• Provide technical and application support for users of Bitplane’s Imaris 3D/4D advanced image analysis software. • Collaborate with a team of experts in key software technologies for microscopy image rendering, visualization, and analysis.

• Lead the end-to-end onboarding process for new users in Genesys and Salesforce • Design, implement, and maintain integrations between Genesys and Salesforce using APIs, middleware tools (e.g., MuleSoft or Zapier), and automation scripts • Provide Tier 2 support for integration issues, user queries, and platform errors • Identify opportunities to streamline onboarding workflows and enhance integration reliability • Develop and maintain comprehensive documentation for integrations and onboarding guides • Track system performance metrics, user satisfaction scores, and integration health using analytics tools

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Service Representative supports homeschooling families by answering inquiries, resolving concerns, and providing tailored guidance. They ensure a seamless experience by navigating CRM systems and delivering clear, compassionate communication. Through every interaction, they help families make informed decisions that align with their educational goals. Qualifications - High School Diploma or equivalent - At least 1 year of customer service experience; or an acceptable combination of education and experience - Familiarity with CRM systems is a plus - Outstanding verbal and written skills to engage with customers effectively - Ability to prioritize job responsibilities and manage time effectively - Dedication to deliver exceptional service by handling customer issues with care and expertise - Organization and efficiency, ability to handle various tasks with precision and commitment - Ability to work during the mandatory peak period of August 1 – September 30, with no planned PTO during this timeframe - Ability to work effectively in a team-oriented environment while taking ownership of tasks - Experience in Microsoft Office (Outlook, Excel, Word) Requirements - Respond positively to customer calls, emails, and other direct contacts in a timely manner - Communicate clearly, both in writing and speech, to internal and external customers - Resolve all concerns in the best interest of both the customer and the company - Listen carefully to each customer’s needs and recommend tailored homeschooling solutions - Use multiple CRM's at once to assist the customer - Other duties as required Benefits - Multiple health, dental, and vision plans, including medical plans with zero employee premiums - 401k plan with a company match - 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day - Paid Time Off - Comprehensive maternity and fertility/family building benefits - Paid bonding leave when a new child joins your family - Access to on-demand mental health resources - Life and short and long-term disability insurance - Pre-tax savings plans - Paid volunteer time off - A wide variety of professional development programs, including tuition reimbursement - Work from home opportunities that foster work/life balance

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking reliable, detail-oriented individuals to support clients with travel-related services in a fully remote environment. This role focuses on assisting with reservations, responding to inquiries, and providing administrative coordination throughout the travel planning process. The position is ideal for individuals who enjoy helping others, staying organized, and managing tasks independently while following established procedures. Training, systems access, and ongoing support are provided, allowing individuals without prior industry experience to succeed. Clear workflows and expectations are outlined to ensure consistency and confidence in daily responsibilities. - Assisting clients with booking-related questions - Maintaining accurate records - Communicating professionally through approved platforms - Completing required training - Staying informed on procedures and updates - Collaboration with a remote support team as needed Qualifications - Strong communication skills - Attention to detail - Comfort working independently - Reliable technology access - Prior customer service or administrative experience preferred Company Description