Job Role Loan Servicing Specialist Organizational Unit Loan Fund Mandatory Documents Cover Letter, Resume, List of References, Speedtest.net Results Remote - West Sacramento General Purpose: Under general supervision of the Loan Serving Manager, this role services loans after closing. Specific job goals, objectives and tasks are established for each employee as part of the annual evaluation and work plan process. The statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required. Job Duties and Responsibilities: - Reviews and processes draw requests for readiness within three business days of receipt. - Prepares and delivers payoff requests, partial requests, partial reconveyances, and full reconveyances. - Requests funds in advance from accounting department; forwards appropriate paperwork for each draw disbursed to accountant (analysis) within 24 hours. - Initiates ACH and/or wire transfers as needed. - Requests and reviews outstanding evidence of insurance. - Requests and reviews financial statements. - Updates and maintains Loan Application Process System (LAPS) database. - Prepares partial and final loan reconveyance and original loan documents. - Forwards fully executed reconveyance and original loan documents to title company and/or borrower. - Distributes, tracks, and monitors receipt of all outstanding loan modifications. - Processes loan modification and prepares “Loan Change Order" notice for manager's signature. - Delivers “Notice of Intent" letter to borrower 60 days in advance of maturity date. - Forwards all loan files to loan administration specialist for archiving within 30 days of loan payoff. - Maintains records and documents in an organized system so they are accessible and available for business; follows a storage and disposition files management plan. - Performs other related duties as assigned. Supervision Exercised: - No supervisory responsibilities. Minimum Qualifications and Necessary Requirements: - EQUIVALENT combination of education and experience can meet minimum qualifications. - EDUCATION: High School Diploma or GED. - LICENSE/CERTIFICATION: Valid driver's license and proof of insurance that meets the minimum requirements ($100,000/$300,000) of RCAC corporate liability policy. - EXPERIENCE: Three years of applicable experience in the mortgage lending field. Significant experience proofreading and editing documents. Proficient computer skills with Microsoft Office programs. - Must pass a criminal background investigation prior to employment. Knowledge, Skills, and Abilities: - Knowledge of real estate finance, development, law, lending practices and procedures, and the escrow process. - Knowledge of public and nonprofit associations, agencies, and programs. - Knowledge of servicing various community development lending programs. - Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint). - Organizing and coordinating skills. - Customer service skills. - Ability to prepare and present loan documentation. - Ability to plan, monitor, and manage contract and loan performance. - Ability to work in a fast-paced environment. - Ability to create, compose, and edit written materials. - Ability to gather data, compile information, and prepare reports. - Ability to carry out instructions furnished in verbal or written format. - Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels. - Ability to maintain confidentiality. - Ability to meet strict timelines. Preferred Requirements: - Associate's degree. Physical Demands: While performing the duties of this job, the employee is regularly required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stand; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision requirements include close vision, distance vision, color vision, and depth perception.

• Serves as a member of the project team providing cross-functional support with the goal of contributing toward efficient management of the studies to which they are assigned. • Manages the meeting lifecycle including scheduling internal and external meetings, preparing, and circulating agendas, taking meeting minutes, circulating, and updating meeting minutes based on team member input, and filing meeting agendas and minutes in the Trial Master File. • Assists with creation and maintenance of the project timeline in MS Project or similar system. Collects updates from team members, captures and documents these updates, and ensures updates are communicated to the cross-functional study team. • Performs an array of activities and tasks in clinical systems applicable to their role and project scope. • Manages study-specific training lifecycle by collecting, tracking, and loading training materials, assigning team members to appropriate training, and documenting completion of study-specific training in appropriate systems. Manages the maintenance of training records and files records in the Trial Master File. • Identifies gaps in training by reviewing team member training compliance on a defined periodic basis and engages appropriate team members to ensure training completeness. Escalates to the Project Manager as needed. • Establishes a study-level Share Point site or similar shared working space and ensures appropriate access to study team, sponsors, and others as appropriate. • Creates project-specific email boxes and maintains appropriate access to study team members. • Manages user access to study systems by submitting user requests to the Helpdesk or similar, by reviewing team member access on a defined periodic basis, and documenting access reviews. Ensure rapid removal of system access for team members no longer affiliated with the study. • Orders study supplies and addresses queries on study supplies.

• Handle incoming and outgoing calls from customers, partners, and engineers • Create cases in Hitachi Vantara CRM (Salesforce) following SOPs • Achieve allocated administration tasks set daily, weekly, and/or monthly

• provides experienced, in-depth, specialised support and advice to assist customers • handles escalations from level 1 to level 3 and above • liaises with third party vendors and service providers • plays a leading role in advising and assisting the development of support specialists