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Senior Graphics Service Engineer
Location
Ireland
Posted
91 days ago
Salary
0
Seniority
Senior
Job Description
Senior Graphics Service Engineer
Quadient
• To diagnose, troubleshoot and resolve all equipment failures on customer sites within expected timeframes • Train key equipment operators how to test, tune, adjust and operate equipment to obtain optimum operating performance • Solve technical problems related to equipment breakdown/reliability using right first time (RFT) techniques to eliminate repeat failures • Advise Service Management regarding Customer satisfaction/dis- satisfaction of product performance and service response with suggestions for viable & deliverable improvements • Develop our service business through the delivery of high service standards, customer satisfaction and actively seek opportunities to provide additional services and products • Provide remote advice on the use and care of equipment/software systems to customers • To effectively plan your own daily route/call plan to ensure productive use of time, customer communication and deliver top level customer service to meet customer SLA’s including planned preventative maintenance calls • Promptly complete and return relevant service paperwork/electronic files associated with service visits and equipment installations • Attend and understand the engineer training provided by the Company and achieve the required manufacturer technical certification • To interface with internal and external customers, salespeople and other service team members on a technical level • Manage and update spare part car stock used in your daily routine • Comply with any departmental changes which have been implanted to aid the successful running of the Service Dept. • Have the ability to provide a high level of technical service and represent the interests of Quadient Ireland in developing customer relationships to assure long term customer satisfaction.
Job Requirements
- Experience of working on either Electro-Mechanical Paper Handling equipment, Large Production Print or Print Finishing Equipment
- Diploma/Certification in Electrical, Mechanical or Electronic engineering
- Ability to work under pressure to tight schedules on customer sites
- Excellent communication skills, including verbal and written plus the ability to speak effectively with customers and colleagues
- Have the skills to diagnose, troubleshoot and resolve critical equipment failures
- Willingness to pay attention to detail and the ability to follow procedures and adhere to Company policies
- Ability to demonstrate initiative and work alone with little supervision
- Strong organisational, planning and scheduling skills
- Clean & full driver’s license
Benefits
- Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
- Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
- Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
- Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
- Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
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