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FICO is an analytics company helping businesses make better decisions that drive higher levels of growth and success.
Senior Java Solution Support Engineer
Location
Mexico
Posted
96 days ago
Salary
0
Seniority
Senior
Job Description
Senior Java Solution Support Engineer
FICO
• As a generalist, support the full stack of Public Cloud, Private Cloud, and hosted web-based applications. • Assist with the operations and stability of the environments in accordance with established procedures and best practices, while contributing to continuous improvement within those processes and procedures. • Drive incidents to resolution during scheduled upgrade activities, on-call rotations, and operational tasks. • Implement, monitor, refresh, and perform tasks on select/key Platform solutions. • Lead solution deployments, promotions, patches, and upgrades across environments. • Set up monitoring and alerting, investigate incidents, and drive resolution through structured runbooks and post-mortem practices. • Perform post-upgrade regression testing, performance validation, and sizing. • Provide L2 & L3 support for solution-related OEM components.
Job Requirements
- Ambitious and self-driven individual with proven experience working with platform, SaaS, and component solutions.
- Experience deploying and troubleshooting Java-based multi-tier application systems.
- Knowledge of web technologies, multi-tier application services, and networking fundamentals (DNS, load balancing, TLS).
- Strong Linux proficiency and comfort working in command-line environments.
- Experience with container orchestration (Kubernetes, Docker) and related tooling.
- Experience with AWS core services (EC2, S3, Athena) and basic knowledge of managed Kubernetes offerings for cluster support and operations.
- Familiarity with message brokers or event streaming platforms (e.g., Kafka).
- Familiarity with observability tools such as Splunk, Grafana, or ELK/OpenSearch.
- Working knowledge of relational database systems.
- Familiarity with ITIL standards and practices.
- ServiceNow experience is a plus.
Benefits
- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
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