• The safe, proper, and efficient installation, commissioning and/or service of Somic machinery at customer’s facility and in-house, ensuring overall customer satisfaction. • Ensures cooperation and information flow between departments such as Sales and Engineering. • Troubleshooting of mechatronics, electrical controls and mechanical • Setting and fine tuning of the parameters regarding customer arrangements and blank specifications • Understanding mechanical movements, timing and positioning; know how adjustments impact other areas and functions of the machine. • Provide detailed documentation, including daily reports and weekly service reports. • Complete preventive maintenance, maintenance, and repair work at the customer locations • Serve as Project Manager and Tech Support while on-site during installations • Competent and consistent communication with customers on-site • Administrative tasks, per checklist and documentation • Training customer personnel on-site • Installation and set-up of SOMIC equipment • Ensures customer satisfaction of all services provided • Complete equipment performance analysis and recommendations for improvements • Safe working habits in all facets of the job. • Professional representative of SOMIC with current and potential customers • Perform PLC, HMI programming, and logic adjustments in conjunction with Engineering. • Required travel 75%-90%

• Conduct preventive maintenance and resolve technical issues remotely and on-site • Lead training efforts and perform commissioning and testing of the AutoStore system • Ensure high system availability and customer satisfaction • Deliver training for end users and customer maintenance teams • Maintain strong customer relationships through troubleshooting and rapid issue resolution

• Provide on-site technical support directly to customers of Nordson Adhesive Dispensing Systems • Support may be in the form of start-up assistance, preventative maintenance, troubleshooting and repair, training or general technical counseling • Coordinate efforts and assist Application Specialist with technical product and customer support, troubleshooting and training • Interface with Application Specialist and Account Coordinator to maximize the opportunity for sales of specialized equipment or other Nordson Adhesive systems and parts to existing customer base and prospects • Identify new technologies for equipment as required based upon application, customer and field engineering needs, and recommends best solution to improve customer operations • Prepare and promptly submit all administrative and technical reports as requested to Regional Manager and advises of all field tests or installation requirements that need assistance from Application Engineering, Existing Equipment Engineering, and territory Application Specialist • Responsible for auditing, documenting and updating customer installed base line survey information in our database • Keep abreast and advise Regional Manager of new markets, changes in existing markets, competitor activities (prices and product changes), and need for new or redesigned products and applications • Follow documented policies and procedures • Meet or exceed yearly assigned sales budget in coordination with Application Specialist (sales) territory representative • Perform other duties as assigned

• Travel daily to customer sites to perform troubleshooting, hands-on repairs, warranty repairs, preventative maintenance, and installation of new equipment • Provide Remote Technical Support to assigned Top customers • Provide start-up support for end-users who receive a new machine from an OEM with a Nordson Packaging system • Complete Corrective Action Reports for all Warranty issues • Conduct formal and informal training classes • Complete accurate service reports/service tickets after customer visits in a timely manner • Responsible for auditing, documenting and updating customer installed base line survey information for our database • Report any customer complaints about our equipment performance to assigned Field Service Supervisor • Participate in joint visits with the sales team, Field Service Supervisor, and other internal team members to assist with sales opportunities or voice of customer information gathering • Upsell customers on aftermarket parts or services (eg TrueBlue PM Program) • Participate in ongoing training of our products