Company Cox Automotive - USA Job Family Group Sales Job Profile Client Success Manager - Majors - CAI Management Level Manager - Non People Leader Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 75% of the time Work Shift Day Compensation Compensation includes a base salary in the range of $102,000.00 - $153,000.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $55,000.00. Job Description **This is a regional sales position. Preference will be given to candidates living in the greater Atlanta area.** Are you a self-starter, a go-getter, and a deal maker? At Cox Automotive you will find a culture that rewards such entrepreneurial spirit. We empower our team members to make their own decisions for growing our business. We are looking for like-minded people who can share our passion for success. What You’ll Do: The Majors Dealer Sales and Service team is responsible for maintaining and expanding relationships with Cox Automotive’s highest profile, most complex Automotive L3 Dealer Group clients. The Major Accounts Client Success Manager (CSM) will be responsible for effectively managing the largest books of business by identifying and understanding the client’s needs and providing solutions. They will evaluate and adapt new strategies to keep up with current business trends and plan with the customer so that their needs and expectations are met by the company. The Majors CSM will be responsible for client retention and revenue growth through optimization of Cox Automotive products for Autotrader, KBB.com, and Kelley Blue Book Instant Cash Offer. Clients include multiple dealership locations and corporate partners entities belonging to the nation’s largest publicly traded dealer groups. The Majors CSM will spend the majority of time in the field partnering with current clients providing ongoing analytics, consultation, and support in order to maximize the client’s return on investment from core digital media and software products and coordinating Cox Automotive expertise related to specific digital media products or software as needed. With a primary focus on service and consultation, the Majors CSM will also work with internal partners such as Majors CSM Directors, Client Partners, and the Strategic Account Team to identify potential opportunities for revenue growth and to execute a defined account strategy. This person would be managing the Atlanta, GA market and outlying areas. Candidates must live in this region to be considered for the role. Here’s more of what you can expect when you step up to the plate: - Build and grow long-term, trusting relationships with a range of contacts both at assigned dealerships, including the highest level in each rooftop (e.g., General Manager), and, with corporate levels including parties such as Marketing Managers, Used Vehicle Directors, Regional Operational Strategist, Area Vice Presidents, and the like who work with sub-groups of dealerships across their respective orgs. Clients range from buyer/signer, implementer, stakeholder, etc. - Identify whitespace opportunities at the rooftop level and grow revenue with connected strategies alongside C-Suite partners, specific to group centralization model - Monitor and analyze product performance and client business and performance trends to determine adjustments needed to optimize product utilization (according to the client’s business goals/objectives). - Interpret Cox Automotive reporting and analytics to explain product performance, optimization issues, and best practices to the customer in the context of their business goals and market trends. - Adhere to custom rules of engagement within each Dealer Group profile (service and/or sales oriented, product-specific, consultation debriefs, etc.) - Train customers to use core Cox Automotive Media and Software products (Autotrader and Kelley Blue Book); involve other business unit specialists for advanced product training (Software) when needed. - Compile and share relevant reports or documentation related to the customers’ business and performance of Cox Automotive products as it relates to their business for the benefit of customers and sales and business development leadership. - Prepare client locations to implement corporate-level product purchases. - Serve as a first point-of-contact for dealer issues; diagnose and resolve customer concerns and technical issues in a timely manner. - Contribute to strategic account planning, identifying opportunities and risks for each account. - Effectively manage the progress and results of clients assigned and work with sales leadership to contribute and manage actions according to account strategy. - Minimize churn on new and existing products while maintaining media solutions across assigned Dealer Group(s). - Within any established parameters, determine the right frequency to meet with all assigned clients based on account plan(s), each client’s individual needs, as well as prioritization across all clients. - Collaborate with team members, customer support, and other internal partners to solve customer problems and continuously improve. - Continuously learn and incorporate new and changing product offerings. - Identify the need for product workshops or in-store training to ensure product optimization; coordinate such events and ensure customer attendance. What’s In It For You? Here’s a sneak peek of the benefits you could experience as a Cox employee: - A competitive salary and top-notch bonus/incentive plans. - A pro-sales culture that honors what salespeople (like you!) contribute to our success. - Exceptional work-life balance, flexible time-off policies and accommodating work schedules. - Comprehensive healthcare benefits, with multiple options for individuals and families. - Generous 401(k) retirement plans with company match. - Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. - Professional development and continuing education opportunities. - Access to financial wellness/planning resources. Check out all our benefits.  Who You Are: You're a proactive, consulting, and closing expert who excels at winning and retaining clients. You thrive on being on the move, engaging with people, and delivering solutions right to their doorsteps. You meticulously plan each day for success and nurture every relationship with care. Minimum Qualifications: - Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field - Travel within an assigned sales territory will be required (up to 75%). - Safe drivers needed; valid driver’s license required. Preferred Qualifications: - 2+ years working in an Autotrader Client Solutions Manager capacity - Previous experience in the automotive industry strongly preferred - Previous experience in media, advertising (preferably digital); knowledge of competitive landscape, rates and selling points preferred - Previous experience using a Customer Relationship Management system preferred - Previous experience meeting face-to-face with customers preferred Come join the Cox family of businesses and make your mark today. Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Company Description At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description THE POSITION: Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing. The role is home office based, (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain and the job holder must be legally eligible to work in the European Union or in the UK Working hours: US hours, working 9 hour shifts between 2pm and 2am CET Mon-Fri. ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: - Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing. - Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients. - Disseminate drug information either verbally or by written correspondence. - Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs. Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting. In addition to being fluent in safety terminology, the individual should be able to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected. - Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses. - Coordinate processes necessary for responding to quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant. - Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals. - Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support. - Medical Writing - On-call responsibilities on an as assigned basis. - All other duties as assigned. EXPECTATIONS OF THE JOB: - Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Call Centre. - Place of Work: Home Office or European Hub Office - Working hours: US hours, working 9 hour shifts between 2pm and 2am CET Mon-Fri. - Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre; metrics are subject to change annually or more often as deemed necessary. - Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%. Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: - The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. - Education: Life Sciences or healthcare degree or equivalent - Experience and/or Training: Strong clinical background and excellent verbal/written communication skills. - Language: English C1 level is obligatory. In addition to mother tongue fluency in Spanish is essential. - Strong translation skills. PREFERRED QUALIFICATIONS: - Education: Preferred Pharma D / M Pharma but other degrees such as Master of Science (MSc) degree in Life Sciences or healthcare. Common examples include BSc. or MSc. in Pharmacy, BSc. Science. - Experience and/or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing. - Language skills: fluent English along with Native Spanish. - Technology/Equipment: Computer proficiency in Microsoft Word, Excel, and other Window applications. The utilization of Medical Information Management Systems, Safety Databases, or equivalent. - Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others, and a sense of humor. Energises others and heightens morale through her/his attitude. - Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding and create a climate that motivates and encourages others to participate. - Innovator: Transforms creative ideas into original solutions that positively impact the company’s performance. - Highly Principled: Proves to be a professional of unquestionable integrity, credibility, and character who demonstrates high moral and ethical behavior Additional Information Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and hold myself accountable. Embrace Diversity I create an environment of awareness and respect. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Follow us on LinkedIn | Twitter - Department: Clinical & Medical - Job Family: Medical & Regulatory Affairs

Company Description At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description THE POSITION: Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing. The role is home office based, (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain and the job holder must be legally eligible to work in the European Union or in the UK Working hours: US hours, working 9 hour shifts between 2pm and 2am CET Mon-Fri. ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: - Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing. - Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients. - Disseminate drug information either verbally or by written correspondence. - Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs. Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting. In addition to being fluent in safety terminology, the individual should be able to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected. - Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses. - Coordinate processes necessary for responding to quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant. - Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals. - Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support. - Medical Writing - On-call responsibilities on an as assigned basis. - All other duties as assigned. EXPECTATIONS OF THE JOB: - Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Call Centre. - Place of Work: Home Office or European Hub Office - Working hours: US hours, working 9 hour shifts between 2pm and 2am CET Mon-Fri. - Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre; metrics are subject to change annually or more often as deemed necessary. - Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%. Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: - The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. - Education: Life Sciences or healthcare degree or equivalent - Experience and/or Training: Strong clinical background and excellent verbal/written communication skills. - Language: English C1 level is obligatory. In addition to mother tongue fluency in Spanish is essential. - Strong translation skills. PREFERRED QUALIFICATIONS: - Education: Preferred Pharma D / M Pharma but other degrees such as Master of Science (MSc) degree in Life Sciences or healthcare. Common examples include BSc. or MSc. in Pharmacy, BSc. Science. - Experience and/or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing. - Language skills: fluent English along with Native Spanish. - Technology/Equipment: Computer proficiency in Microsoft Word, Excel, and other Window applications. The utilization of Medical Information Management Systems, Safety Databases, or equivalent. - Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others, and a sense of humor. Energises others and heightens morale through her/his attitude. - Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding and create a climate that motivates and encourages others to participate. - Innovator: Transforms creative ideas into original solutions that positively impact the company’s performance. - Highly Principled: Proves to be a professional of unquestionable integrity, credibility, and character who demonstrates high moral and ethical behavior Additional Information Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and hold myself accountable. Embrace Diversity I create an environment of awareness and respect. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Follow us on LinkedIn | Twitter - Department: Clinical & Medical - Job Family: Medical & Regulatory Affairs

• Own renewals and contract extensions • Identify and close upsell opportunities — new workstreams, scope increases, extended engagements • Maintain a healthy expansion pipeline across your portfolio • Build trusted relationships with client stakeholders, including executives • Regular touchpoints, QBRs, and proactive communication • Serve as the client's advocate internally • Monitor account health and flag risks early • Coordinate with delivery teams to ensure client satisfaction • Drive to zero surprise churn