• Collaborating with business and product teams to successfully execute, maintain, and manage new client onboarding and internal projects • Guiding clients through their journey from contract signature to successful rollout, serving as their trusted advisor • Navigating client requirements and scope with confidence, transforming complex needs into actionable rollout plans including but not limited to: scope, process flows, requirements, stakeholder communication plans and project timelines • Demonstrating ability to handle challenging situations and problem-solve with urgency when rollout roadblocks arise • Serving as product Subject Matter Expert, guiding clients to best practice decisions • Building and nurturing strong relationships with clients and internal teams through proactive communication, managing stakeholder communication plan • Proficiency in managing, coordinating and executing test plans • Identifying opportunities to create and develop more efficient onboarding processes based on real-world rollout experiences • Managing & mitigating risks across projects, proactively working to prevent scope and timeline creep • Working cross-functionally with development teams, managing daily stand-ups to ensure timely onboarding • Embracing shifting priorities and solving complex problems with confidence, leaning into challenges with a proactive, roll-up-your-sleeves attitude • Proactively identifying opportunities to streamline processes and reduce implementation timelines, collaborating internally to make these opportunities reality • Proactively managing the system of project documentation, gathering details into clear program outcomes • Taking ownership of outcomes and demonstrating accountability for program success • Leveraging strong communication skills to influence and engage stakeholders at all levels • Communicating project statuses and program updates to internal and external stakeholders

• The Senior Project Manager (Sr PM) plans, executes, and finalizes projects according to strict deadlines and within budget. • This individual leads the effort to define and communicate project timelines, resources, and budget, and oversees quality control throughout the project’s lifecycle. • The Sr PM acquires resources and coordinates efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. • The Sr PM should communicate project knowledge and updates to team members and take a proactive approach to identifying potential risks and implement problem-solving tactics to maintain predetermined timelines and budgets.

• Lead a cross-functional marketing project from kickoff through completion, partnering closely with creative leads and key stakeholders. • Audit, organize, and manage updates to a wide range of marketing assets, including the website, sales materials, and social media templates. • Collaborate with internal teams to define project scope, deliverables, timelines, and success criteria. • Manage timelines, resources, and workflows. • Track progress, identify risks, and proactively resolve issues to keep work on schedule. • Maintain clear, consistent communication and alignment across all stakeholders. • Work closely with Accela’s website team to ensure consistency across digital and marketing channels. • Maintain project documentation, reporting, and status updates throughout the project lifecycle.

• Direct the end-to-end O2C portfolio with a relentless focus on operational uptime. You aren't just tracking milestones; you are identifying bottlenecks and implementing rapid-response solutions to keep the business moving. • Conduct targeted market research to benchmark our O2C performance. You’ll translate industry "best practices" into practical, internal roadmaps that drive measurable ROI. • Generate insights and recommend action to leadership by monitoring and analyzing core business metrics. • Serve as the definitive Subject Matter Expert for daily O2C operations. You will use your deep process knowledge to conduct impact analysis on the fly, ensuring agile pivots don’t break downstream workflows.