• In this high visibility position, you will play a critical role representing our delivery organization in pre-sales engagements, ensuring technical feasibility of the proposed implementation solutions, helping to deliver significant value to our clients. • The Technical Solutions Director will help to drive Vendavo’s service bookings by providing technical expertise to our sales and strategic solutions team during the process of analyzing client requirements and mapping these to our solutions. This will include providing clients with an understanding of our integration capabilities, and ownership of technical feasibility analysis with our product management and delivery organization. • Own the creation and continual improvement of our technical sales collateral. • Participate in implementation workshops and be responsible for identifying solution extensions that will need to be accounted for in the project estimates. • Own project estimation, which will require interaction with our solution architect and product management teams. • Ensure continued refinement of our baseline estimation models, including managing the feedback loop between estimates and actuals after project delivery. • Own creation of a solution extension catalogue to ensure repeatability of future estimation including post-delivery documentation of configured extension details and storage of the code (where possible). • The Technical Solutions Director will gain extensive customer-facing experience through frequent customer and partner interaction, including the opportunity to interact with the key decision makers at our prospects and customers. • Other duties as assigned.

• Continued education and mastery of Workforce Engagement Management products offered by RingCentral including Quality Management, Analytics, and Workforce Management. • Collect and document Workforce Engagement Management needs and requirements through client discovery calls and RFPs. • Demonstrate Workforce Engagement Management (WEM) products including Quality Management, Analytics, and Workforce Management. • Assist in internal scoping of recommended and demonstrated products. • Serve as an advocate for the WEM tech stack; identifying, and reviewing new WEM technologies.

• Deliver successful workshops of both technical and non-technical backgrounds that shape and influence customer use cases and architecture design decisions. • Contribute to the development of repeatable methodologies and tools designed to scale Red Hat’s services capabilities, promote repeatable customer engagements, and lower delivery risk. • Demonstrate thought leadership in the areas of 5G RAN, Openshift Container Platform, Red Hat AI technologies, by producing world-class white papers, webinars, etc., and speaking at industry-leading conferences. • Define technical strategy for high-value opportunities, including complex RFx responses. • Lead cross-functional teams in solution design and validation. • Influence product roadmaps based on customer and industry insights. • Represent the company as a thought leader in industry forums. • Develop advanced reusable assets to accelerate solution adoption.

About Kustomer Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi. Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team. Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year. About the Role Picture yourself at the forefront of transforming how businesses engage with their customers; collaborating with some of the brightest minds who launched not only an MCP server but several AI assistants to change the game in customer service; all within a driven, collaborative, and rewarding environment. As a Solutions Consultant (SC), you’ll play a pivotal role in the technical, solution-oriented, and competitive aspects of the Kustomer sales cycle, partnering closely with our East Coast-based sales team. This role requires a unique blend of technical acumen and sales expertise. You’ll work alongside Account Executives to articulate the value and technical advantages of the Kustomer platform, engaging C-level and director-level executives with confidence and credibility. In close collaboration with Sales, Marketing, and Product teams, you will serve as the technical bridge between our Account Executives and prospective customers. You’ll own the primary technical relationship throughout the sales process, driving customer satisfaction by proactively delivering insightful technical guidance; whether in person or virtually. You'll be responsible for: Working closely with Sales teams, your peers, and product management to deliver the appropriate solution and establish credibility and trust with the customer Evangelizing Kustomer platform value to customers (including business & IT executives) Business requirements assessment and delivery of findings, including key pain points, proposed solutions to meet business needs, and ROI where applicable Mapping RFI/RFP requirements to software solutions Scoping, managing and executing customer pilots and Proof of Concepts Solution scoping abilities - using our existing solution and influencing new product development May involve handling sensitive personal data Your qualifications and experience: 8+ years of Mid Market/Enterprise software selling experience Ability to support clients on East Coast Excellent interpersonal, communication, persuasion, presentation, and writing skills CRM, Contact Center or Customer Service Experience is highly desired Demonstrated understanding of web technologies, including HTML, CSS, Webhooks, APIS, and JavaScript, with the ability to apply these concepts within modern SaaS applications Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution Must be willing to work in a fast-paced startup environment with multiple responsibilities Bachelor's degree or relevant professional experience May include traveling up to 30% of the time HIPAA Compliance All roles at Kustomer may involve handling sensitive personal data. Benefits Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks. Diversity & Inclusion at Kustomer Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status. Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.