seed discussion topics for conversation in the Chapter Leader Exchange, as appropriate. - Partner cross-functionally to help develop, document, and refine repeatable processes that enable ISACA staff to support chapters and volunteer chapter leaders. - Work cross-functionally with chapter leaders, regional ambassadors, chapter advisory groups, and ISACA Global staff to curate and maintain a library of preferred practices for chapters and volunteer chapter leaders in Chapter360. - Ensure timely and accurate report distribution to both internal and external stakeholders. - Other duties as assigned. Qualifications - Associate's Degree or equivalent combination of education and professional experience. - 2+ years in an administrative or program support role. - Proven track record of delivering successful, collaborative internal and/or external customer service and support. - Proficiency in Microsoft Office products (Word, PowerPoint, and Excel). - Excellent written and oral communication skills. - Strong time management, prioritization, and organizational skills. - Preferred: Bachelor’s Degree or equivalent combination of education and professional experience. - Preferred: 3+ years in an administrative or program support role. - Preferred: Program coordination or management experience. - Preferred: Working knowledge of Association Management Systems and/or Customer Relationship Management (CRM) systems. - Preferred: Professional Association or Nonprofit experience. - Preferred: Experience working with volunteers from diverse cultures, experience levels, and backgrounds. - Preferred: Proficiency in using Salesforce and Service Cloud. Requirements - Passion for developing and iterating people-first services. - Tenacious, curious, and a fast learner – able to overcome obstacles to get answers. - Strong written and verbal communication skills to share insights and influence stakeholders. - Ability to work collaboratively with various stakeholders who may have competing interests. - Well organized, detail-oriented and self-motivated. - Comfortable in a fast-paced, constantly changing environment. - A self-starter with a strong bias for action. - Minimal travel is expected, based on the needs of the department, team, and role. The position may require occasional onsite presence and/or participation in team meetings or company-sponsored events as announced. Benefits - ISACA Career Opportunities and Benefits. Equal Opportunity Employer (EEO) ISACA is proud to be an equal opportunity employer. ISACA is committed to building an environment of diversity, equity, and inclusion where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, age, ancestry, disability, genetic information, citizenship, sexual orientation, veteran status, marital status, familial status, military discharge status, or any other characteristic or status protected by federal, state, or local law. We support an inclusive workplace where employees excel based on merit, qualifications, experience, and ability. Posted Salary Range USD $49,556.00 - USD $69,357.00 /Yr.

The Organization What if K-12 education were designed to help all students develop lives of meaning and purpose? Wayfinder was founded at the Stanford d.school to answer this question. Our goal is to double our impact each year for the coming years. Our vision is to become the preeminent future-ready skills curriculum company in the world — leading the global movement of purpose, meaning, and belonging-based education worldwide. What We Value In this contract work, you’ll be supporting a team of incredibly motivated and dedicated staff members committed to living our organization's values. We work collaboratively across teams, and we feel and act like a purpose-driven organization. To the best of our abilities, each person’s role aligns with their own sense of purpose, which feeds into Wayfinder’s larger sense of purpose. We value equal access, inclusive community, and belonging, and these values are represented in our product, our team, and our school partners. Product: We develop our learning tools using human-centered design principles. We work with grade-level experts to ensure our curriculum is developmentally appropriate and engaging at all levels. Every Wayfinder lesson is supported by relevant research, prototyped in classrooms, and vetted by teachers over rounds of feedback and iteration. We use Universal Design for Learning principles to give every student an equal opportunity to succeed. Team: Our team is composed of people from all different backgrounds and walks of life. We intentionally recruit, hire, and work with people of diverse identities + experiences. We focus on belonging: being connected, accepted, and valued by the people around us.  School Partners: We intentionally target a wide array of educational partners, from traditional to non-traditional, that work with a range of students from different socioeconomic groups. We’ve taught our curriculum in high-need schools in the Bronx, independent schools in Silicon Valley, and after-school programs in San Antonio. The Role Support our team of world-class Wayfinder trainers, or guides, as we like to call them. The ideal Wayfinder guide pairs an engaging and dynamic personality with a level of knowledge to facilitate professional learning experiences that leave educators feeling confident and excited to implement Wayfinder in their classrooms. We are looking for an enthusiastic, dedicated person who is excited to work in a fast-paced environment and has a proven track-record of project management and an entrepreneurial mindset. You are extremely organized, have strong interpersonal and communication skills, and thrive off of the opportunity to solve real-world problems for educators.  Please note that this is a seasonal, contractor opportunity. If you are interested in full-time employment with Wayfinder, please see currently open opportunities on our Careers page. No agreement for full-time employment is indicated through your acceptance of this contracted position.

Job Title Customer Support Engineer I-II Job Category Product Support Job Description What starts with YOU, moves the world! Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Customer Support Engineer I-II (Remote) . What you will do: Serve as a technical point of contact for customer‑reported product and service issues, helping identify root causes and drive timely, permanent solutions. Manage day‑to‑day issue resolution activities, including investigation, coordination of containment actions, and follow‑through to final corrective action. Communicate issue status, risks, and resolution plans to internal stakeholders such as sales, service, manufacturing, quality, and suppliers; Level I provides updates, while Level II leads communication for complex cases. Analyze field data, warranty information, and customer feedback to understand impact, trends, and priorities. Provide on‑site support to key customers as needed to assess reported concerns, verify conditions, and support rapid containment. Collaborate with engineering and manufacturing teams to support design improvements, process changes, or service actions that prevent repeat issues. For Level II, lead high‑priority or escalated customer issues, mentor less‑experienced engineers, and help refine service and quality processes. Who you are:

• Serve customers via phone, fax, mail and/or email by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining client database, and customer profiles • Resolve problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems • Redirect complex or specialized concerns to the appropriate team for follow-up (e.g., Audiology inquiries, technical product support, etc.) when applicable • Investigate and resolve problems related to the shipment of product, returns, credits, and orders • Handle customer complaints with a sense of urgency and see through to satisfactory resolution • Work cross functionally to ensure an effortless customer experience • Ability to consistently meet stated KPIs