At 360Learning, we are looking for a Retention & Professional Services Strategy and Operations Manager to help us improve customer outcomes at scale. This role will primarily focus on retention, while also driving strategic and operational initiatives across Professional Services. You will work closely with senior leaders across Customer Success, Professional Services, Sales, and Product to turn priorities into action, improve performance across key metrics, and ensure our teams, offerings, and ways of working are set up to deliver long-term customer value. Your core activities will include: Strategic Partnership & Stakeholder Management : - Partner closely with Professional Services and Customer Success leaders to drive retention and service excellence. Your key stakeholders include: Global Senior VP of Professional Services and regional leaders, Chief Customer Officer (CCO), VP Sales, and CROs - Deliver strategic, cross-team initiatives to improve our core Retention performance metrics and Professional Services team metrics (PS P&L, successful implementation, advocacy, gross retention) Operational Excellence : - Turn Professional Strategy strategy into actionable plans and playbooks for the PS teams, ensuring their quality, scalability, and alignment with SaaS best practices. - Frame business and resource allocation decisions: identify staffing needs, define client support models and offerings, optimize team structure Performance Management & Insights : - Monitor KPIs and execution closely, delivering insights to the Executive team. - Proactively suggest initiatives to improve performance based on data analysis. - Propose adjustments to our Business Plan on a quarterly basis Within 1 month you will: - Master our internal tools and processes - Become an expert on our customer success team's processes & tools as well as on our product - Identify your first OKRs to help boost customer success and support performance Within 3 months you will - Become the main business partner for the Chief Customer Officer - Become the owner of the churn forecasting and CST staffing exercise - Deliver your first OKR with immediate bottom line impact Within 6 months you will: - Lead a project to improve our services offering and pricing - Understand our customer journey attrition and deliver initiatives to fix biggest attrition issues - Optimize our target/incentives model. Within 12 months you will: - Become a customer success operations thought leader by proactively benchmarking best practices in the market - Partner with CS leadership to boost our performance. The Skill Set: - 2-3+ years of experience in a Top-Tier consulting or in a Tech startup environment - Entrepreneurial mindset, thrives in a fast-paced environment - Deep analytical rigor, bringing clarity on complex topics through deep insights - Project management skills, incl. ability to communicate effectively with senior leadership and align multiple stakeholders in a collaborative way - Ability to work well under pressure, with a high degree of adaptability and flexibility - Ability to deal effectively with ambiguity, bringing structure to ambiguous areas of opportunity - Business sense: passion for getting close to the business and understanding the day-to-day job of Revenue teams - Great written and oral structure and communication - Fluent English (US/UK) / B2 level or equivalent (FR) - Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L What we offer: - Compensation: Package includes base salary, a variable component, and equity 📈 - Benefits/Perks: Work-from-home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. - Balance: Flexible hours, full remote work possible anywhere in France 🏠 - Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 - Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 - Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆 Interview process: - Phone Screen with our Talent Acquisition Manager - Discovery meeting with our Revenue Operations Director - Case study with our Revenue Operations Director and our VP Strategy & Operations - Clarification Meeting with Ops team members - Culture Fit Meeting with our Chief Executive Officer - Ref Checks - Offer ! Who We Are 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA. Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

Who We Are Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 32 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company. Join Vultr Vultr is seeking a highly skilled and experienced RMA Technical Specialist to Drive and Improve the RMA process for emerging technologies. The ideal candidate is highly motivated with System Administrator level trouble shooting skills, the ability to support multiple technologies and experience with different trouble reporting systems . This is a highly visible role in a high-growth technology company, which will require JIRA knowledge, Confluence experience and various Vendor Portal Experience. It will also require the ability to adapt to the latest technology, help drive resolutions for never before seen issues and develop documentation as the technology evolves. This is your opportunity to join our fast growing team and leave your mark on Vultr and the future of Cloud Infrastructure. Key Responsibilities - GPU/CPU Troubleshooting / fault validation - Interaction with Hardware Vendors - Logs and Technical data exchange with Vendors - Scheduling On Site support for Hardware replacement - Validating Software and Firmware versions - Certify system repair before re-insertion to service - Trouble report creation in Vendor Portal (External) Qualifications - Previous RMA Experience - Experience with Nvidia GPU’s - Experience with AMD GPU’s - Microcloud Experience - Data Center Operations Experience Compensation $75,000 - $90,000 Final compensation will vary depending on years of experience, background/skill set, location, and applicable laws. [We are currently only accepting applications from candidates residing in the following states: Alabama, Arizona, Connecticut, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Rhode Island, South Carolina, Tennessee, Utah, Vermont, Virginia, and Wisconsin.] Inclusion & Privacy We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted. We also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures. Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications. For more details, please see our Privacy Policy.

Company Archimedes About Us Archimedes - Transforming the Specialty Drug Benefit - Archimedes is the industry leader in specialty drug management solutions. Founded with the goal of transforming the PBM industry to provide the necessary ingredients for the sustainability of the prescription drug benefit – alignment, value and transparency – Archimedes achieves superior results for clients by eliminating tightly held PBM conflicts of interest including drug spread, rebate retention and pharmacy ownership and delivering the most rigorous clinical management at the lowest net cost. .____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities.________We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap. Pay Range USD $0.00 - USD $0.00 /Yr. STAR Bonus % (At Risk Maximum) 10.00 - Manager, Clinical Mgr, Pharm Supvr, CAE, Sr CAE I Work Schedule Description (e.g. M-F 8am to 5pm) Core Business Hours Remote Work Notification ATTENTION: Archimedes is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming. Overview The Engineer, Development Operations (DevOps) is responsible for designing and implementing secure, scalable, and automated cloud infrastructure and CI/CD pipelines using Azure DevOps, GitHub Actions, and various Infrastructure-as-Code tools. This role focuses on enabling efficient software delivery, enforcing DevSecOps practices, and supporting microservices, data workflows, and machine learning environments. The Engineer collaborates closely with development, data, and security teams to ensure high availability, observability, rapid software delivery, and compliance across cloud-native platforms. Is this you? Find out more below! Responsibilities How do I make an impact on my team? - Collaborate closely with application development teams to optimize build, test, and deployment workflows, reducing cycle time and increasing release frequency. - Architect, implement, and optimize multi-stage CI/CD pipelines using Azure DevOps (YAML, Environments, Templates, Deployment Groups) and GitHub Actions for cross-service deployments across microservices and data workflows. - Manage and optimize use of package repositories (e.g., Azure Artifacts, GitHub Packages, NuGet, npm), ensuring artifact integrity, traceability, and lifecycle control. - IT Governance of code release lifecycle, supporting semantic versioning, automated tagging, and changelog generation in CI/CD workflows. - Automate infrastructure provisioning using Terraform, Bicep, and ARM templates, enforcing modular reusable patterns, policy-as-code, and guardrails via Azure Policy, BluePrints, and Management Groups. - Evaluate, integrate, and manage the full DevOps toolchain (build servers, artifact repositories, dependency scanners, secrets managers, etc.) to maintain delivery agility. - Design and deliver secure, scalable cloud-native architectures using App Services, AKS, Azure SQL, Functions, and API Management, aligning with PaaS-first principles and Well-Architected Framework standards. - Use pipeline analytics and deployment telemetry to identify bottlenecks, reduce build/test times, and improve developer feedback loops. - Enable full-stack observability with Log Analytics, Azure Monitor, Application Insights, and KQL-based dashboards, supporting SLA/SLO instrumentation, synthetic monitoring, and real-time alerting. - Implement shift-left testing strategies, supporting unit, integration, and performance testing automation directly within pipelines. - Apply DevSecOps practices in the CI/CD lifecycle, including integration of SAST, DAST, secrets scanning, code signing, and artifact provenance validation using Snyk, CredScan, OWASP ZAP, and Aqua Security. - Integrate infrastructure validation into the delivery process via tools such as Pester, Inspec, or Terratest. - Lead containerization and deployment strategies using Docker, Helm, and AKS, supporting multi-tenant clusters, network isolation, pod security policies, and auto-scaling. - Implement blue-green, canary, and ring deployments for applications and APIs using traffic routing, feature flags, and deployment slots. - Build self-service platforms and reusable DevOps tooling to streamline developer onboarding, environment provisioning, and deployment configuration. - Maintain golden pipeline templates and DevOps starter kits to standardize delivery across teams. - Conduct failure mode analysis, RCA, and resilience engineering using Azure Chaos Studio, Availability Zones, and Auto-healing logic tied into Application Health Probes. - Maintain architectural runbooks, deployment documentation, and operational SOPs, ensuring compliance with audit trails and change management standards. - Partner with software and data analytics teams to support deployment of data pipelines, Azure Data Factory, Databricks, Synapse, and Event Grid/Event Hub integrations. - Enable infrastructure and DevOps support for machine learning, ETL, analytics, and data lake environments, ensuring secure service access, RBAC, and cost controls. - Support self-service enablement for developers and data teams via pipeline templates, service connection governance, and shared agent pools. - Serve as a Tier 2/3 escalation for platform-related issues, coordinating closely with infrastructure and security teams. - Operate within an ITSM framework, contributing to incident, change, and problem management practices. - Use Jira Service Management to triage, track, and respond to infrastructure-related work items, automation requests, and deployment support. - Participate in, adhere to and support compliance and diversity, equity, and inclusion program objectives. - Other duties as assigned. Qualifications What our team expects from you? - Education: Bachelor’s degree or equivalent work experience required. - Certification/Licenses: Certifications such as Microsoft Certified DevOps Engineer Expert, Azure Solutions Architect Expert, or Azure Security Engineer Associate preferred. - Experience: - 6+ years in DevOps, Cloud Engineering, or SRE roles with a focus on Azure required. - Advanced experience with Azure DevOps, ARM/Bicep, and Terraform for pipeline and infrastructure automation required. - Proficient in scripting with PowerShell, Bash, or Python for automation and tooling integration. - Strong knowledge of Azure-native services, including App Services, AKS, Key Vault, Load Balancers, VNETs, Application Gateway, and Azure DNS required. - Hands-on experience with containerization and orchestration in AKS, including networking, ingress controllers, and horizontal pod autoscaling required. - Familiarity with Azure Active Directory, RBAC, and service principals for secure identity and access management required. - Expertise in monitoring and diagnostics using Azure Monitor, Log Analytics, and Kusto Query Language (KQL) required. - Experience with Azure DevOps Extensions, Release Gates, Approval workflows, and Pipeline Security Scanning preferred. - Familiarity with serverless design patterns, event-driven architecture, and services like Azure Functions, Logic Apps, Event Grid, and Service Bus preferred. - Knowledge of compliance frameworks (HIPAA, SOC 2, ISO 27001) and Microsoft’s Cloud Adoption Framework preferred. - Skills & Technologies: - CI/CD: Azure DevOps (Pipelines, Repos, Artifacts), GitHub Actions - IaC & Provisioning: Terraform, Bicep, ARM, Azure CLI, PowerShell - Containers & Orchestration: Docker, Kubernetes (AKS), Helm, ACR - Monitoring & Logging: Azure Monitor, Application Insights, Log Analytics, KQL - Security & IAM: Azure Key Vault, RBAC, Defender for Cloud, Managed Identities, PIM - Networking & Infrastructure: VNETs, NSGs, Application Gateway, Load Balancer, Private Link - Automation & Scripting: PowerShell, Python, Bash - Data Engineering Support: ADF, Databricks, Synapse, Event Hub - ITSM Ticketing: Jira Service Management, Change Control, Incident RCA - Version Control: Git (Azure Repos, GitHub) What can you expect from Archimedes? - Top of the industry benefits for Health, Dental, and Vision insurance - 20 days paid time off - 4 weeks paid parental leave - 9 paid holidays - 401K company match of up to 5% - No vesting requirement - Adoption Assistance Program - Flexible Spending Account - Educational Assistance Plan and Professional Membership assistance - Referral Bonus Program – up to $750! Location : Address Remote Location : Country US

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Sr Dispatcher Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % No Work Shift Weekend Compensation Hourly base pay rate is $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description The Sr. Dispatcher serves as a subject matter expert within Cox Fleet's dispatch operations, responsible for managing the full lifecycle of fleet repairs and maintenance. This national role operates within multiple markets across the country and requires a high degree of professional judgment, industry knowledge, and the ability to coordinate effectively across internal partners, customers, and third-party vendors. The Sr. Dispatcher is expected to model best practices, support less experienced team members, and uphold Cox Fleet's standards for service quality and customer experience. Essential Responsibilities Service Coordination and Dispatch - Manage the complete event lifecycle for preventative maintenance, towing, and unscheduled/emergency service events, from initial client request to repair-completion - Ensure that technicians receive all service events quickly, and request additional work when needed - Re-assign previous events that were not completed during the first assignment - Assess each service event and dispatch to achieve the best results for the client - Assign work with an eye toward time-based KPIs - Identify gaps in KPI performance, and work with local leaders to address those gaps - Audit open work requests across multiple markets for compliance with daily-update requirements - Monitor open events, track estimated arrival times, and communicate proactively with customers and leadership regarding delays or service concerns Customer and Stakeholder Communication - Communicate with all parties to ensure work is prioritized and completed, and that all parties remain fully informed on status along the way. Clients should always be able to self-serve complete and up-to-date information on service events. - Obtain estimates and estimate approvals - Serve as a point of contact for escalated service issues from customers, team members, and internal stakeholders, addressing concerns with professionalism and urgency - Maintain positive customer relationships through clear, timely, and professional communication across all channels - Apply sound judgment and diplomacy when navigating competing priorities or complex service situations across multiple markets and personalities - Collaborate with internal partners to resolve multi-party service issues and ensure customer needs are met within established timelines Vendor Management - Ensure all third-party vendors are informed of and operate in accordance with Cox Fleet policies, procedures, and expectations for quality, timeliness, and payment - Monitor vendor performance and document issues; escalate systemic concerns through established channels Documentation and Compliance - Maintain timely and accurate documentation and notations in all applicable systems for each customer interaction and service event - Follow established escalation procedures for complex or high-risk service situations - Adhere to all applicable company policies, internal controls, and compliance requirements Team Contribution and Development - Provide process guidance and on-the-job coaching for less experienced dispatch team members - Keep open-event backlogs clean with proper process adherence - Contribute to the continuous improvement of dispatching practices, workflows, and service quality standards - Demonstrate consistent professionalism and customer-focused behavior as a senior member of the dispatch team - Perform additional duties as assigned by the Dispatch Supervisor or leadership Required Qualifications Education and Experience - High School Diploma/GED and 5 years’ experience in a related field (direct experience in a dispatching, service scheduling, or logistics coordination role). The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED and 3 years’ experience; or 7 years’ experience in related experience. - Working knowledge of fleet maintenance operations, trucking industry standards, and transportation logistics Knowledge, Skills, and Abilities - Proficient oral and written communication skills with the ability to interact professionally across all levels of the organization - Demonstrated ability to manage multiple concurrent service events and shifting priorities in a remote, fast-paced environment - Strong interpersonal and diplomacy skills; able to build productive relationships and influence outcomes across varied stakeholder groups without direct authority - Ability to remain composed and solution-oriented when managing frustrated customers or complex service scenarios - Proficiency with MS Office applications, email platforms, and dispatch or fleet management systems - Basic mathematical competency including calculation with whole numbers, fractions, and decimals - Strong organizational skills with attention to detail and consistent follow-through across multiple simultaneous tasks Preferred Qualifications - Experience in the automotive repair, fleet maintenance, or trucking and transportation industry - Familiarity with Cox Automotive platforms or Cox Fleet operational systems - Experience operating across multiple geographic markets or service regions Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. Application Deadline: 04/06/2026