• Manage calendars, inbox coordination, and scheduling priorities for both founders • Support day-to-day operations across a lean consulting business (minimal SOPs, frequent changes) • Coordinate internal tasks and keep work moving in Notion (task tracking, follow-ups, deadlines) • Maintain organized digital filing and documentation in Google Drive • Handle general admin support across tools and systems (email, docs, trackers, process notes) • Source, interview, and vet contractors (primarily admin, ops, and social media-related roles) • Manage communications with candidates/contractors and support rate negotiation • Drive hiring workflows end-to-end (shortlists, scheduling, scorecards/notes, next steps) • Own and run small-to-medium projects from A to Z across founders + contractors • Create clear task plans, set timelines, and follow up consistently to ensure delivery • Provide brief daily/weekly status updates and proactively flag blockers or risks • Coordinate household staff and home services (cleaners, chefs, contractors, dog trainer, etc.) • Research and book travel, manage itineraries, and handle trip logistics • Order groceries and household essentials via apps • Support moving logistics, vendor research, product recommendations, and general life admin • Ensure personal operations run smoothly with minimal founder involvement • Social media savvy and comfortable supporting content workflows • Able to hire/manage social media contractors on Upwork when needed • Basic familiarity with Canva and digital content coordination (e.g., thumbnails, simple graphics)

• Support with lead management, CRM updates, and administrative coordination • Organize client-related communications and reminders • Manage meeting scheduling and calendar coordination • Review incoming emails and identify messages requiring attention • Assist with mass email campaigns and automated email communications

Get to Know Rivia Mind At Rivia Mind, we believe great mental health care begins with a human connection. Where We Are: We are a psychiatrist-owned mental health practice rooted in New York City, serving individuals across New York, New Jersey, Connecticut, Florida, and Massachusetts through both virtual and hybrid appointments. How We Support: With a 360° view of each individual, we provide compassionate, science-based care that honors the full complexity of a person’s biology, psychology, and life circumstances. We go beyond symptom management with an interdisciplinary care model grounded in collaboration, personalization, and delivered with warmth, respect, and clinical integrity. We bring a high-touch, human-centered approach to every aspect of care, from clinical treatment to operational coordination. Click Here to learn more about our services. Thrive Together: 🌟 Our shared North Star unites us to provide the best patient experience. At Rivia Mind, we cultivate a collegial culture rooted in: - A foundation of shared values and reciprocal support - A mindset of curiosity, learning, and growth - A spirit of warmth, openness, and authentic connection Together, we turn challenges into opportunities, and every team member helps shape the future of care at Rivia Mind. Job Summary We are searching for a quality-driven Patient Operations Coordinator who will provide exceptional customer service. This role will act as the first contact for new Rivia Mind patients, discussing service offerings with a supportive approach, coordinating proper patient/provider matching, assisting in scheduling patient evaluations, and ensuring insurance eligibility. This role demonstrates excellence in every interaction, knowing the importance of the Patient Experience and care towards helping Rivia Mind’s mission to grow in the communities it serves. With support from the collaborative team, this individual will assist new patients interested in Rivia Mind's services. Application Window: March 15th, 2026 Anticipated Start Date: End of April - Early May, 2026 # of Openings: 1 Job Responsibilities & Qualifications 50% - Patient Intake and Support-Phone, email, text, scheduling, and coordination of patient/provider matching and insurance verification, including from referral and directory sources 30% - Ad hoc projects and additional responsibilities across the Patient Operations team, such as missing intakes, waitlist management, bi-annual insurance verification, new process validation, and change management, etc. 15% - Cross-department collaboration for patient support, backup support, and knowledge sharing 5% - Participation in ongoing training to stay aligned with internal systems, workflows, and evolving operational practices, ensuring consistent and efficient job performance. Responsibilities - Maintain a customer service mindset and demeanor to ensure positive patient experiences and representation of Rivia Mind. - Answer patient phone calls, texts, and email inquiries according to department standards, ensuring professionalism and prompt responses. - Serve as the first point of contact for prospective patients, providing a welcoming and informative introduction to Rivia Mind services, and ensuring a positive initial experience that supports patient engagement and trust. - Demonstrate professionalism and patience when navigating challenging or emotionally sensitive patient interactions. - Maintain patient confidentiality and comply with HIPAA regulations in all communications and documentation. - Approach patient interactions with cultural sensitivity and an inclusive mindset, respecting diverse backgrounds and experiences. - Conducts verification of benefits and updates patient charts with current coinsurance, copay, out-of-pocket, and deductible information. - Contribute to department initiatives such as managing the provider waitlist, processing external referrals, and conducting bi-annual insurance verifications. - Schedule new intakes and inform patients of the next steps for their appointment. - Act as a liaison between patients and providers to ensure sufficient support and positive results. - Support additional department responsibilities that nurture existing patient relationships and support their mental health journey. - Contribute to growth insights and partnership visibility by ensuring accurate intake and processing of external referral information. - Respond promptly and professionally to priority referrals, demonstrating empathy and a commitment to delivering a seamless and supportive patient experience. - Maintain up-to-date knowledge on the insurance plans that the practice accepts, and use reliable resources for accurate benefit and credentialing details. - Support practice workflow as needed by scheduling patients and aiding them in completing all necessary documentation before Intake. - Support cross-team collaboration for the benefit of patient care. - Address patient concerns with empathy and clarity, while effectively communicating the value of Rivia Mind’s services. - Participate in team meetings and contribute to a collaborative, growth-oriented work environment. - Promote a friendly work culture that encourages a fun, collaborative, and co-learning environment that benefits individuals' well-being, self-improvement, and potential. Qualifications Required Education Level: High School Diploma or equivalent Additional Qualifications, Skills & Attributes - 2+ years of customer service experience - A minimum of 2 years of office administration/receptionist experience is required (filing, phone management, reports, office maintenance) - One year of medical office/healthcare operations experience preferred (referrals, intake process, medical record transfers, and preauthorization) - Experience with communicating and adhering to messaging scripts across different channels (i.e. text, email, phone) - Knowledge of insurance verification processes and explanation of benefit coverage preferred - Demonstrates flexibility in adapting to various processes as needed - Experience working in a team environment with the ability to adapt to changing priorities - Knowledge of mental health professional licenses (MD, NP, SW) - Close attention to detail with exceptional organizational skills - HIPAA Compliance Knowledge - Proficient with utilizing a diverse range of technology platforms and systems (Google Suite required, company-wide platforms/software like Monday.com and EHR/EMR platforms when applicable, CRMs - Salesforce) - Intermediate computer skills and technical aptitude required. - Well-organized and efficient approach to tasks and projects. Benefits Comprehensive Benefits to Support Your Well-being At Rivia Mind, we prioritize the well-being, growth, and success of our team members. Our robust benefits package is designed to provide support in every facet of your life—personal, professional, and financial. Learn more here. Health & Wellness: - Medical Coverage - HDHP, PPO or PPO Buy-Up - Health Savings Account, Flexible Spending Account, and Dependent Care Account Options - Dental & Vision Insurance - Whole-Body Wellness Offerings if Enrolled in one of our three Aetna Medical Plans Time Off & Flexibility: - Front-Loaded Paid Time Off (PTO) - Observed Holidays & Annual Office Closure - Medical & Parental Leave (in accordance with State and Federal Laws) - Bereavement Leave / Pet Bereavement Leave Financial Wellness: - Competitive Pay - 401(k) Retirement Plan and employer match - Employee Referral Program - Commuter Transit and Parking Voluntary Benefit Professional Development: - Professional Development Stipend after 1st Work Anniversary - Paid Professional Development Days after 1st Work Anniversary - Learning & Development Resources Additional Benefits: - Short-Term & Long-Term Disability - Group Life/AD&D Insurance - Employee Assistance Program (EAP) - Voluntary Benefits - Quarterly Wellness Activities We’re committed to helping you thrive in our Rivia Community. Join us and experience a workplace that values your health, happiness, and growth. Compensation & Employment Details Pay Range: $40,000 - $50,000 Pay Type: Salary Department: Patient Operations Supervisor: Patient Operations Manager Supervisees: None Exemption Status: Non-Exempt W-2 Work Environment: Remote ​​Work Schedule: Monday through Friday, 8 AM - 4 PM EST Compensation Determination: The pay range listed reflects the minimum and maximum base salary for this role, determined through an internal compensation assessment that considers similar labor markets to our practice across the United States. Actual compensation is influenced by compensable factors such as location, role responsibilities, required skills, relevant experience, qualifications, role level, and applicable credentials. It is uncommon for an individual to be hired at or near the top of the posted range. In addition to base salary, total compensation may include bonuses, commissions, or other incentives depending on the role. Location Eligibility: At this time, we are only able to consider applicants whose primary residence is in one of the following states within the United States of America: Connecticut, Florida, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Texas. Because this is not a solely on-site role, your primary residence must remain in one of these approved states. Please note that residing outside of these states—even temporarily—may result in employment eligibility issues, tax implications, or other regulatory concerns. If your location changes or you're based elsewhere, we encourage you to stay connected for future openings. Equal Opportunity Employer: Rivia Mind is an Equal Employment Opportunity Employer. It is the policy of Rivia Mind to provide equal employment opportunities without regard to race, color, ancestry, religion, sex, gender identity or expression, pregnancy, age, ethnic or national origin, immigration or citizenship status, hair, weight, height, disability, marital status, veteran status, sexual orientation, genetic information/GINA, political affiliation or activity, or any other protected characteristic under applicable law. It is also the policy of Rivia Mind that qualified individuals with disabilities receive equal opportunity regarding job application procedures, hiring, and all aspects of the employment process. Rivia Mind is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Rivia Mind to provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform the essential job functions, and/or to receive other benefits and privileges of employment, please contact us directly. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Applicants must be authorized to work in the United States. We are unable to sponsor work visas at this time. This is in accordance with applicable federal, state, and local laws, including Title VII of the Civil Rights Act, the Americans with Disabilities Act, the Age Discrimination in Employment Act, and the Genetic Information Nondiscrimination Act. If you need assistance or accommodation due to a disability during the application process, please contact our Talent Acquisition team at talentacquisition@riviamind.com.

POSITION SUMMARY Hiring for a Pacific Standard Timezone Territory The Patient Coordinator plays a critical inside sales role in driving the success of Natera’s Oncology product lines. This position is responsible for managing and growing patient relationships while directly contributing to revenue through proactive outreach, pipeline development, and ongoing engagement. As a primary point of contact for patients, the Patient Coordinator partners closely with Field Sales, Operations, and internal stakeholders to execute territory strategies, advance opportunities through the sales pipeline, and ensure timely testing and repeat utilization. This role blends customer advocacy with inside sales execution, requiring strong relationship-building skills, sales acumen, and the ability to connect daily activities to pipeline and revenue outcomes. PRIMARY RESPONSIBILITIES - Serve as an inside sales partner to Field Sales by supporting territory strategies and advancing opportunities through the pipeline. - Proactively manage inbound and outbound patient outreach to influence testing adoption, scheduling, and continuity of care. - Build and maintain long-term, consultative relationships with patients to drive repeat testing and ongoing engagement. - Identify, nurture, and progress patient opportunities from initial contact through completion of testing, ensuring alignment with sales pipeline goals. - Collaborate cross-functionally with Sales, Billing and Customer Support to remove barriers and close gaps impacting conversion or timing. - Assess patient needs with a solutions-oriented mindset, addressing logistical, clinical coordination, and service challenges. - Maintain accurate documentation of interactions, opportunities, and pipeline activity in CRM and business intelligence tools (e.g., Salesforce, PowerBI). - Analyze territory and pipeline data to prioritize outreach, identify trends, and optimize sales efforts. - Ensure timely completion of data requests and reporting related to sales performance and patient engagement. - Act as a patient advocate within Natera while maintaining a revenue-focused, sales-driven approach. - Perform other duties as assigned. Compliance & Training - Regularly works with PHI in both paper and electronic formats. - Completes HIPAA/PHI privacy, security, and General Policies and Procedures training within required timelines. - Maintains current status on all Natera-required training. QUALIFICATIONS - Minimum of 2 years of inside sales experience, preferably in a remote or phone-based environment. - Minimum of 2 years of experience in outbound and inbound sales or call center roles with measurable performance goals. - Demonstrated ability to manage a territory or book of business and connect daily activities to pipeline outcomes. - Experience using CRM systems (Salesforce preferred) to manage leads, opportunities, and sales activity. - Background in medical, diagnostic, or biological sciences preferred KNOWLEDGE, SKILLS, AND ABILITIES - Strong relationship-building skills with the ability to influence and guide patients through a consultative sales process. - Proven ability to execute inside sales strategies while thinking strategically about territory and pipeline management. - Comfortable handling objections, navigating complex conversations, and driving next steps toward conversion. - Results-oriented mindset with a strong sense of urgency and accountability. - Excellent verbal and written communication skills with strong presentation ability. - Ability to analyze data and pipeline metrics to prioritize outreach and optimize performance. - Proficient in Microsoft Excel, Google platform and business reporting tools. - Self-motivated, adaptable, and effective working independently in a fast-paced, remote or hybrid environment. - Team-first attitude with a strong collaborative approach across sales and operational partners. OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents. Link: https://www.natera.com/notice-of-data-collection-california-residents/ Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes. For more information: - BBB announcement on job scams - FBI Cyber Crime resource page