• Support revenue growth and market leadership across our innovative portfolio of scientific products and solutions • Shape and execute the global strategy for Bioproduction technical solutions—ensuring that our technologies, people, and processes empower customers to accelerate biologics innovation and manufacturing • Partner across divisions and regions to deliver exceptional value to our customers • Make a meaningful impact by enabling our customers to make the world healthier, cleaner and safer through our industry-leading technologies and solutions

• Join phData, a dynamic and innovative leader in the modern data stack. • Partner with major cloud data platforms to deliver cutting-edge services and solutions. • Help global enterprises overcome their toughest data challenges. • Maintain a casual, exciting work environment while growing the company.

• Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization. • Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment. • Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources. • Create and deliver training programs for customer teams. • Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization. • Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption. • Partner with Product and Engineering teams to advocate for customer needs and provide market feedback. • Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.

• Engage directly with merchants to understand requirements for their B2B/Dropshipping expansion opportunities: retailers’ expectations, timelines, volumes, technical needs, etc. • Translate all of the above—in combination with merchants’ overall goals—into clear, actionable solutions/approaches that balance feasibility, complexity, and value. • Evaluate retailer-specific technical & operational requirements: EDI-related, routing, labeling, etc.) to confirm what can be supported. • Conduct feasibility-checks across tech-stacks and operational workflows/capabilities to confirm the extent to which ShipBob can support. • Identify risks, gaps, and mission-critical changes early in the opportunity-lifecycle. • Scope and document opportunities (via use of Retail Summaries, Merchant Success Plans, and internal briefs) to ensure alignment on responsibilities and expectations. • Support internal approvals, opportunity-creation, and Prepaid billing recommendations. • Provide sales-adjacent support where needed, ensuring clarity amongst all internal & external stakeholders. • Prepare opportunities for handoff by producing clear documentation and ensuring all mission-critical steps are complete for Implementation readiness. • Partner closely with Implementation teams to maintain continuity through go-lives and ensure solutions land as designed. • Champion process & product evolution by recommending improvements to B2B-centric processes, playbooks, etc. so as to optimize merchants’ experiences.